MSP Mindset with Damien Stevens

Lean more about how Servosity can secure your client’s data ►► https://bit.ly/3X1L8ED 👀 How do you go from $600K to $22 million in just 10 years—without private equity backing? That’s exactly what Aaron Underhill, CEO of Dedicated IT, pulled off. He’s adding over $100K in MRR every quarter and may be one of the fastest-growing MSPs in the country. But Aaron’s growth isn’t about hype—it’s about st...

Learn more about how Servosity co-manages your backups with you ►► https://bit.ly/43AIaeD 👀 What if you could build a fully remote MSP, dominate a niche, win dozens of culture awards, and have virtually zero turnover on your service desk? That’s exactly what Amber, CEO of Parasol Alliance, has done. In this episode, she breaks down how her team of over 80 employees — spread across 9 states — land...

Join my beta reader list for the upcoming book! ►► https://go.servosity.com/betareader 👀 What happens when an MSP is started by a finance and sales expert instead of an engineer? That’s exactly what Adam Barney and his business partner did with Framework IT, and the results speak for themselves. Because they couldn’t do the tech work themselves, they were forced to scale/hire fast, build processe...

Lean more about how my robust backup process and secure your client’s data ►► https://bit.ly/3X1L8ED 👀 What if your MSP could achieve world-class customer service, a rock-solid culture, and top-tier talent—all while scaling efficiently? That’s exactly what Bryon Beilman, CEO of IUVO, has done. With an NPS score of 80 (more than double the MSP industry average of 38!) and an average employee exper...

►► Lean more about how my robust backup process and secure your client’s data ►► https://bit.ly/4ijcM8p 👀 How do you scale from an average MSP ($1.2M in revenue) to $18M all while slowly taking work off your plate? That’s exactly what Will Nobles, CEO of Vector Choice, did—and his secret wasn’t just hard work. It was a total mindset shift. Will went from working non-stop to building a team and pr...

Lean more about how my robust backup process and secure your client’s data ►► https://bit.ly/41pZAsH 👀 I’ve been interviewing high-growth MSPs, but a certain part of Nick Regali’s story really stood out. He’s running a lean team, nearly doubling the revenue per employee of most MSPs, all while traveling the country in his RV and managing offices on both coasts. How? It wasn’t luck—it was intentio...

👀 I’ve been interviewing large, fast-growing MSPs, but what about those who want to keep it small? The truth is, success isn’t about headcount or revenue milestones—it’s about building an MSP that fits your life. That’s exactly what Marvin B. (aka Uncle Marv) has done with MB Systems and Uncle Marv’s IT Business Podcast. Instead of chasing non-stop growth, Marv designed his business intentionally...

►► Backups you can trust with your clients data - get Servosity's backup process for FREE and improve your process ►► https://bit.ly/4jVFCx1 👀 What if you lost half your support team in one year? For Luke Downing, that wasn’t just a hypothetical—it was his reality. But instead of accepting constant turnover as the norm, he built one of the best places to work in Virginia and turned his MSP into o...

Scaling an MSP is tough, but scaling without losing your best people is even harder. In this episode, Peter Melby, CEO of New Charter Technologies, shares how he built a $20M MSP by prioritizing empathy at scale and a culture that thrives through growth. He reveals the biggest mistakes MSP leaders make, why focusing too much on struggling employees can drive away top performers, and how to build a...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi Most MSPs stay stuck because they avoid sales, underprice their services, and resist stepping out of their comfort zones. In this episode, Jeff Newton, Co-Founder of Cyft, reveals the key mindset shifts and strategies needed to scale your MSP. Learn how to break through growth ba...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi Joshua Skeens, CEO of Logically, started his career as employee number four at an MSP and eventually rose to the rank of CEO (with 300 employees). Along the way, he had to reinvent himself at every stage—what worked at five employees didn’t work later on, it's been a constant jou...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi Feeling stuck as a small MSP? So was today's guest, Kevin Barros, CEO of The Computer Company. He and his team took a step back and realized they were surrounded by MSPs with hundreds team members. Instead of feeling discouraged, they decided to hunker down and grow—because if th...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi In this episode of MSP Mindset, Damien Stevens interviews Jay Papasan, co-author of the bestselling book The ONE Thing. Jay shares how focusing on your “one thing” can transform your MSP, helping you achieve more by doing less. They discuss the power of purpose, the science of ti...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi As we continue our journey to interview 100 of the top MSPs on the planet, my mission brings me to Jason Caras, CEO of IT Authorities. Jason didn’t just grow his MSP to seven figures—he and his partner managed to hit eight figures. But here’s the question: what did Jason and his...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi Building a thriving company culture is critical as an MSP scales, but it requires intentionality and adaptability. In this episode, we have on Mark Jamieson, CEO of 2W Technologies, who has cultivated a collaborative, recognition-driven culture at his growing 70-person firm, shar...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi On this week's episode, I ask Arlin Sorenson, VP of Ecosystem Evangelism at ConnectWise, about the biggest challenge facing MSPs. His response? Sales. Specifically, he explains why MSPs with under $5 million in revenue must embrace owner-led sales and why in order to see your sal...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi If you're thinking about exiting your MSP—whether soon or further down the road—today's episode is a must-watch. Mahen Gundecha, a seasoned M&A advisor with the Bristol Group, joins us to discuss what you need to know about M&A for MSPs in 2025. It's always better to be prepared...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi As an MSP owner or executive, it's easy to overlook the importance of giving sales the runway it deserves. We often want quick results, but unfortunately, that's not how sales and marketing work—especially in the MSP world. In today's episode, Mike Booth, VP of Sales and Marketin...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi Does getting past the $1M hurdle feel like an impossible challenge? For Ron Oppermann, Co-Founder of E3 IT Services, breaking through their $600k revenue ceiling and 5% yearly growth seemed daunting. But that’s when Ron had a breakthrough. In this week’s episode, he shares how he...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi In this week's episode, we recorded live at Growcon with Rob Rae, CVP of Community and Ecosystems at Pax8, and asked him two big questions. What is the current biggest challenge for MSPs and what in the industry is going to change over the next decade? Chapters: 0:00 - Intro 1:32...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi In this episode of MSP Mindset, Damien Stevens explores how Gerry Miller built a mission-driven MSP (Cloudticity) by aligning his business with a greater purpose. Gerry reveals how his focus on client outcomes and passion for healthcare innovation has helped him revolutionize the...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi Struggling to let go and share tasks you're handling with your team? We've all been there—and some of us might still be there! That's why, in this episode, John Snyder, CEO of Net Friends, shares his story of managing an astounding 45 direct reports and how he learned to start le...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi In 5 years, will your MSP be on top or heading toward extinction? In this week's episode, Bob Coppedge, CEO of Simplex-IT, emphasizes the need for MSPs to continuously evolve their business strategies and adapt to the constant changes and innovations in the industry. He also shar...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi Wilson Bautista, CEO of Jun Cyber, joins us live at Growcon to discuss his MSP's path to insane growth (in 4 years it's grown a remarkable 647.5%!). Two things really stood out that all MSPs should pay attention to: 1) his willingness to adapt and embrace new technologies, especi...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi In this week's episode of MSP Mindset, Corey Kirkendoll, one of the top 500 MSPs, shares the unique approach he took when starting his MSP and how it continues to shape his company today. There were two elements he focused on early that many of us ignore... 1). He began by intent...