MSP Mindset with Damien Stevens

What would you do if your MSP suffered a ransomware attack? Would you fold or could you make it through? On today's episode, Robert Cioffi, co-founder of Progressive Computing, shares his story about how he and his partner pulled their MSP through a massive attack. He goes into what happened (his MSP was doing everything right...), how they handled the situation and the aftermath, and what you can...

Are your limiting beliefs holding back you and your MSP? If so, join us for today's episode, as Nigel Moore, founder of the Tech Tribe and former MSP owner, joins to discuss his journey in self growth. From depressed, dark thoughts to joy and contentment, see how Nigel improved himself which in turn improved his business.   0:00 - Intro 2:31 - Nigel's journey into MSPs 5:30 - Your mindset determin...

As technology advances at an insane pace, how do you as a MSP face the upcoming challenges with generative ai and hiring good talent? On today's episode, Jay McBain, chief analyst for Canalys, joins the show to give us an idea of what's down the road for MSPs, areas MSPs are missing out on, and what you should do now to prepare.   Chapter: 0:00 - Intro 2:15 - Jay's involvement with Deep Blue and W...

On this week's episode, Roger Swanson, Program Director of the RIST Institute for Cybersecurity at the Florida SouthWestern State College and an MSP owner for 17 years, joins Damien to discuss the struggles that come along with owning a business. Together they'll discuss the following: Being open and vulnerable about your numbers and feelings Are you really ok? Thoughts of walking away and ending...

Toby Musser, CEO of MNS Group and one of the less than 50 Authorized C3PAO under the Cyber-AB for the Department of Defense, joins Damien for discuss the following crucial topics: An overview of the new CMMC rule Will the rule come out soon? What will MSP's need to do? The impact of the rule to all MSP's - big or small.   📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS  🛫 See how Ser...

On this week's episode, Rob Rae, CVP of Community and Ecosystems of PAX8, joins Damien to talk about AI: An overview of AI and the value it can bring to your MSP Why MSP's shy away from AI Why AI shouldn't be viewed as something to be terrified of Advice for other MSP's and critical takeaways   📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS  🛫 See how Servosity can help improve your...

Eric Woodard, CEO of Proteck Support, will join Damien for this episode to talk about: ° An overview of his company's ransomware attack and the impacts it had on his company and himself ° The immediate actions Eric took and how he communicated with his clients ° What challenges Eric encountered during the incident ° Measures that were put in place to prevent this from happening in the future ° Adv...

Wes Spencer, Co-Founder of Perch Security, joins Damien for this episode to talk about the following: ° Understanding the impact of knowing your WHY and the risks of not understanding ° Common obstacles faced when trying to discover your WHY ° How having a clear WHY impacts your business decisions ° Building a brand that embodies your WHY ° Communicating your WHY to customers   📧 Sign up for our...

Building and Sustaining a Compliant MSP Culture. Tim Golden, Founder and CEO of compliancerisk.io will join Damien for this episode to talk about:   › Implementation and maintenance of compliant MSP culture and governance › Common mistakes made by MSPs and how to avoid them › Applying the concepts like "shifting your mind left" or "staying ahead of the curve" › Factors MSPs should understand when...

Pamela Miranda, CEO and President of Triella, will join Damien for this episode to talk about: ° Importance of fostering a sense of belonging for employees ° How a diverse MSP team can lead to better client partnerships ° The future of diversity and inclusivity in the MSP market ° Current state of female representation in tech ° Strategies for underrepresented groups to navigate leadership pathway...

Adam Slutskin, Co-Founder of CyberFox, will join Damien for this episode to talk about: ° Common fears and apprehensions for new MSPs ° Strategies for transforming fears into action ° Common myths in the MSP world fueling fears ° Balancing genuine fears and maintaining a positive attitude ° The importance of addressing and confronting fears   📧 Sign up for our weekly newsletter: https://bit.ly/3R...

Giovanni Sanguily, Founder and CEO of GlassHive and TRIdigital, joins Damien for this episode to talk about: ° How to set your MSP apart from competitors ° Developing a visual identity that reflects your uniqueness ° Strategies for local MSPs to compete with global players ° How to measure the success of your differentiation   📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS  🛫 See ho...

On today's episode, Paul Green, MSP Marketing Expert, joins Damien for the following discussions: • What are the most effective marketing channels • How to ensure consistent messaging across platforms • Tailoring and single message for multiple audiences • What role does branding play • Common misconceptions about marketing   📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS  🛫 See how...

In this episode, Damien is joined by Erick Simpson, an MSP pioneer and leader, to discuss topics related to MSP-client relationships. They explore methods for evaluating client relationships, delve into the financial implications of client retention, and go over effective strategies to attract ideal clientele. Also, they discuss how to align client relationships with overall business goals and the...

In this episode, Damien is joined by Jamison West, Co-Founder of TimeZest, to discuss leveraging a borderless talent pool, the challenges of managing a virtual team, the characteristics of an effective remote workforce, the benefits of implementing an accountability chart to enhance clarity within the team, and the crucial issue of employee turnover and how MSPs can attract and retain top talent i...

On today's episode, we have on special guest Adam Bielanski, author and Sierra Pacific Group CEO & Founder, to discuss MSP Vision, Core Values, and his new book - Scaling with Purpose.   📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS  🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI  🥷 Steal Servosity's process: https://bit.ly/3xtAblA   Connect with A...

In this episode, Damien is joined by Zeke Lopez, the founder of People Oxygen, to delve into the concept of unleashing one's human advantage and transforming into a business growth engine. We'll be discussing the following: 1. Embracing the Power of the Human Element in MSP Success. 2. Recognizing the unique strengths and abilities that humans bring to the business landscape. 3. Exploring how leve...

On this week's episode, Alex Farling, the Partner and Community Lead at Lifecycle Insights, joins Damien to discuss what every MSP struggles with...sales. Through today's insightful conversation you'll learn: 1). How To Accept Early Struggles: Just like anything else, there's a learning curve. 2). Gaining Expertise: How to continue learning sales, despite the infrequency compared to regular MSP ta...

As compliance for MSPs is shifting, it leads to the question, "will you be left behind?". So on today's episode, Wayne Hunter, the founder of AvTek Solutions, Inc, will be joining me to discuss his brand new book, The Compliance Formula.   📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS  🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI  🥷 Steal Servosi...

Are you avoiding saturated markets & location expansion? Stop being afraid to branch out and grow your business. Nick Rigali, an IT Expert who built a multi-million-dollar MSP in areas like LA and NYC, will be joining Damien for this episode to cover:   Strategies for expanding your MSP geographically - even across time zones. Thriving in saturated markets (like LA and NYC.) Attracting and retaini...

Join Damien Stevens and Dave Sobel on a casual yet insightful journey as we explore the exciting world of AI and its transformative impact on the managed services industry. We'll dive into the pros, cons, and lesser-known aspects of AI, helping MSPs ride the wave of innovation with confidence.   P.S. AI wrote all of this 😉   📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS  🛫 See how...

Making the steps to adopt a niche is HARD. But without doing it, you're just spinning your wheels. On today's episode, Joe Rojas & Jeff Loehr will be joining Damien to cover: - Why agnosticism is where MSPs go to Die - How to overcome the fear of niching (because turning down clients goes against everything in us!) - The challenges they each faced and how they overcame them - 3 times! - How they c...

On today's episode, Marcus Olson, the founder and CEO of Pliancy (one of the fastest-growing MSPs in the country), will be joining me to discuss: - Why he believes the MSP industry is about to have a massive change - What he thinks that change will look like - How to get ahead of your competition by using the changes as opportunities - His unique software development approach - What he says are th...

On today's episode of MSP mindset, we're interview Wayne Hunter, founder and CEO of AvTek Solutions, to discuss his process and what he's learned on hiring and retaining amazing employees and how a good company culture plays a huge role in the process.    📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS  🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI ...

On today's episode, we have on Kyle Christensen, founder of K7 leadership and former MSP, to discuss scaling your business with intentionality (he went from $4 million to $15 million in 2 1/2 years) and preparing your company properly for exit. We'll dive into what being a good CEO looks like, which means stepping away from certain tasks; how being intentional with your company means thinking more...