The Communication Coach

Let's Talk About........With Nicky Perfect

For over a decade, Nicky Perfect BEM served as a Hostage and Crisis Negotiator, working with people and families in moments of extreme crisis. She went on to become Course Director for the UK’s National Negotiation Course and has trained negotiators and leaders across the world. Alongside her operational career, Nicky has studied psychology, relationships, human behaviour, personal development, and coaching. In this podcast, she brings those experiences together to show how the principles of hostage and crisis negotiation can transform everyday communication. Because communication is at the he...

Author

The Communication Coach

Category

Education

Latest episode

Jul 10, 2026

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Episodes

Episode 41 - Do you listen to be right? 21.11.2018

In this episode Nicky discusses how and why we listen to be right and the impact this has on our conversations. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools & training:  🌐 www.nickyperfect.com  🌐   www.thecommunicationcoach.co.u k

Episode 40 - 4 ways to overcome fear 14.11.2018

In this episode Nicky explains why we feel fear and 4 ways you can overcome your own fears and achieve what you want to achieve or overcome challenges you might be facing. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools & training:  🌐 www.nickyperfect.com  🌐   www.thecommunicationco...

Episode 39 - Words are sometimes not enough 08.11.2018

In this episode Nicky describes how sometimes words aren't enough and not actually needed by the other person. We often feel the need to speak and problem solve when actually all we need is to just be there. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools & training:  🌐 www.nick...

Episode 38 - A trip to the hairdresser and what I learnt 30.10.2018

In this track Nicky explains how a visit to a hairdressers is often more about a person spending sometime on themselves and being listened to than just a haircut Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools & training:  🌐 www.nickyperfect.com  🌐   www.thecommunicationcoach.co.u k

Episode 37 - We are what we believe we are 24.10.2018

In this episode Nicky discusses the phrase "we are what we believe we are" and how, she believes, this impacts on our words and behaviour. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools & training:  🌐 www.nickyperfect.com  🌐   www.thecommunicationcoach.co.u k

Episode 36 - The impact of social media on conversations 16.10.2018

In this episode Nicky discusses her belief on how social media impacts our conversations and 3 ways you can look at avoiding an argument when you disagree with someone or believe you are being attacked by another person's comments. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools &amp...

Episode 35 - Courageous Conversations 10.10.2018

In this episode Nicky discusses why it's difficult for us to have courageous conversation but how powerful they are when we do. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools & training:  🌐 www.nickyperfect.com  🌐   www.thecommunicationcoach.co.u k

Episode 34 - How to stop your emotions taking over your conversation 03.10.2018

Sometimes we know we shouldn't respond from an emotional point of view but how do we stop ourselves from doing this? In this episode Nicky shows you 3 ways of dealing with question. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools & training:  🌐 www.nickyperfect.com  🌐   www.the...

Episode 33 - What happens when we feel out of control 24.09.2018

In this episode Nicky discusses what happens when we feel we have no control and how this changes the way we communicate with others. Being out of control is often triggered by a fear we might have and we are looking for a way to protect ourselves. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore mor...

Episode 33 - What happens when we feel out of control 24.09.2018

In this episode, Nicky explains what happens when we feel out of control and ways you can manage other people's expectations. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools & training:  🌐 www.nickyperfect.com  🌐   www.thecommunicationcoach.co.u k

Episode 32 - Be a spectator to your thoughts 17.09.2018

In this episode Nicky discusses the phrase "be a spectator to your thoughts" and ho this can hep you understand what makes you communicate and behave in certain ways. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools & training:  🌐 www.nickyperfect.com  🌐   www.thecommunicat...

Episode 31 - What happens when we feel we are being judged? 09.09.2018

Sometimes when we feel we are being judged we will change the way we bah and how we communicate with other people. In this episode Nicky talks about what happens and how we can recognise when we are doing this ourselves. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools & training:  🌐...

Episode 30 - How we judge others is all about us 02.09.2018

In this episode Nicky discusses the reason why we judge people, how to recognise you are doing it and how it might impact the conversation you have with the other person or how you behave towards them. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools & training:  🌐 www.nickyperfect.co...

Episode 29 - Epic fail and what I learnt 06.08.2018

We can learn so much if we take conversations which didn't quite go as we planned. In this episode Nicky shares a story of a conversation she had last week where she allowed her emotions to get the better of her and what she learnt. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools &am...

Episode 28 - how to overcome challenges but asking yourself better questions 19.07.2018

Sometimes it is difficult to overcome challenges in life and we can get caught up in the emotion. Often we don't see a way round the problem and get "stuck". In this episode Nicky explains how asking the right questions can help you to move forward. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4...

Episode 27 - How action words work 02.07.2018

In this episode Nicky describes the difference between saying words and action words. She uses examples form her career as a Hostage & Crisis Negotiator and how this has reflected in her own and other people's lives. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools & training:...

Episode 26 - 3 important life lessons from my life as a Hostage & Crisis Negotiator 17.06.2018

In this track Nicky shares 3 of the most important life lessons she learnt as a Hostage & Crisis Negotiator & how you can use them in every day life. She explains how small words can make a big difference in a conversation, how saying the reassuring sentence is about you and not the other person & how active listening can make a big difference to someone else's life. Resources &am...

Episode 25 - 5 Reasons why being perfect isn't important 03.06.2018

In this episode Nicky gives you 5 reasons why being perfect isn't important. Sometime we procrastinate because we are worried about what will happen if we follow our dream or take on a new job or project and we wait for the perfect time or the perfect moment to take a leap into the unknown. Nicky helps you overcome any fears which might be holding you back. Resources & support (UK) Samari...

Episode 24 - How to overcome objections 21.05.2018

In this episode Nicky explains how you can overcome objections before the other person has actually voiced their opinion. This helps to break down barriers and build relationships without the other person realising what you are doing. It's like being a mind reader without any trickery. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELIN...

Episode 23 - How to use the gift of a pause 15.05.2018

In this episode Nicky explains how a pause or a silence can be used in conversations and how they can help you understand the other person. She also explains how your brain works and how slowing down and taking more time can reduce the emotion of a conversation and improve your relationships. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPEL...

Episode 22 - 5 ways to deal with limiting self talk. 07.05.2018

In this episode Nicky explains how you can deal with your negative self talk. Often the voice inside our head, sows the seed of doubt and prevents us from taking steps towards what we really want from life. Don't let your limiting beliefs stop you from achieving all you want. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under...

Episode 21 - How to use the power of influence in every day life part 3 26.04.2018

In this track Nicky follows on from episode 19 and 20 with the final two Laws of Influence, authority and scarcity. She shows you how you can use Robert Cialdini's Laws of Influence in every day life situations. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools & training:  🌐 www....

Episode 20 - How to use the power of influence in every day life part 2 19.04.2018

In this track Nicky talks about another 2 of Robert Cialdini's Laws of Influence; social proof and liking, and how these can be used in every day situations. Cialdini has written many articles on influence and Nicky uses these in both her coaching, parenting and her negotiation life. Once you know these laws it will help you to improve your relationships with other people in your life. Resour...

Episode 19- How to use the power of influence in every day life 05.04.2018

Robert Cialdini has written several books on the Law of Influence. In this weeks episode Nicky talks about three of these laws, reciprocity, consistency and commitment and how you can use them in your every day life. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools & training:  🌐 www....

Episode 18 - The power of the written word 22.03.2018

In this episode Nicky explains why the written word is so important and the impact it can have on your relationships and business. Words are incredibly powerful and will impact the other person whether you mean them to or not. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools & training...

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