MSP Mindset with Damien Stevens

Servosity: rock solid backups done for you ➡️ https://bit.ly/43Gd3hI What happens when a visionary tech founder has to throw out his own business model to grow? This episode with Matthew Held, CEO of Manawa Networks, is a brutally honest roadmap through business reinvention, founder separation, and the uphill battle to learn real sales. Matthew shares the journey from a failed Uber-style IT model...

In this episode, John Snyder—CEO of a Top 500 MSP—explains why routine conversations with customers remain essential, and why if you're not doing this simple tasks, you'll lose. He also shares discovering that his sales team was pitching the wrong service, how he's learning to clarify his vision to curb “drift,” and what it's currently taking to implement EOS smoothly across the organization. Time...

Tired of babysitting backups? Then it's time for backups done for you by Servosity - https://bit.ly/4lh8HUv Feeling stalled while competitors surge ahead? Discover how Michael Goldstein, CEO of LAN Infotech, flipped the switch with his MSP—tripling marketing spend, doubling community reach, and future-proofing with AI. Chapters: 0:00 - Intro 1:23 Burnout as a VAR & Pivot to MSP 6:18 Service Over S...

What does it take to grow an MSP to $96M in under six years? Maryann and Jason share the raw, real, and sometimes chaotic journey from launching their business with two people and two cell phones to becoming one of the fastest-growing MSPs in the country. Their story is packed with hard lessons, bold risks, and relentless focus on values, trust, and service. If you're an MSP owner or tech leader l...

Tired of babysitting backups? Learn more here about Servosity's co-managed service ➡️ https://bit.ly/4lh8HUv In this week's episode, Damien digs into how Ben Debow, CEO of Fortified Data, scaled a niche, database-focused MSP to 50+ staff with near-zero turnover (accomplished this after one crucial hire), mid-market ($1 B+) clients and a culture that prizes unique abilities—all while having the tim...

Tired of backups stealing your time? Try our co-managed approach where we handle monitoring, testing, and help with recovery. Want that for you MSP? Click here >>> https://bit.ly/43Gd3hI Is your MSP stuck circling the same revenue ceiling? Greg Zimmerle smashed his by doubling sales in four years—all from a mindset shift. Live from Pax8 Beyond, Damien unpacks Greg’s step-by-step shift from “chaos...

If 99% of your backups are recoverable, but 1% aren't... you're on thin ice. We can make sure you're 100% with our co-managed process: https://bit.ly/3X1L8ED In this episode, Anderson Technologies’ Managing Partner Farica Chang reveals how she rocketed from $12-an-hour proofreader to co-owner, doubled headcount to 30, then weathered a brutal revenue cliff when two PE-backed clients pulled back. He...

MSPs stand on the edge of a once-in-a-generation profit boom—yet most will sleep right through it. Discover the exact shifts Jay McBain, Chief Analyst at Canalys, says are days away from reshaping your margins forever. Live at Pax8 Beyond 2025, Jay joins host Damien Stevens to map the next 20-year tech era—agentic AI—plus the hidden $8.45 of services that trail every Microsoft cloud dollar. If you...

Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED Tired of feeling trapped in founder-led sales? Vince Gremillion scaled past the “no-man’s-land” every MSP dreads—while hitting 99% CSAT and out-maneuvering private equity threats. In this episode, Damien sits down with Vince, founder of Restech, to unpack the hard-won syst...

Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED Want to know why most managed service providers never break the $5 million ceiling? On today’s episode, Damien sits down live at Pax8 with Shawn Freeman, CEO of Impactful MSP and founder of a $5 million MSP which he sold in 2020. Shawn unpacks the mindset shifts, leadershi...

Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED On today's episode, we have on Dan Shapero, President of TeamLogic IT, and we're focusing on scaling MSPs through a franchise model, the mindset and character of successful owners, and the operational systems TeamLogic uses to grow rapidly—launching 30 new MSP offices a ye...

Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED What if the secret to scaling your MSP wasn't tech—but customer experience? In this episode record at Pax8 Beyond, Justin Esgar, CEO of Virtua Consulting, drops a truth bomb: most MSPs fail at the one thing that matters most—hospitality. From spilled milk baby onesies to h...

Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED Would you call your MSP a “family”? Sumeet Sabharwal wouldn’t—and his brutal honesty helped him grow Netgain Technology into one of the top 11 MSPs in North America. In this episode, Damian talks with Sumeet, CEO of Netgain Technology, about what it takes to scale a PE-bac...

Servosity's co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED In this episode, FusionTek CEO Brian Miller reveals the gritty, self-funded strategy that took his MSP from a 1 man shop to a 100-employee powerhouse through four carefully targeted acquisitions and organic growth. We unpack how he spot-checks culture fit, the...

Learn more about how my robust backup process can secure your client’s data ►► https://bit.ly/3X1L8ED Keith Willis of ECX Systems built a fast-growing MSP by doing things differently—putting his family first, cutting out high-stress clients, and redefining what MSP sales should look like. In this episode, Keith shares exactly how he built a business that gave him time, peace, and profit. Chapters:...

Learn more about how my robust backup process and secure your client’s data ►► https://bit.ly/3X1L8ED In this episode, Damien interviews Karen Schell and Melissa Bryant, outgoing and incoming presidents of DP Solutions. Both rose from the trenches of customer-facing roles to lead a thriving MSP with nearly 80 employees. Their journey is full of hard lessons, from choosing to walk away from a major...

Learn more about how my robust backup process can secure your client’s data ►► https://bit.ly/3X1L8ED Niching your MSP sounds great in theory—but what happens when it means turning away revenue, firing clients, and rebuilding your stack from scratch? Vinod Paul, President of Managed Services at Align, did exactly that. In this episode, he unpacks the real cost—and real payoff—of going all-in on a...

Co-managed backups that actually work: daily checks, immutable storage, full quarterly DRaaS testing — all done for you. 🔒 Servosity Backup and DR: tested, verified, recoverable ►► https://bit.ly/3X1L8ED ➡️ Can improv comedy and boxing make you a better MSP CEO? For Jason Vanzin, the answer was a life-changing yes. In this episode, Jason Vanzin—founder of Right Hand Technology Group and builder o...

Lean more about how my robust backup process and secure your client’s data ►► https://bit.ly/3X1L8ED (video ad) 👀 Could you grow faster by hiring people with zero tech experience? I sat down with Danny Perry, CEO of IT Cubed, to learn how he and his co-founder built a Top 500 MSP—by recruiting from the service industry, not résumés. In just three years, they scaled from a startup to a nationally...

What if the biggest bottleneck in your MSP isn’t a tech stack, a sales strategy, or a new hire... but you? In this week's episode of MSP Mindset, we sit down with Kayvan Yazd, founder of TruAdvantage, the top-ranked MSP in the San Francisco Bay Area. Kayvan shares how a single mindset shift—starting with a 5AM wake-up and a commitment to internal growth—transformed not only his personal life but a...

Don't let your backups ruin your reputation, let Servosity co-manage them with you ►► https://bit.ly/43Gd3hI In this week's episode, Alex Markov (CEO, Red Key Solutions) shares how losing his right-hand executive pushed him to rethink how he invests in his team, both professionally and personally. But Alex shares so much more: 🟢 The real reason he walked away from 280 break-fix clients 📈 The pow...

Don't let your backups ruin your reputation, let Servosity co-manage them with you ►► https://bit.ly/43Gd3hI In this episode, Wade shares how he and his team used a simple red-yellow-green system to objectively rate every client. What it revealed... 75% of their client base weren't good fits. But instead of clinging to bad-fit business, Wade built a plan to off board those clients over a year—whil...

Servosity doesn't just store your data — they test, validate, and guarantee it’s recoverable every single day ►► https://bit.ly/43Gd3hI What does it really take to grow an MSP to $30M+—without private equity, hype, or shortcuts? In this episode, I sit down with Mike Chaput, CEO of Endsight, who scaled his MSP to 150+ employees and over 20 locations across the U.S. But his story didn’t start there....

What happens if your backups aren't recoverable? With Servosity, we co-manage your data with you to ensure that never happens ►► https://bit.ly/43Gd3hI 👀 What if your biggest setbacks were actually your superpowers in disguise? That’s the story of Chris Friel, CEO of VoDaVi Technologies, who went from a blue-collar, hands-on upbringing and dropping out of high school… to building a respected, hig...

Focus on your zone of genius and let us co-manage your backups with you ►► https://bit.ly/4lh8HUv Most MSPs are still “watching” AI—Shane Naugher is already helping clients with it (and also buliding a second company around it!). But, that's not where he started out. After nearly 25 years in business, Shane made a major pivot. He realized he wasn’t building a company—he was building a lifestyle bu...