Kerry W. Kirby

Multifamily Tech Gurus

The Multifamily Tech Gurus Podcast Series brings you the latest real-world experiences of PropTech innovator Kerry W. Kirby and technologist James W. Lancaster. Kerry and Jimmy live on the technology side of the multifamily housing industry. Kerry has built an award-winning company, 365 Connect, the multifamily industry's leading innovator in AI-driven marketing, leasing, and resident engagement platforms, that he founded over two decades ago, and Jimmy leads product development at the company. Together, they are on the frontline of managing their team of developers, customers, and all the cra...

Author

Kerry W. Kirby

Category

Technology

Latest episode

Jul 9, 2026

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Episodes

Behind the Booth: A Vendor's Recap of Apartmentalize in Las Vegas 26.06.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they take you behind the booth for an unfiltered, vendor-focused recap of the Apartmentalize 2025 Conference in Las Vegas. From the trade show floor to unexpected traffic trends and honest booth-to-booth conversations, get the real takeaways from the frontlines of multifamily's biggest...

The Zero-Touch Future: The Convergence of AI and Automation in Multifamily 19.06.2025

Join Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they explore the fast-emerging world of zero-touch experiences in rental housing and how cutting-edge technology is eliminating friction across the renter journey, from the generation of marketing content across multiple channels to guide the initial search to signed lease execution and...

More Than Code: The Critical Role of Processes and Procedures in PropTech 12.06.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they explore the often overlooked, but essential foundation of every successful PropTech platform must maintain — processes, policies, and procedures that keep products stable, scalable, and secure. In this episode, Kerry and Jimmy pull back the curtain on a side of PropTech that rarely...

Reaching Renters Reimagined: AI, Automation, and The Next Era of Marketing 05.06.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they explore the shift from traditional campaigns to smart, self-optimizing systems that work across platforms, at scale, and in real time. From leveraging data to personalizing marketing messages to automating reach through social and search platforms, they dive into the tools and stra...

Resistance to Change: The Real Early Adopters of Proptech Innovation in Multifamily 29.05.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they uncover the true early adopters and real champions of change —those operators, leaders, and tech-forward thinkers who bet on new platforms before the buzz, push past internal friction, and embrace risk in pursuit of efficiency and competitive edge. In this episode, Kerry and Jimmy...

Beyond the Booth: The High Price of Having a Trade Show Presence 22.05.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they explore shifting trends that are redefining how industry players approach trade shows, from shrinking booth footprints to the rise of hybrid experiences. Hear behind-the-scenes stories that reveal the real effort (and expense) it takes to stand out in a sea of exhibitors. In this e...

Stuck in The Stack: Why Integration Lockdown is Paralyzing PropTech Progress 15.05.2025

Join Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they break down how walled-off ecosystems and selective data-sharing are creating costly inefficiencies and making it nearly impossible for property management teams to build a unified tech stack. From missed automation opportunities to poor user experiences, we explore the real-world co...

Unbalanced Power: Property Management, Provider Payments, and Fatal Fallout 08.05.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they unravel the tangled web of power dynamics between property management firms and the providers they rely on to keep operations running smoothly. From delayed payments and one-sided contract terms to the silent pressure vendors face to absorb costs or risk losing business, we expose...

How AI and Identity Verification are Changing the Game in Vetting Renters 01.05.2025

Join Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they explore how advanced technologies like artificial intelligence and digital identity verification revolutionize how multifamily housing operators screen prospective renters. Traditional vetting methods, often slow, manual, and prone to fraud, are being replaced by faster, smarter, an...

Beyond the Rent Check: How Ancillary Revenue is Changing Multifamily Profitability 24.04.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they dive into the evolving world of ancillary revenue and its growing impact on the bottom line of multifamily housing operations. In a landscape where traditional rental income is increasingly squeezed by market fluctuations, rising operating costs, and economic uncertainty, savvy ope...

Search to Sofa - Mapping The Modern Renter's Digital Journey 17.04.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they discuss how the modern renter's journey has been completely transformed in today's digital-first world. With a wealth of online resources, AI-driven tools, and self-service technologies at their fingertips, renters now have more power than ever to search, evaluate, and validate the...

The Future of Multifamily Websites: The Digital Experience Redefined 10.04.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they explore how rising renter expectations drive a fundamental transformation in multifamily websites. No longer just digital brochures, today's apartment websites must function as dynamic, full-service engagement platforms—capable of delivering a seamless, intuitive, and highly person...

Clarity Over Confusion: The Importance of Apartment Unit-Level Transparency 03.04.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they discuss how today's renters seek more than just a list of amenities and a virtual tour; they expect full transparency at every stage of their housing journey. From pricing and fees to unit-specific details, renters want to know precisely what they're getting before they visit your...

End of an Era: Why Old-School Sales No Longer Work in Multifamily 27.03.2025

Join Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they discuss why the traditional sales playbook no longer works and what vendors must do to succeed in the modern multifamily landscape, as the days when aggressive sales pitches, cold calls, and generic product demos are long gone. In this episode, Kerry and Jimmy unpack how multifamily...

The Rapid Growth of PropTech is Building a Chaotic Land of Confusion 20.03.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they discuss how PropTech-related companies' rapid growth creates a complex, fragmented landscape that often leaves operators, investors, and even residents feeling overwhelmed. With so many vendors promising efficiency, intelligence, and cost savings, industry professionals are looking...

Can Minimum Viable PropTech Products Really Work in The Multifamily Space 13.03.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they discuss how Minimum Viable Products (MVP) play a role in creating PropTech solutions, and the willingness of multifamily housing operators to deploy a streamlined version of a solution designed to test market demand and refine functionality.   In this episode, Kerry and Jimmy unpac...

Funding the Future: How PropTech Startups are Shifting Toward Seed-Strapping 06.03.2025

Join Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they discuss how PropTech startups are foregoing traditional venture capital funding and turning to a new approach known as seed-strapping. This approach leverages strategic partnerships, customer-driven revenue models, and alternative sources to build and scale new products. In this epi...

Shaping Perception: The Balance Between Brand Image and Messaging 27.02.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they explore the delicate balance between branding and messaging, uncovering how each element shapes audience perception, fosters meaningful engagement, and goes beyond mere visibility to create a lasting emotional connection, build trust, and drive real influence in the marketplace. In...

The Future of CRMs: Will Automation and AI Make Them Obsolete? 20.02.2025

Join Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they discuss the shifting landscape of traditional Customer Relationship Management (CRM) systems in the era of automation, artificial intelligence, and predictive technologies  - and how the once-essential CRM tools are quickly becoming outdated through autonomous platforms. In this epi...

Pets, Policies, and Politics: Navigating Pet-Friendly Practices in Multifamily Housing 13.02.2025

Join Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they discuss how apartment communities face growing pressure to implement pet-friendly policies that balance renters' needs and local and state regulations that align with accessibility, disabilities, and fair housing requirements. In this episode, Kerry and Jimmy examine the challenges...

Making a Difference: Changing Healthcare Access with Launch of Ride With Kenny 06.02.2025

Join Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they unveil a groundbreaking initiative through the philanthropic contributions of the Kerry & Melinda Kirby Foundation, which is providing kidney patients throughout Louisiana with transportation to and from their lifesaving dialysis treatments. In this episode, Kerry and Jimmy discuss...

The Challenge of Selling Proptech Products in The Multifamily Housing Industry 30.01.2025

  Join Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they dive into the nuances of selling technology to property management companies, ownership groups, and real estate investors who are exploring the need for clear value propositions, proof of ROI, and the ability to align products with operations for achieving efficiency and scalabili...

Social Media Mastery: Boosting Apartment Marketing and Building Brand Reputation 23.01.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they delve into the transformative power of social media in apartment marketing. In today's digital-first world, staying active on social platforms isn't just an option—it's essential for creating visibility, attracting renters, and strengthening brand reputation. In this episode, Kerry...

Beyond The Overlay: Achieving True Website Accessibility in Multifamily Housing 16.01.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they dive into the hot-button topic recently highlighted in a MultifamilyBiz.com article: the multifamily housing industry's growing reliance on ADA accessibility overlays and the potential risks they pose. This episode unpacks why these quick-fix solutions are becoming increasing litig...

Training Property Management Teams on New Technology Implementations 09.01.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they explore the critical role of training teams on new technology implementations in multifamily housing operations. This podcast focuses on how proper training becomes a cornerstone of successful adoption for onsite teams to embrace cutting-edge tools that streamline workflows, improv...

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