MSP Mindset with Damien Stevens

Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI: ➡️ https://compoundingteams.com/youtube In this week's episode, Luis Alvarez shares about what it means to treat AI like a coworker, not a tool. He breaks down how his MSP is using an AI agent named Fred to assist with tickets, client communication, Microsoft Teams support...

Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI: ➡️ https://compoundingteams.com/youtube The MSP industry is entering a new era. MSP 3.0 is no longer about keeping servers patched, lights blinking, and tickets closed — it is about using AI, automation, and business intelligence to help clients drive real outcomes. In thi...

Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI: ➡️ https://compoundingteams.com Most MSP owners believe growth requires more technicians, more managers, and more overhead. But what if the opposite were true? In this episode, Bryon Beilman (CEO of Iuvo) shares how his company achieved something almost unheard of in the M...

Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI: ➡️ https://compoundingteams.com/youtube In this week's episode, Shane Naugher, CEO of Innovative Automations, joins the show to unpack how he transformed his MSP experience into a new AI and automation business. He shares the hard lessons learned behind selling AI services...

In this week's episode, Matt Van Horn, creator of Last 30 Days, CLI Printing Press, and Agent Cookie, joins the show to unpack how AI agents are changing what non-engineers can build. Matt shares how he went from sales and business development to creating world-class agent tools, why CLIs may be the missing bridge between AI and real business systems, and how MSPs can start using agents to move fa...

Every Thursday, I build AI agents in Claude Code with other MSP owners. It’s live, free, and on screen. Join our next build ➡️ https://compoundingteams.com In this episode, Damien talks with Laith Palawan, CEO of Orange Crew and founder of Bloom Logic, about why AI is becoming the next major differentiator for MSPs. Laith explains how every modern business is drowning in scattered data across emai...

Every Thursday, I build AI agents in Claude Code with other MSP owners. It’s live, free, and on screen. Join our next build ➡️ https://compoundingteams.com/ In this week's episode, Damien sits down with Robert Burke, CEO of Core12 and founder of Sobo, to discuss how AI agents are changing the future of MSP operations. He shares how Core12 grew 62% last year and is trending above 68% this year by u...

Ready to build agents in your MSP? Join our build sessions todady ➡️ https://compoundingteams.com In this week's episode, Damien sits down with Jon Salisbury, CEO at Nexigen, to talk about what 20 years of AI experimentation has taught him as an MSP leader. Jon explains why MSPs should stop thinking only in terms of tools and start focusing on use cases, governance, literacy, data quality, and cul...

Ready to build agents in your MSP? Join our build sessions today ➡️ https://compoundingteams.com In this episode of MSP Mindset, we're joined by Ben Smoker, CEO of Sota, a top 10 MSP in the UK, about why Sota chose to dogfood AI internally before selling it to customers. Instead of leading with tools or rushing a new offer to market, Sota spent months testing AI across finance, HR, compliance, sal...

Ready to build agents in your MSP? Join our build sessions today ➡️ https://compoundingteams.com In this week's episode, Damien sits down with John Snyder, CEO of Net Friends, to unpack how he used AI to improve client reporting, reduce wasted scoping time, and increase project win rates from 47% to 65%. He shares how his team moved from reports nobody read to QBR-style insights that got clients r...

What happens when an MSP goes all-in on automation first—and then layers in AI the right way? In this episode, Brian Luckey (CIO of Integris) reveals how his team scaled capacity exponentially, saving tens of thousands of hours, increasing profitability, and transforming how work gets done across the organization. If you’re still relying on traditional service models, this conversation will show y...

In this episode, Arlin Sorenson joins Damien to break down a harsh reality: most MSP owners are building jobs—not businesses. Drawing from decades of experience, scaling a $17M MSP, and working with thousands of owners through peer groups, Arlin explains why profitability, leadership, and mindset—not effort—determine whether you’ll ever get paid for your company. Chapters: 0:00 - Intro 1:27 - Are...

In this episode, Dan breaks down exactly how he went from $1M to $55M in revenue, what actually changed at each stage of growth, and the hard decisions that made it possible—from firing clients to merging companies to bringing on private equity. If you’re serious about scaling your MSP, this is a real-world blueprint. You’ll learn how to increase profitability, pay yourself properly, avoid burnout...

On this week's episode, Scott Breitman, President of Dymin Solutions, shares the brutal truth behind scaling an MSP: you can’t grow if you’re still the hero. From losing his entire team to rebuilding with stronger culture and systems, Scott reveals how stepping out of operations, enforcing core values, and making tough leadership decisions helped grow his MSP to $7M+. Chapters: 0:00 - Intro 1:34 -...

What would you do if your business collapsed overnight… and your family was in danger? In this week's episode, Roland shares how he went from running a 150-person tech company in Zimbabwe to fleeing political violence, rebuilding from scratch in the U.S., and ultimately scaling a successful MSP. From near-death experiences to closing deals in the ICU, his story of resilience and faith shows what i...

Running an MSP can feel exhausting when every client treats IT like a commodity. But when you find the right clients, something surprising happens: joy. In this episode, Macr Mansfield, founder of Celera Networks, talks about a topic most MSP owners rarely discuss: the joy that comes from working with the right clients. After more than two decades building and scaling his MSP, he explains how alig...

In this episode, Damien sits down with Kevin, founder of ITPartners+ to unpack one of the most dramatic culture turnarounds in the MSP industry. Kevin realized the culture inside his company had become toxic — so toxic that the only way forward was to fire every single employee and rebuild from scratch. That decision forced him to rethink leadership, hiring, culture, and what kind of company he wa...

Never recover alone at your MSP - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv Scott (CEO of Fidelis Northwest, Seattle) shares how he’s built uncommon employee retention (median tenure ~8.6 years) by hiring “diamonds in the rough,” designing a culture that protects time, and implementing a four-day (4x9) schedule without sacrificing service delivery. You’ll hear the practica...

Never recover alone at your MSP - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv In this episode, Atul shares how bringing in a COO, implementing real SOPs, and redefining culture completely changed his MSP. From being lost in the weeds to building operational maturity, firing misaligned clients, and creating a team that runs without him, Atul shares what you can be doing now a...

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv In this episode, John (CEO of Core Managed) breaks down how he scaled his MSP from 2 to 45 employees by leaning into QBRs (now TBRs), building a true vCIO process, standardizing aggressively, and investing 12–15% of MRR into strategic advisory. Instead of upselling during reviews, he focused on lifecycle manag...

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv In this episode, Damien sits down with Hank Dallam, CEO of NetGain Technologies, to unpack how he's uniting legacy systems, decentralizing operations, and deep-rooting culture under one cohesive mission. From private equity pressures to rebuilding client success and leading through change, Hank shares leadersh...

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv He built a $40M MSP with no funding—what’s his secret? Gray Mabry of iVenture Solutions reveals how he scaled his business from scratch into a thriving, culture-driven $40M MSP with 185 employees while taking no outside capital. Chapters: 0:00 - Intro 1:15 - Starting his MSP 8:12 - How he grew to $40M 18:38 -...

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv Tired of wasting hours on interviews that go nowhere? Adrian, CEO of GAM Tech, was too — until he built a hiring system that filters 95% of applicants before they ever sit down for an interview. In this episode, Adrian breaks down the exact tools, processes, and mindset that helped him grow one of North Americ...

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv In this episode, host Damien Stevens interviews Elliot Edge, who made the bold leap from oil & gas engineer to MSP CEO. With no prior tech experience, Elliot acquired a small 8-person MSP doing $2M in revenue and scaled it to over $16M with 90+ employees through seven strategic acquisitions. Elliot shares the...

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv What if offshoring wasn’t just about saving your MSP money—but about transforming your team, your time, and your entire business? In this powerful episode, Peter Bell shares how offshoring redefined everything inside his MSP. From reducing burnout to increasing profit margins, Peter proves that offshoring—done...