MSP Mindset with Damien Stevens

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv Is niching right for your MSP—or a recipe for regret? Jeff Borrello ran a successful, $9M MSP for decades as a generalist. Then, after 30 years in business, he made the bold decision to niche into manufacturing. What followed was hard-earned clarity, uncomfortable transitions, and surprising traction. In this...

Never recover alone again - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv 10 to 15 sales meetings—every week? Hector Ortiz’s MSP is doing it, and he shares exactly how. In this episode, we dive into Hector’s cold-call driven growth strategy that consistently delivers new logo business. From building a rock-solid lead list to hiring the right inside sales team, Hector breaks do...

Daily File Verification, Done for You ►► https://bit.ly/4lh8HUv He lost 75% of his business—and didn’t lay everyone off. When a major contract was canceled with no warning, Joseph Bonanno’s MSP lost the majority of its revenue and was suddenly on the brink of collapse. But instead of giving up, Joseph doubled down on what mattered most: his people. He placed nearly every employee from the failed p...

Daily File Verification, Done for You ►► https://bit.ly/4lh8HUv In this week's episode, Anthony Mangiluso, CEO of PCS, shares how he went from grinding for a decade to reach 10 employees to scaling his MSP to ~240—by building predictable revenue, delegating hard, and using unconventional “buy back time” moves like the "Tech Tank". And it didn't come easy... along the way, he lost roughly 40% of hi...

Daily File Verification, Done for You ►► https://bit.ly/4lh8HUv Struggling to grow your MSP beyond referrals? Think you need to be a tech expert or have outside funding? In this episode of MSP Mindset, Dan Monk reveals how he scaled Fencecore from $1.5M to $10M in just two years—with no technical background, no funding, and no shortcuts. Discover how this self-funded MSP owner used cold calling, r...

Daily File Verification, Done for You ►► https://bit.ly/4lh8HUv Most MSPs say small markets limit growth. Jamie Branson proves otherwise. He built an $8 million MSP in Montana with no defined vertical and a team hired largely from the hospitality industry. In this episode, Jamie shares how customer experience, non-traditional hiring, and intentional culture building helped him attract 122 new logo...

Servosity: Daily file-level verification that catches corruption before disaster strikes: https://bit.ly/4lh8HUv What do the top-performing MSPs have in common? For David Bennett, it boiled down to two things: obsessive standardization and learning the power of "no." After nearly burning out and almost tanking his company, David rebuilt by creating systems so dialed-in they could run without him—a...

Tired of babysitting backups? Servosity can help: https://bit.ly/4lh8HUv Frank Cox's journey is unlike any other MSP you've heard. From addiction and broken family ties to buying a failing MSP and transforming it into a $5M powerhouse, Frank opens up about his raw, emotional transformation. This isn't just about growth metrics—it's about leadership, surrender, and rebuilding from rock bottom. If y...

Spending too much time on backups? Then Servosity's co-managed backups are for you: https://bit.ly/4lh8HUv In this episode, Greg Zolkos reveals how company culture became the driving force behind Atlas Professional Services’ rise to a $10M MSP. While many chase tools and tactics, Greg focused on building a workplace people didn’t want to leave—and clients noticed. From firing toxic clients to craf...

Say "no more" to babysitting backups, check out Servosity's co-managed backup services: https://bit.ly/4lh8HUv In this week's episode, Michael Strong, co-founder of Blue Layer IT, reveals how he built one of the most quietly impressive MSPs in the country. No cold calls, no lead funnels, no crazy marketing—just long-term relationships, radical transparency, and a people-first culture that turned i...

Most MSPs are leaking margin without even knowing it. But one MSP flipped the script—and turned backups into a 70% margin revenue line. Today's guest is Doug Lowenthal, CEO of MSP Fuel and former MSP owner, and he's sharing exactly how he did it. This episode was recorded as a Live Q&A session titled How to Price Backups for Profit as a team effort between Servosity and MSP Fuel. Servosity's Backu...

Turn backups into a top profit driver, sign up for our Live Q&A ➡️ https://bit.ly/4924PD2 This MSP went from $2M to $17M with almost entirely on organic growth. Jeff Gaines shares the bold, organic growth journey of Interlaced—from small MSP to one of the fastest-growing in the country. Learn how a clear niche, cultural discipline, and “systems thinking” transformed their trajectory. Chapters: 0:0...

Turn backups into a top profit driver, sign up for our Live Q&A ➡️ https://bit.ly/4924PD2 In this week’s episode, Jeff King shares how he grew his break fix IT company to 130 employees, landed massive government contracts, and still ended up deeply unhappy. What followed was a bold decision to let go of enterprise dreams, move away from break fix to being a true MSP, and slowly restructure to what...

Turn backups into a top profit driver, sign up for our Live Q&A >>> https://bit.ly/4924PD2 In this week’s episode, Jeff King shares how he grew his break fix IT company to 130 employees, landed massive government contracts, and still ended up deeply unhappy. What followed was a bold decision to let go of enterprise dreams, move away from break fix to being a true MSP, and slowly restructure to wha...

What happens when your MSP’s biggest client walks overnight? Seann Moreno lived it. He first scaled past 30 employees by learning to let go—delegating, empowering, and getting out of the weeds. But there was a fatal flaw: one client made up almost all of the revenue. And when they pulled the plug, Seann went to –$400k profit trying to rebuild from the ground up. In this candid conversation, he bre...

Spending too much time on backups? Then Servosity's co-managed backups are for you: https://bit.ly/4lh8HUv What do you do when you’ve spent over $100K on marketing… and have nothing to show for it? Robert Choynowski did just that—until he cracked the MSP growth code. In this episode, Robert shares how his MSP, SeaGlass Technology, went from slow, mediocre growth to back-to-back years of 150%+ grow...

Tired of babysitting backups? We're the only backup provider that tests everything for you: https://bit.ly/4lh8HUv What happens when an MSP goes all-in on a hyper-specific niche most people would avoid? In this episode, we sit down with Chris McHale of SPK and Associates, who reveals how her MSP scaled to 30 employees by targeting a neglected business unit inside engineering companies. And the bes...

Servosity, when all fails, we make sure you can recover ➡️ https://bit.ly/4lh8HUv What if process was your greatest sales tool? In this episode, Jason Caras, co-founder of IT Authorities, reveals how meticulous operations and a culture-first hiring approach helped him scale from bootstrapped beginnings to a $34M MSP. Discover how he transformed customer trust, team culture, and sales performance b...

On today's episode, Damien sits down with Peter Bell, CEO of Techno Global Team. With 1,000 staff across 12 countries and 300 MSP clients, Peter shares what’s really happening with AI, automation, and the future of tech support. From AI killing Level 2 roles to ethics battles over voice changing, this episode is packed with insights MSP owners need now. Connect with Damien and Peter: Damien: https...

Stop overlooking backups, let Servosity co-manage them with you: https://bit.ly/4lh8HUv Glen Buehler, CEO of Oxygen Technologies, joins Damien on this week's show to share the real story behind one of the wildest MSP turnarounds ever. From $6M to $50M in just 3.5 years, 8 acquisitions, and every deal done self-funded. Glen opens up about how he finds undervalued MSPs, builds alignment with founder...

Tired of babysitting backups? Servosity's co-managed backups puts your backup burden on them so you can focus on your business: https://bit.ly/4lh8HUv Matt Lee—Senior Director of Security and Compliance at Pax8—sits down with Damien to unpack the future of MSPs. From AI risks to legal landmines in compliance, Matt brings the fire. He shares the brutal lessons from a $3 million ransomware attack an...

Tired of babysitting backups? We've got your back at Servosity: https://bit.ly/4lh8HUv Feeling stuck at $1M in revenue? Gene Reich was too — until he realized he was meant for more. In this episode of MSP Mindset, Gene shares the journey from solo tech with a backpack in NYC to running a 30+ employee MSP and launching a SaaS company. He opens up about the identity crisis, the painful lessons, and...

In this episode of MSP Mindset, Damien Stevens sits down with Chance Weaver, former MSP owner turned VP of AI Adoption at Pax8, to uncover the true revenue opportunity behind AI. This isn't about flipping on Copilot—it’s about becoming a trusted business consultant, building real automation, and generating measurable outcomes for clients. Connect with Damien and Chance: Damien: Chance: https://www...

Lean more about how my robust backup process and secure your client’s data ►► https://bit.ly/4lh8HUv Mike Jackson bought an MSP (one man shop) with zero tech background and scaled it into a Top 500 provider in less than 10 years. In this episode, Mike opens up about the bold choices that shaped his growth, including why he deleted all his spreadsheets, fired half his clients, and rebuilt culture f...

What does it really take to go from zero to $2M in revenue in less than two years? In this episode of MSP Mindset, Damien interviews Julian Gelfand, co-founder of Always Beyond, a Calgary-based MSP that’s scaling fast—without following the usual rules. Julian shares how he skipped the "build-as-you-go" method and launched with full infrastructure, strategic leadership, and a culture-first mindset...