MGMA Podcasts

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Les Jebson, Regional Administrator at Prisma Health, to unpack the critical challenge of medical equipment acquisition. Jebson brings a wealth of experience from both private and academic healthcare settings, offering medical practice leaders a comprehensive guide to making informed decisions about purchasing, leasin...

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss the importance of measuring physician job satisfaction and engagement, the impact of recent HHS layoffs, strategies for addressing rising healthcare costs, a personal story about a physician's terminal diagnosis, cybersecurity strategies for healthcare practices, and an upcoming tech-focused healt...

In this episode of the MGMA Podcast, host Daniel Williams speaks with Roben Farzad, a seasoned journalist, broadcaster, and host of Public Radio’s Full Disclosure . Roben is a keynote speaker at MGMA’s Financial Conference in April, where he will present "Disrupt or Be Disrupted: The Tech and Business Trends You Need to Know." In this discussion, Roben explores the rapid shifts in technology, fina...

In this episode of the MGMA Insights Podcast , host Daniel Williams welcomes back Kristin Baird , CEO of Baird Group and a nationally recognized expert in patient experience, leadership, and healthcare culture. They discuss the ongoing staffing challenges in healthcare and provide actionable strategies for maintaining high service standards, even during workforce shortages. Key Topics & Timest...

In this MGMA Week in Review episode, hosts Daniel Williams and Colleen Luckett tackle key healthcare challenges, including rising workplace violence against healthcare workers, staffing shortages, and setbacks to the No Surprises Act after CCIIO layoffs. They also share insights from HIMSS 2025, discuss findings from the HIMSS Cybersecurity Survey, and highlight the role of leadership development...

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams sits down with Jason Raidbard, Executive Administrator for the University of Chicago's Ophthalmology and Visual Science Department, to explore the critical challenges of employee engagement in today's hybrid work environment. Drawing from his extensive experience in healthcare administration, Raidbard shares invaluable insi...

In this episode of the Women in Healthcare podcast, host Adrienne Lloyd talks with Kripa Krishnan, Vice President of Operations at Northwestern Memorial Healthcare. They discuss Kripa's extensive career journey from public health to executive leadership, the importance of mentorship and sponsorship, and how to find and utilize your strengths in leadership roles. Kripa shares personal anecdotes abo...

[ Editor's Note: Please checkout the full article on MGMA.com ] In this special bonus episode of the MGMA Insights   podcast, host Colleen Luckett speaks with healthcare leaders Kem Tolliver, FACMPE, CPC, CMOM , Shawntea "Taya" Gordon, MBA, FACMPE about the formation of MGMA's Black Healthcare Leaders Resource Group. They discuss the emotional experience of the group's first gathering at the MGMA...

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss key healthcare topics, including AI-driven insurance denials, financial strategies for physicians, automation in insurance verification, the importance of employee handbooks, physician productivity trends, and provider compensation insights. Episode Breakdown 00:00 Introduction and Greetings 01:10...

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Tim Hines, a seasoned marketing executive and author, to discuss how adopting an entrepreneurial "starter mindset" can supercharge the operations of medical practices. Tim shares his personal journey of developing an entrepreneurial spirit and how medical practice leaders can apply these principles to drive innovatio...

In this episode of the MGMA Insights podcast , host Daniel Williams sits down with Dr. Leon Moores, a pediatric neurosurgeon, military veteran, and author of the book " All Physicians Lead ." Dr. Moores shares his unique perspectives on the critical role of physician leadership in healthcare and provides practical strategies for developing essential leadership skills. Main Points: The Mindset Shif...

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss a range of topics affecting the healthcare industry. They begin with UnitedHealth Group's voluntary buyout offers to 30,000 employees amid financial uncertainty and regulatory pressures. The episode also highlights the importance of maintaining a healthy online presence for healthcare practices, f...

In this episode of the MGMA Insights Podcast , host Daniel Williams sits down with award-winning storyteller, comedian, and motivational speaker Kelly Swanson to discuss the power of storytelling in healthcare leadership. In this conversation, Kelly shares how medical practice leaders can use storytelling to reframe stress, connect with patients and staff, and create a meaningful workplace culture...

In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams welcomes Julie Mobley, the founder of Gemstone Consulting and the practice administrator at Coleman Internal Medicine in North Alabama. Julie is set to speak at the upcoming MGMA Operations Conference in Las Vegas, where she will be addressing the topic of navigating patient financial responsibility. Key Takeaways: Julie sh...

In this episode of the MGMA Week in Review podcast, host Daniel Williams discusses the importance of financial accuracy in healthcare organizations through regular audits of payer payments. He also addresses the challenges faced by women physicians and highlights the role of the MGMA Women's Forum in advancing gender equity in medicine. In recognition of Valentine’s Day, Daniel shares key insights...

CEO of Insight Marketing Group Jennifer Thompson joins the MGMA Insights Podcast to discuss how AI and automation transform medical practices. She shares strategies for improving patient engagement, streamlining operations, and reducing staff burnout. Jennifer will also speak at the MGMA Operations Conference in Las Vegas (March 2-4, 2025) on "Harnessing AI and Automation for Next-Level Healthcare...

Accounts receivable management is the backbone of a healthcare practice’s financial health, and a well-run central billing office (CBO) can make all the difference. In this episode of Ask MGMA , host Daniel Williams speaks with MGMA expert Cristy Good about best practices for structuring and optimizing a CBO, including staffing, technology, training, and audits to improve efficiency and reduce cla...

Britt Frank joins the MGMA Insights Podcast to discuss why we get stuck, how our brains create decision paralysis, and small steps to break free. She shares practical strategies to reduce burnout, overthinking, and mental roadblocks—especially relevant for medical practice leaders. Britt will be a keynote speaker at the MGMA Operations Conference in Las Vegas (March 2-4, 2025), where she will dive...

In this episode of the MGMA Women in Healthcare Podcast, host Adrienne Lloyd sits down with Tiffany Gibson, the founder of New Nurse Academy. Tiffany shares her journey from bedside nursing to nursing education and leadership, and discusses the importance of cultivating a "new nurse mindset" to navigate the evolving healthcare landscape. The conversation delves into the issues of burnout, emotiona...

Welcome to the MGMA Week in Review podcast, hosted by Daniel Williams, senior editor at MGMA, and Colleen Luckett, editor and writer at MGMA. In this episode, we cover the eventful Senate confirmation hearing for Robert F. Kennedy Jr., the increasing representation of women in medical schools, the advancements in generative AI and precision medicine, a heartwarming community support program at Cle...

Welcome to the MGMA Mindful Medicine Podcast! In this episode, host Daniel Williams is joined by Michelle Zellner , founder of Better Beings, health and happiness strategist, author, and corporate wellness trainer. Michelle shares her inspiring journey and provides invaluable insights on prioritizing self-care for healthcare professionals. Together, they discuss creating sustainable habits, recogn...

In this episode of the MGMA Insights Podcast , host Colleen Luckett is joined by Kelley Rice, MBA, FACMPE , practice administrator at Women’s Health Specialists, PLLC, in Tennessee . Kelley explores the challenges and opportunities in advancing equitable pregnancy care. She highlights systemic barriers that patients face and discusses practical strategies for healthcare leaders to bridge gaps in c...

Join Daniel Williams and Colleen Luckett, editors at MGMA, as they dive into the latest healthcare news and insights. From the impact of executive orders on global health to the imperative for streamlining revenue cycles, this episode covers a range of topics that are shaping the future of the industry. Key Highlights: President Trump's Executive Order on WHO Healthcare's 2025: Revenue Cycle Imper...

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams welcomes Frank Herrington, Senior Director of Sales at MGMA Best Price. MGMA BestPrice is an exclusive group purchasing organization (GPO) that provides MGMA members access to discounted pricing on essential medical, surgical, pharmaceutical, and business services. Frank shares how MGMA members of all sizes can benefit fr...

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams, senior editor at MGMA, and Colleen Luckett, editor and writer at MGMA, discuss the latest healthcare news and trends. They cover the Supreme Court's review of the Affordable Care Act's preventive services mandate, the rise of virtual nursing, and the growing use of AI in healthcare decision-making. Key Takeaways: The Suprem...