MGMA Podcasts

CEO of Insight Marketing Group Jennifer Thompson joins the MGMA Insights Podcast to discuss how AI and automation transform medical practices. She shares strategies for improving patient engagement, streamlining operations, and reducing staff burnout. Jennifer will also speak at the MGMA Operations Conference in Las Vegas (March 2-4, 2025) on "Harnessing AI and Automation for Next-Level Healthcare...

Accounts receivable management is the backbone of a healthcare practice’s financial health, and a well-run central billing office (CBO) can make all the difference. In this episode of Ask MGMA , host Daniel Williams speaks with MGMA expert Cristy Good about best practices for structuring and optimizing a CBO, including staffing, technology, training, and audits to improve efficiency and reduce cla...

Britt Frank joins the MGMA Insights Podcast to discuss why we get stuck, how our brains create decision paralysis, and small steps to break free. She shares practical strategies to reduce burnout, overthinking, and mental roadblocks—especially relevant for medical practice leaders. Britt will be a keynote speaker at the MGMA Operations Conference in Las Vegas (March 2-4, 2025), where she will dive...

In this episode of the MGMA Women in Healthcare Podcast, host Adrienne Lloyd sits down with Tiffany Gibson, the founder of New Nurse Academy. Tiffany shares her journey from bedside nursing to nursing education and leadership, and discusses the importance of cultivating a "new nurse mindset" to navigate the evolving healthcare landscape. The conversation delves into the issues of burnout, emotiona...

Welcome to the MGMA Week in Review podcast, hosted by Daniel Williams, senior editor at MGMA, and Colleen Luckett, editor and writer at MGMA. In this episode, we cover the eventful Senate confirmation hearing for Robert F. Kennedy Jr., the increasing representation of women in medical schools, the advancements in generative AI and precision medicine, a heartwarming community support program at Cle...

Welcome to the MGMA Mindful Medicine Podcast! In this episode, host Daniel Williams is joined by Michelle Zellner , founder of Better Beings, health and happiness strategist, author, and corporate wellness trainer. Michelle shares her inspiring journey and provides invaluable insights on prioritizing self-care for healthcare professionals. Together, they discuss creating sustainable habits, recogn...

In this episode of the MGMA Insights Podcast , host Colleen Luckett is joined by Kelley Rice, MBA, FACMPE , practice administrator at Women’s Health Specialists, PLLC, in Tennessee . Kelley explores the challenges and opportunities in advancing equitable pregnancy care. She highlights systemic barriers that patients face and discusses practical strategies for healthcare leaders to bridge gaps in c...

Join Daniel Williams and Colleen Luckett, editors at MGMA, as they dive into the latest healthcare news and insights. From the impact of executive orders on global health to the imperative for streamlining revenue cycles, this episode covers a range of topics that are shaping the future of the industry. Key Highlights: President Trump's Executive Order on WHO Healthcare's 2025: Revenue Cycle Imper...

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams welcomes Frank Herrington, Senior Director of Sales at MGMA Best Price. MGMA BestPrice is an exclusive group purchasing organization (GPO) that provides MGMA members access to discounted pricing on essential medical, surgical, pharmaceutical, and business services. Frank shares how MGMA members of all sizes can benefit fr...

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams, senior editor at MGMA, and Colleen Luckett, editor and writer at MGMA, discuss the latest healthcare news and trends. They cover the Supreme Court's review of the Affordable Care Act's preventive services mandate, the rise of virtual nursing, and the growing use of AI in healthcare decision-making. Key Takeaways: The Suprem...

In this episode of the MGMA Business Solutions podcast, we welcome back Dr. Alex Ding, Associate VP for Physician Strategy and Medical Affairs at Humana. Dr. Ding dives into the findings of the MGMA-Humana AI Adoption Report, discussing how artificial intelligence is transforming healthcare by reducing clinician burnout, improving operational efficiency, and enhancing patient outcomes. Join us for...

In this episode of the Ask MGMA podcast, hosts Daniel Williams and Cristy Good discuss strategies for sizing a central billing office (CBO) to ensure efficient accounts receivable (AR) management and claims processing. Christy, an MGMA expert, shares key insights and best practices to help medical practices determine the right staffing, technology, and processes to optimize their CBO operations. K...

Welcome to the MGMA Week in Review podcast, where we dive into the latest news and insights impacting healthcare leaders. In this episode, we cover a powerful call to protect Medicaid, a guide on behavioral finance for physicians and dentists, the rise of no-show fees, states' moves to reform certificate of need laws, and the data dilemma costing health systems millions. Main Items and Resources:...

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Dr. Ruth Gotian, a leading expert in mentorship and the Chief Learning Officer at Weill Cornell Medicine. Dr. Gotian discusses the transformative impact of mentorship, the key elements of successful mentoring relationships, and how organizations can build thriving mentorship programs. Key Takeaways: The Benefits of M...

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes back Liz Mahan, the Director of Professional Development and Solutions at the Association for Advancing Physician and Provider Recruitment (AAPPR). Mahan dives deep into AAPPR's 2024 Benchmarking Report, exploring the key trends and challenges facing physician and provider recruitment in the coming years. From the ongoing...

In this episode of the MGMA Insights Podcast , host Daniel Williams speaks with Regina Rogoff, the retired CEO of People’s Community Clinic in Austin, Texas. With over 20 years of healthcare leadership and a prior career in legal aid, Regina has dedicated her professional life to serving underserved communities. The discussion highlights Regina’s transformative leadership at People’s Community Cli...

In this episode of the MGMA Insights podcast, Daniel Williams sits down with Dr. Anjali Rajpal, a leading cosmetic dentist and founder of Beverly Hills Dental Arts. Dr. Rajpal shares her journey into healthcare, her passion for art and mindfulness, and how she is redefining the patient experience through a holistic, patient-centered approach. Main Points: Dr. Rajpal's Path to Dentistry: Blending M...

In this final MGMA Week in Review episode of 2024, hosts Daniel Williams and Colleen Luckett discuss key healthcare stories, including strategic planning mistakes, the killing of a healthcare CEO, and the latest data on nurse compensation trends. As the year comes to a close, this episode provides valuable insights and perspectives to consider as the industry looks ahead. Topics and Links: Don't M...

Welcome to Mindful Medicine , where we explore the intersection of mindfulness, health, and transformative experiences. In this episode, Daniel Williams, Senior Editor at MGMA and host of the MGMA Insights Podcast , speaks with Dr. Mimi Zieman—an OB/GYN, adventurer, and author of the memoir Tap Dancing on Everest . Dr. Zieman’s story takes us from her beginnings in New York City to her pivotal rol...

Welcome to the MGMA Insights podcast! Join host Daniel Williams as he sits down with DeDe Kelley, Director of Talent Acquisition at Marsh McLennan Agency’s National HR Consulting Services. In this episode, they discuss the pressing hiring challenges healthcare organizations face in 2025, including leveraging AI, fostering workplace culture in remote settings, and addressing mental health and well-...

Welcome to the MGMA Week in Review podcast! Hosted by Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, MGMA writer and editor, this episode explores bipartisan efforts to reform pharmacy benefit managers, to the role of AI in clinical care, and key considerations for physicians debating a shift from independent practice, we bring you insights to help navigate the evolving healthcare la...

In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Veronica Villarreal, Chief Ambulatory Officer at DHR Health Clinics and author of the new book C-Suite Bound: How Self-Discovery Leads to Ultimate Success. Villarreal shares her inspiring journey to the C-suite, offering valuable insights and actionable advice for medical practice leaders aspiring to reach th...

In this episode of the MGMA Business Solutions Podcast , host Daniel Williams sits down with Dr. Michael Blackman, Chief Medical Officer at Greenway Health, to explore how advanced automation and evolving technologies are reshaping the healthcare landscape. Dr. Blackman provides insights into emerging tools like AI-powered documentation, the challenges of adoption, and the potential for healthcare...

This MGMA Week in Review podcast covers a range of important healthcare topics, including Advocate Health's achievements in value-based care, the impact of pharmacy chain closures, and strategies to reduce workplace violence in healthcare settings. Key Highlights: Advocate Health Saves $135.7 Million Through Value-Based Care Programs Source: Health Leaders article on Advocate Health's success in t...

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Claude Royster, Vice President and General Manager of Health and Wellness at Care Credit. They discuss how Care Credit can help medical practices and their patients navigate the complexities of healthcare financing, especially as annual deductibles and FSA resets approach. Royster shares insights on the imp...