Micro-Moments With Peter

In this episode of Micro Moments, Dr. Peter Pronovost is joined by Dr. Ron Charles to explore how culture drives healthcare transformation. Dr. Charles shares lessons from ERAS surgical work at University Hospitals, where strong protocols led to better outcomes, but trust, relationships, and teamwork made those results possible. The conversation also explores how he is working to improve operating...

In the Season 4 premiere of Micro Moments, Dr. Peter Pronovost is joined by Dr. Corey Scurlock, CEO of Equum Medical, to explore what it takes to make telemedicine work at scale without losing humanity. Corey shares how growing up in rural East Texas, and watching his hometown hospital close due to provider shortages, shaped his mission to bring care to communities regardless of geography. What be...

In this special episode, Peter is joined by longtime colleague Dr. Patrick Runnels to share the story behind Intersection: A Conference to Transform Healthcare, taking place in Cleveland, OH, from September 22 to 24, 2025. Designed as more than just another healthcare conference. Intersection is a space for humility, curiosity, and bold conversations. A place where healthcare leaders can share wha...

In this episode I'm joined by Dr. Kimberly McBennett to explore a different kind of harm in healthcare, one we rarely talk about, but patients never forget. We have built systems to track medical errors but where are the systems to track compassion gaps? These are the moments when care becomes mechanical, when pain is overlooked, and when patients feel unseen. This may not show up on the chart but...

In this episode, I sit down with returning guest Jennifer Gonzalez, a brilliant leader helping us to face one of healthcares toughest challenges: reducing costs and waste without compromising caregiver experience or patient outcomes. We walk through a simple yet profound framework, Jennifer introduced. Stop. Automate. Shift. Protect. It starts by asking what can we remove, not just what we can add...

What if one of the most powerful forms of healing is something simple and often overlooked? In this episode, Peter is joined by Julia Skarbinski and Karen Bitzer to discuss Move to Heal, a transformative program across University Hospitals that puts mobility at the center of patient recovery. They explore why movement is medicine, how it prevents harm, and how teams come together across discipline...

In this episode, Peter sits down with Alan Pitt, co-founder and Chief Strategy Officer of Vitalchat, to explore how rethinking hospital room technology can restore what matters most. Connection, communication, and trust. Alan shares how Vitalchat is working to redesign the hospital environment to reduce isolation, support clinical teams, and bring safety and joy back to the work of caregivers. Fro...

In this solo episode, Dr. Peter Pronovost reflects on the real world impact of Living and Leading with Love model. What some call the “soft stuff” is actually the foundation for lasting transformation. Peter shares powerful proof points from University Hospitals and beyond that show how this model leads to better outcomes, faster improvement, and sustainable cost reduction. It’s not a theory. It's...

Healthcare continues to cost too much, harm too often, and improve too slowly. And the people who pay for care are left carrying the burden. In this episode of Micro Moments with Peter, Trevor Putnoky, CEO of the Healthcare Purchaser Alliance, joins to talk about the hard truths behind rising costs, unchecked variation, and the lack of transparency in our system. Trevor shares how employer coaliti...

In this episode of Micro Moments with Peter, we’re joined by Dr. Juan Moldes, Pediatric surgeon and urologist at University Hospitals, whose act of leadership is inspiring a ripple effect across surgical teams. The operating room can be one of the most intense and emotional spaces in healthcare. But Dr. Moldes sensed something was missing. That led to the creation of the Surgical Compassionate Pau...

In this episode of Micro Moments with Peter, we’re joined by Ashley Carlucci, Market Chief Nursing Officer for University Hospitals, and Dr. Amitabh Goel, Clinical Professor of Surgery at Case Western Reserve University and Director of Surgery and Critical Care at University Hospitals Geneva Medical Center. Together, they tell a story that embodies what love looks like in healthcare. It started wi...

Human-centered design remains one of the most underdeveloped areas in healthcare—and that may be why 1 in 4 patients continue to experience harm, a statistic that has remained unchanged for decades. In this episode of Micro Moments with Peter, Sara Edwards, Director of Design Operations for the Veale Initiative for Healthcare Innovation at University Hospitals, joins the conversation to explore ho...

In this episode of Micro Moments with Peter, we sit down with Dr. Kevin Cooper, Professor and Chair of the Department of Dermatology at Case Western Reserve University and University Hospitals Cleveland Medical Center. Beyond his groundbreaking research and leadership in dermatology, Dr. Cooper has cultivated a deep commitment to love and humanism in medicine. We explore the micro-moments that hel...

This week, I’m talking with Dr. Bobby Hughes. Dr. Hughes is the Vice Chair of Quality for UH Emergency Medicine. He also serves as the Director of the UH Emergency Medicine Quality Network, the Director of University Health System Operations and Logistics, and the Medical Director of the UH System Operations Center. Dr. Hughes and I discuss the national state of emergency departments, specifically...

Extremely honored to announce this week’s podcast with Dr. Apurv Gupta. Dr. Gupta is the Vice President of Advisory Services at Premier Inc. He is a thought leader and innovator who leads with love and has helped pioneer the Loving Organization model, an innovative and proven approach to leadership. In this episode, we explore the game-changing impact of leading with love and the undeniable perfor...

In this episode, host Dr. Peter Pronovost is joined by Dr. Patrick Runnels, Kristina Port, and Erika Kura, a mother-daughter duo, to delve into the transformative impact of trauma-informed care. Discover how leading with love and compassion can make patients feel truly seen and heard. Our guests share inspiring stories and practical insights on how this approach not only benefits patients but also...

This week, we have an extraordinary episode as I’m joined by the healthcare power couple - Thomas Knowles, a Lead Operations Engineer at UH, and Dr. Sarah Knowles, a Principal Project Manager at the UH Quality Institute. Their personal story, intertwined with their professional journey at University Hospitals, is a testament to the power of love and shared accountability in creating change. Tune i...

Dr. Bordeaux is a distinguished physician, the Division Director of Dermatological Surgery, and the Director of the Multidisciplinary Melanoma Disease Team at University Hospitals. He also serves as a Professor of Dermatology at Case Western Reserve University. In this episode, we delve into how love uplifts and connects us. Dr. Bordeaux will share how he has cultivated an environment of love and...

This week, we present a special episode where Peter is joined by Lisa Pointer, the Supervisor of Community Health Workers (CHW) at University Hospitals. Peter and Lisa engage in a profound discussion about the crucial role of community health workers in hospital systems and the communities they serve. Lisa shares invaluable insights into how CHWs establish trust with their patients. Join us to und...

Join host Peter and Dr. Randy Vince, urologist and Director of Minority Men's Health at UH Cutler Center for Men, shares his mission to address health disparities. He emphasizes the importance of acknowledging the problem and harnessing the power of love and collaboration to create lasting change. Dr. Vince explains how uniting as a team and family is vital in tackling inequities and achieving rap...

In this week's episode, Peter brings on Michelle Schreiber, the Deputy Director of the Center for Clinical Standards and Quality for the Centers (CCSQ) for Medicare and Medicaid Services (CMS) and the Director of the Quality Measurement and Value-Based Incentives Group. The pair discusses how the Centers for Medicare and Medicaid Services (CMS) is partnering with health systems to improve care, im...

In this insightful episode, host Peter welcomes Karen Snyder, a principal project manager specializing in OKR’s and Zero Harm, to delve in the critical issue of workplace violence. As part of Workplace Violence Awareness Month, they explore the challenges and strategies related to protecting caregivers. Listen in to learn about the innovative approaches being implemented to ensure the safety and w...

Join host Peter and guests Kelsey Fuller, Dr. Patrick Runnels, and Tyler Barnett in a deep discussion about integrating the "Believe, Belong, Build" model into the healthcare system. Dr. Runnels and Tyler discuss the use of the Objectives and Key Results (OKR) Framework and how it amplifies a sense of trust and accountability in the system. Tune in to be inspired by their vision for a collaborativ...

Join host Peter and guest Valerie Reese, Vice President of University Hospitals Population Health, in a dynamic discussion on revolutionizing healthcare. They explore a care model centered on patient needs, integrating primary care, specialists, and support services to manage chronic diseases effectively and keep patients healthy at home. Discover how empowering care teams and leading with love an...

Join host Peter and Joe Kiani, CEO of Masimo, in exploring the profound impact of technology on patient safety and data sharing in healthcare. Kiani advocates for breaking barriers in data sharing to enhance patient safety, emphasizing that when data is shared, everyone benefits, especially patients. Drawing on the power of love and compassion, he envisions a future where technology revolutionizes...