MSP Mindset with Damien Stevens

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi Where would your MSP be if it lost 90% of its revenue? For many of us, that would mean closing the doors. But not for Seann. It was a tough journey, and difficult decisions had to be made, including letting people go. Yet, he found a way to rebuild what was lost and make it even...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi Forget the traditional resume - Keith Schoolcraft, founder of A COUPLE of GURUS, is on the hunt for the unconventional. From gumball machine technicians to camp counselors, he has a knack for spotting potential. His people-first approach (from clients to employees) has been the "...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi Sergey Poltev shares his fascinating journey from growing up in Russia, where he learned hacking as a teenager, to starting an internet cafe and then fleeing to the US and Canada to start his own business. Eventually he built a successful MSP, now focusing on cybersecurity educat...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi Chris Vincent's MSP has remained a fixture in the MSP top 500 for over a decade. In this episode, he shares how his company's unique co-managed model has allowed them to serve clients ranging from 250 to 40,000 users. Chris discusses the challenges of transitioning from a hardwar...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi On this week's episode, Morris Tabush, CEO of Tabush Group (a top 150 MSP) joins the show to share what he's done to elevate his MSP to it's present heights and how he's managed to stand out in the crowded NYC market (it didn't come without it's challenges - like cutting 50% of c...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi Explosive growth can be both exhilarating and treacherous for MSP owners. In this episode, Marcus Olson, the founder of Pliancy, pulls back the curtain on his company's remarkable transformation from a traditional consulting firm to a cloud-focused powerhouse - and the humbling c...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi In this episode, Harjit Singh of Transacta Capital shares insights on how smaller MSPs can leverage creative financing to fund MSP acquisitions and drive growth. He shares how MSPs in the $250k-$500k EBITDA range can utilize SBA loans and peer financing to acquire other firms, wi...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi In this episode, Harold Mann, the Co-founder of Mann Consulting (a top 500 MSP based in San Francisco), shares insights on turning employee complaints into operational advantages and emphasizing the importance of building a culture that encourages feedback and using it to drive c...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi AI is the wave of the future, and if you wait too long to jump on, it could come back to bite you... Fortunately, on today's episode, Jimmy Hatzell, CEO of Hatz AI, joins the show to discuss how your MSP can make money with AI right now, and what you should be doing to prepare. B...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi On this week's episode, Jeffrey Newton, co-founder of Cyft, shares how he broke operations at an MSP because of insane sales, adding $3 million in recurring revenue in just 28 months. Insane growth is possible for your MSP, but are you willing to pay the price that growth require...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi Kelsey Randhawa, the COO of the $680M Lyra Technology Group, discusses the company's unique "family of brands" model for aggregating and supporting over 70 global MSPs. She shares insights on Lyra's focus on investing in people, process and productivity versus just technology, as...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi On this week's episode, we continue our MSP Titans series, where we interview 100 of the top MSPs in the nation. This week's guest is Stuart Bryan, CEO of I-M Technology. Stuart realized that in order to grow his MSP he couldn’t keep all his clients — over 50% of them, to be exac...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi What are you doing now to prepare your MSP for exit? If nothing, that’s probably not a good idea… It’s always good to be prepared because you never know when that perfect offer may come, or on the opposite side, if you get sick and can’t run the business anymore. If your MSP isn’...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi Does your MSP struggle to stand out against the rest? It's a problem most MSPs face, but not all... In today's episode, Jordan Alcott, CEO of Alcott Enterprise, shares about his journey into the MSP world, and what he and his team have done to differentiate from the hundreds of o...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi We all say we grow by “referrals”, but can you claim your MSP grows largely by referrals at an average of 25% each year? For Sarabjit, CEO of 5 Rivers Technology, that’s his reality, and it wasn’t created by coincidence either. He’s applied a mindset to his business that’s helped...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi Is your MSP's goal to help others or to just provide a service? If you're not making it about your clients, you'll never see great success. For Val, CEO of Whitehat Virtual Technologies, he attributes his success to going over and beyond in delivering value to his clients. It's h...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi Constantly hear the horror stories MSPs share about M&A? It doesn't have to be that way... On this week's episode, we're talking to Neil Medwed, VP of Corporate Development and M&A at Meriplex. What's interesting about Neil is that he was an MSP who got acquired, so he understand...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi On this week's episode, Chris Caprio, CEO (and former CFO) of Focus Technology, joins the show to shed some light on M&A and how he and his team at Focus are handling it. It's not a simple process on either side, but Chris shares some insights on how to get started with your fina...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi In this episode, Sumeet Sabharwal, CEO at Netgain, shares his experience as a top MSP and discusses their unique approach as a "vertical MSP”, tailoring its services to specific industry verticals like healthcare, accounting, and legal. He shares valuable insights on how to diffe...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi On this week's episode, Mark Porter, CEO of High Wire Networks, joins the show as our most recent MSP Titan. In his discussion, Mark shares some of the adversity he's faced along his journey of growing several successful businesses (one from $14M to $28M in 14 months). From layin...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi In this week's bonus episode, we recorded at the Start Grow Manage Summit in Philadelphia, and our special guest is Keith Willis, owner of ECX Systems. Keith shares one thing his MSP does different than the rest, and that's hiring advanced generalists, not specialists... But he s...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi In this episode, we sit down with Greg Browning, CEO of SinglePoint, to explore his journey of growing an MSP from $2.2 million to $23 million (going from $10M to over $20M in 2019 along...). Greg shares hard-earned lessons from scaling his company, navigating the risks and rewar...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi In this week's bonus episode, we recorded at the Start Grow Manage Summit in Philadelphia, and our special guest is Stewart Garzarelli, CEO of Agiliti. Today, Stewart's sharing how he got into IT and it's not your typical path (it helped him heal from a traumatic brain injury). T...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi In this week's episode, we continue our MSP Titan series with Justin Esgar, CEO of Virtua Computers and host of the All Things MSP podcast. And if you've ever struggled with not feeling like enough, then this is the episode for you (should be 100% of us!). Justin dives deep into...

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi In this week's bonus episode, we recorded at the Start Grow Manage Summit in Philadelphia, and our special guest is Ken Nero, CEO of IKON Business Group. Ken dives deep into what his driving force is in running his MSP. It's not all about the money, but about having a mission tha...