NBDA: Bicycle Retail Radio

Make the most of the holiday season Support the show

This episode’s guests are Eduardo Silva and Charlotte Herzenberg, co-owners of Carbon Bike Specialists , a top-of-the-line facility in Essex, NY, specializing in carbon bike repair, customization, and paint restoration. The state-of-the-art facility opened in July 2022. Eduardo was formally the head technician at Carbon Bike Repair in the UK, the leading carbon repair company in Europe. Carbon Bik...

Top 6 reasons you should be texting your customers Support the show

The Nosh is nourishment, a little bicycle industry food for the soul, it might leave you feeling full and content at the end, or hungry and asking for more. We hope it just hits you right on leaving you feeling positive, confident, inspired, and thankful. Thankful for this wonderful industry that we get to love, work, and play in. The Nosh is a monthly episode featuring NBDA President Heather Maso...

The Importance of Selling Accessories. Support the show

This episode’s guest is Davide Giardini, Marketing Director at Full Cycle Bikes , Colorado Multisport, & The Tune Up Bar. Full Cycle is the oldest bike shop in Boulder, and it is still to this day independently owned by one owner. Colorado Multisport, inside Full Cycle, is a specialty triathlon store that is world renowned for the list of triathlon Olympians and world champions that walk throu...

Ways to Make Your Store a Place Employees Love Support the show

This episode’s guest is Robert Dennis, National Sales Manager at Okai Bicycles . OKAI has a rich tradition of delivering top-notch micro-mobility solutions with a multinational team carrying more than a decade of experience serving the industry. Thanks to exceptional capabilities in designing, R&D, manufacturing, quality assurance, testing and customer service, OKAI has built a commanding mark...

5 tips for selling an e bike. Provided by Aventon Support the show

This episode’s guest is Corbin Smith, CEO of Unified Bike Co . Unified is a dealer-centric bike company that is in the business to make running bike shops easier and more profitable. Bike shops are at the center of every decision they make and will always be that way. Offering high quality mountain bikes, urban bikes, e-bikes, components, and branded apparel, this is one company to keep an eye on....

How to Increase Your In-Store Sales Support the show

This episode’s guest is Ryan Atkinson, President and Co-Owner of SmartEtailing , a company committed to the success of local independent bicycle retailers by providing software and services that help them effectively compete in an evolving retail environment. SmartEtailing provides website, marketing, and data solutions exclusively in the cycling industry. A year ago, the company expanded their ca...

Ways to keep customers coming back, before they even leave the store! Support the show

The Nosh is a monthly feature featuring NBDA President Heather Mason and Development Director Rachelle Schouten discussing life, work, relationships, and their take on the latest industry news. Sharing highlights from this past month's virtual member events and collective retailer advice. In this episode they are joined by Johnny Gibson and Daniel Matthews from The Biking Market . The Biking...

Turn your customers into store ambassadors Support the show

This episode’s guest is Benita Warns, co-owner of Midway Bicycle Supply . Midway specializes in sales to very small bike shops, including non-profits and other operations that often can't get accounts with other distributors. Warns and her husband Michael also operate a volunteer-run bike shop of their own, Mr. Michael Recycles Bicycles. Midway, which incorporated in 2013, stocks products fro...

Effective Up-Selling in Retail Support the show

This episode’s guest is Albert Cabbad, Owner of R&A Cycles . R&A Cycles has 2 locations offering cutting-edge inventory. Al has over 30 years’ knowledge of cycling and fitting and believes only in advertising products that R&A Cycles has physically in store. Al is leading out retail with an honest reputation and an immense desire to fulfill all their customer’s needs. Listen in as we g...

Understanding Your Retail Business Income Statement Support the show

This episode’s guest is George Lee, a known retail expert with an unwavering desire to innovate, implement, and take every business and everybody in his environment to the next level, and a second time guest on the podcast. His bicycle industry career is centered on strategic thinking, planning, and profitability. He is leading the retail strategy and operations growth plan of Conte’s Bike Shop -...

12 Smart Business Practices  Support the show

The Nosh is a monthly feature featuring NBDA President Heather Mason and Development Director, Rachelle Schouten discussing life, work, relationships, and their take on the latest industry news. Sharing highlights from this past month's virtual member events and collective retailer advice. In this episode they are joined by Erin Huck , a cross-country mountain bike racer, 5-time Elite Nationa...

Maximizing your Cash Flow In September Support the show

This episode’s guest is Jerry Lawson, Chief Frog at Frog Bikes , the award-winning manufacturer of premium lightweight kids’ bikes. An ambitious strategic international business director and a retail professional with a proven record of delivering results, Jerry founded Frog Bikes with his wife, Shelley Lawson, after a fruitless bicycle hunt for their own two children inspired them to leave their...

Adjusting to more selective shoppers  Support the show