NBDA: Bicycle Retail Radio

The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. This week’s topics include consumer spending trends, the used bike market, inventory issues, online sales, and FDNY issues vacate notices to e-bike retailers. The team at Human Powered Solutions has...

NBDA President Heather Mason shares her testimony from the July 27th, 2023 CPSC Forum on Lithium-Ion Battery Safety with a specific focus on fires occurring in e-bikes and other micromobility products. Support the show

This episode’s guest is Cesar Rojo, engineer and accomplished ex-World Cup downhill racer. With his team at CERO Design, Cesar is behind Unno , creating some of the most ground-breaking bike and suspension designs in the mountain bike industry of the past ten years. Listen in as we talk about the future of e-bikes in mountain biking and what’s next for e-bike design and innovation. Go to https://m...

The Retail Design Flex is an ongoing podcast feature focused specifically on store design, remodeling, and merchandising produced in partnership with NBDA Associate Member Fixture Lab. Topics covered in this episode are fixture recommendations and how to make a renovation budget.  Resources: Slat Wall Tips Bike Shop Budget This episode is available in video format here: https://youtu.be/dG6Jh7Y-WR...

This episode’s guests are Sam Quijano and Gordon Wadsworth from Bikeflights .  It’s a conversation with experts in a company that walks in two worlds daily. Hear how Bikeflights balances both retailers and their customers in their bike shipment process and about all things Bikeflights including special need-to-know details about shipping e-bikes. Go to https://magicmind.com/nbda and use code NBDA2...

Retailer responses from the 2023 NBDA Retailer Excellence Awards. This week's question: How is your staff maximizing the profit potential of every bike that comes in for service? Support the show

This episode’s guest is Scott Buelter, CEO of Ascent360 . Ascent360 is the leading provider of Relationship Marketing Software and Services to the Outdoor Industry. Scott’s team is an awesome group that brings marketing automation to bicycle retailers. Email campaigns and simple automation can have profound impacts on your bottom line. This episode we’ll cover some tips for retailers looking to ge...

Retailer responses from the 2023 NBDA Retailer Excellence Awards. This week's question: How do your displays encourage add-on sales? Support the show

This episode’s guest is Derrick Boatwright, Director of Marketing and Commercial Innovation at HLC . With a background starting in bike retail and over 20 years of experience at HLC serving in many different roles from sales to purchasing and marketing to ecommerce, Derrick and the crew at HLC are hyper-focused on making bike retail easier.  Through the use of technology, HLC is making it easier f...

Retailer responses from the 2023 NBDA Retailer Excellence Awards. This week's question: Give us an example of how you overcame a challenge with your store exterior. Support the show

The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. This week’s topics include the downtrend in foot traffic, inflation and how it affects retail, discounting, CPSC considering new safety requirements, and status of suppliers and bike share. The team...

The Retail Design Flex is an ongoing podcast feature focused specifically on store design, remodeling, and merchandising produced in partnership with NBDA Associate Member Fixture Lab. Topics covered in this episode are music in the store and what makes the greatest impact on store design. Resources:  Music in the store Bike shop evaluation visuals Bike Shop evaluation sheet This episode is also a...

This episode’s guest is James Moore. James has been in the bike industry for years as owner of Moore’s Bike Shop and is a past NBDA president. Now he has found himself in an unplanned role - advocate. The conversation centers around his recovery rides program and how he’s joining advocacy and cycling together to change perspectives and make a long-term positive impact. Listen in and learn how you...

Mental health tips for bicycle retailers. Support the show

This episode’s guest is Nicole Freedman, Executive Director of NEMBA (New England Mountain Bike Association) . The conversation covers the history of the organization, some current initiatives, the role of bike associations, and why and how retailers can work with similar groups in their local community. Support the show

5 Benefits of Listening to Feedback Support the show

In this episode, guest host Chad Pickard, Owner of Spoke-N-Sport in Sioux Falls, SD, and NBDA Board Member and Vendor Best Practices Committee Member, is joined by Dan Jennings, Midwest Regional Field Guide Manager at SRAM and Troy O'Donnell, Sales Manager at Angry Catfish in Minneapolis, Minnesota to talk about how SRAM is working with Angry Catfish and other retailers to provide a better ou...

How to attract millennials to your store. Support the show

The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. This week’s topics include manufacturing in the U.S., decline of small business lending, an e-bike trade in program in New York, and consumer buying trends. The team at Human Powered Solutions has o...

How small retailers can drive big profits. Support the show

In this episode, meet the members of the NBDA Best Practices Committee: Kent Cranford, former owner of Motion Makers in Asheville, NC, Peter Henry, former owner of Landry’s in Boston, MA, Phil Cohen, current owner of Chain Reaction in Augusta, GA, and Chad Pickard, current owner of Spoke-N-Sport in Sioux Falls, SD. Listen in as they talk about what makes a great relationship with a vendor and what...

How to create a retail experience that leaves customers buzzing with excitement and eager to share their stories. Support the show

This episode’s guest is Jarrett Collins, President of the Pan-Mass Challenge. The Pan-Mass Challenge, or PMC , is a Massachusetts-based bike-a-thon on an epic scale. Held the first weekend in August, the PMC raises funds for Dana-Farber Cancer Institute, a world leader in adult and pediatric cancer treatment and research. The conversation covers the uniquely special event, what it takes to pull th...

How to close more sales. Support the show

This episode’s guest is David Spaulding, owner of Pedalworks Mobile . His “bicycle service on the move” business is based out of eastern Washington. We discuss the independent mobile business model, advantages and challenges to mobile business, and tips on those looking to get started on their own. Support the show