Kerry W. Kirby

Multifamily Tech Gurus

The Multifamily Tech Gurus Podcast Series brings you the latest real-world experiences of PropTech innovator Kerry W. Kirby and technologist James W. Lancaster. Kerry and Jimmy live on the technology side of the multifamily housing industry. Kerry has built an award-winning company, 365 Connect, the multifamily industry's leading innovator in AI-driven marketing, leasing, and resident engagement platforms, that he founded over two decades ago, and Jimmy leads product development at the company. Together, they are on the frontline of managing their team of developers, customers, and all the cra...

Author

Kerry W. Kirby

Category

Technology

Latest episode

Jul 9, 2026

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Episodes

Pricing to Prosecution: The Legal Fallout of Fee Transparency Gaps 08.01.2026

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they unpack how pricing decisions are no longer just marketing choices—they're legal liabilities. As the regulatory landscape shifts, incomplete fee disclosure can move operators from competitive positioning straight into enforcement territory, where pricing strategy becomes evidence, a...

The New Marketing Stack: Organic Growth in an AI-Filtered World 04.01.2026

Join Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , for a deep dive into how the marketing landscape is being fundamentally rewritten by AI. As search engines, answer engines, and AI assistants increasingly filter what content is seen, surfaced, and trusted, traditional tactics alone are no longer enough. In this episode, they unpack how SEO...

Lease Execution 2.0: Turning Approvals into Instant Transactions 18.12.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they take on one of the most costly breakdowns in the leasing journey: the gap between renter approval and a signed lease. While operators invest heavily in marketing, screening, and lead conversion, deals are still lost every day due to slow, manual lease preparation and delayed follow...

Beyond Reality: The Rise of Synthetic Interfaces in Multifamily Operations 11.12.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they take a forward-looking view of how synthetic interfaces will redefine the multifamily ecosystem, enabling operators to elevate experiences, extend reach, and build new layers of efficiency far beyond the limits of physical teams. In this episode, Kerry and Jimmy break down the rapi...

Leasing Without Limits: The Rise of The Staff-Optional Office Model 05.12.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they break down why traditional workflows—dependent on human follow-ups and limited office hours—can't keep pace with today's always-on renter. From AI-powered tour scheduling and automated qualification to chat-driven leasing and touchless communication, they examine the technologies e...

Identity Verification: Building a Safer and Smarter Leasing Process 01.12.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they explore how modern verification technology creates a safer, smarter renter journey for both prospects and operators - from reducing evictions and bad debt to accelerating approvals and improving operational confidence with identity intelligence as the backbone of the leasing proces...

Workflows to Workforce: The Future of Multifamily Automation 20.11.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they explore how intelligent automation is moving beyond simple workflows to fundamentally reimagine how communities are managed, marketed, and maintained. In this forward-looking discussion, they break down how automation is transforming every layer of multifamily operations—from leasi...

Trust Me – I'm an Expert: Unfiltered Insights from The Frontlines of PropTech 13.11.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they dissect the difference between experience and hype, calling out misleading claims that can put multifamily operators at risk. This unfiltered discussion pulls back the curtain on who's walking the walk versus who's just talking. In this episode, Kerry and Jimmy tackle the growing c...

Marketing to Messaging: Navigating Compliance Across Diverse Channels 06.11.2025

Join Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they delve into how compliance has become one of the most critical yet often misunderstood areas of multifamily operations. From marketing websites and social media strategies to resident communication tools and opt-in features, today's operators face a maze of evolving regulations that...

Uncovering The Hidden Costs of Data Silos in Property Management 30.10.2025

Join Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they explore how operators are sitting on mountains of data that live in silos spread across multiple platforms, which may be silently costing thousands each month in missed opportunities, inefficiencies, and lost visibility. In this episode, Kerry and Jimmy peel back the layers of these...

The Catfish Effect: Exposing Altered Photos in Apartment Marketing 23.10.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they explore a growing problem in the digital leasing journey—catfishing renters with heavily altered or misleading photos, and reveal why authenticity matters more than ever in an era where online impressions shape leasing decisions long before a prospect ever sets foot on the property...

Cracking the Code: Keyword Optimization That Turns Traffic into Leads 16.10.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they explore how operators can move beyond guesswork to uncover the exact search terms renters are using, align content with intent, and build campaigns that drive measurable results. In this episode, Kerry and Jimmy break down the art and science of keyword optimization—transforming it...

Transitions to Triumph: Implementing Tech Amid Management Shifts 25.09.2025

Join Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they delve into the strategies for successfully implementing technology during management transitions. From overcoming resistance and ensuring data integrity to training new teams and maintaining seamless operations, they explore how to transform potential disruptions into a launchpad fo...

Hyperscaling: How the Right Tech Stack Transforms Property Management 18.09.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they explore how the right tech stack is the key to hyperscaling property management companies, as they break down the strategies and technologies that fuel rapid growth—without sacrificing control, compliance, or consistency. In this episode, Kerry and Jimmy uncover how forward-thinkin...

The Accessibility Overlay Trap: Why Shortcuts Don't Equal Compliance 11.09.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they explore the rising challenge of data overload and how excessive information can cloud judgment, distract from key objectives, and lead to analysis paralysis, creating a culture of hesitation rather than action. In this episode, Kerry and Jimmy expose the dangers of relying on overl...

The Referral Effect: The Quiet Influence of Multifamily's Vendor Ecosystem 04.09.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they uncover how vendors are quietly reshaping the market—leveraging connections, sharing trusted recommendations, and wielding behind-the-scenes influence that drives real change. In this episode, Kerry and Jimmy reveal how service providers in the multifamily housing industry have mov...

Data Overload: How to Slice, Dice, and Act on What Actually Matters 28.08.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they explore the rising challenge of data overload and how too much information can cloud judgment, distract from key objectives, and lead to analysis paralysis that creates a culture of hesitation rather than action. In this episode, Kerry and Jimmy unpack the difference between vanity...

Vibe Coding: The Rise of Conversational AI Programming in Software 21.08.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they dive into the emerging world of vibe coding, a new approach to software development where conversational AI tools like Cursor, GitHub Copilot, and ChatGPT help developers build and refine code using natural language prompts. In this episode, Kerry and Jimmy break down how this shif...

Beyond Google: Building an SEO Strategy for AI Search Assistants 14.08.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they explore how AI-driven tools like ChatGPT, Perplexity, and Google's AI Overviews are transforming how users discover information. These intelligent assistants don't rely on traditional keyword-based results—they look for structured content, trust signals, and authoritative sources....

From Paid to Powerful: Mastering The Organic Apartment Marketing Blueprint 07.08.2025

Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore how leading multifamily operators are shifting away from pay-to-play tactics and embracing content-driven, social media-fueled, community-centered approaches that build trust, boost visibility, and generate long-term results. In this episode, Kerry and Jimmy unpack the key com...

API Wars: The Fight to Break Down Derailing Digital Silos in Proptech 31.07.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they explore one of the most critical and controversial battles unfolding in the PropTech world: the high-stakes power struggle between tech providers and operators, revealing how the battle over API access is redefining innovation, collaboration, and control in multifamily housing. In...

Centralization to Outsourcing: The Next Frontier for Multifamily Operations 24.07.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they dive into the rapidly evolving multifamily landscape, where operators are under more pressure than ever to streamline operations, reduce costs, and deliver seamless renter experiences through forward-thinking that are redefining team structures. In this episode, Kerry and Jimmy unp...

The Fractured System of Lead Source Tracking in Multifamily Housing 17.07.2025

Join  Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they dive into a critical industry dilemma: while data drives every decision, multifamily operators continue to grapple with fragmented and unreliable lead source tracking. Despite sophisticated marketing strategies and advanced leasing technologies, accurately pinpointing where leads o...

The Invisible Workforce: How AI Is Quietly Powering Multifamily Operations 10.07.2025

Join Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they pull back the curtain on a silent revolution transforming the apartment industry: the rise of AI as the invisible workforce. While residents see smooth leasing experiences, instant responses, and dynamic online content, artificial intelligence is quietly doing the heavy lifting behi...

The Social Renter: Leveraging Social Media to Attract, Engage, and Convert 03.07.2025

Join Kerry W. Kirby and Jimmy Lancaster , the masterminds behind the Multifamily Tech Gurus Podcast Series , as they dive into the digital battleground where renters live, scroll, and decide what communities they want to explore. In a world where attention is currency, and first impressions happen in milliseconds, they unpack how social media has become one of the most powerful tools in the leasin...

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