The Communication Coach
Let's Talk About........With Nicky Perfect
For over a decade, Nicky Perfect BEM served as a Hostage and Crisis Negotiator, working with people and families in moments of extreme crisis. She went on to become Course Director for the UK’s National Negotiation Course and has trained negotiators and leaders across the world. Alongside her operational career, Nicky has studied psychology, relationships, human behaviour, personal development, and coaching. In this podcast, she brings those experiences together to show how the principles of hostage and crisis negotiation can transform everyday communication. Because communication is at the he...
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Author
The Communication Coach
Category
Podcast website
Latest episode
Nov 6, 2026
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Episodes
If Menopause Changed How You Communicate Would You Notice 06.11.2026 18:23
Menopause is talked about constantly, yet so many people still feel blindsided when it hits their real life. I’m sharing what didn’t get explained to me clearly enough: the kind of exhaustion that makes you wonder how you’ll get through the day, the joint pain you might mistake for something else, and the brain fog that can knock your confidence in minutes. I also unpack how these menopause and pe...
How To Calm Nerves And Communicate Clearly 30.10.2026 36:05
Your body isn’t “betraying” you when your heart races before a presentation. It’s doing its oldest job: trying to keep you safe. We sit down with communication and vocal coach Helen von Dadelsen to unpack why brilliant, high-performing people can still freeze on stage, go quiet in meetings, or avoid speaking up even when they have an important message to share. We dig into the fight flight freeze...
Putting Your Partner First Changes Everything 23.10.2026 43:31
Most couples don’t break up because of one huge betrayal. They break up because they stop being friends, stop noticing each other, and let parenting, work, and exhaustion push the relationship to the bottom of the list. We sit down with Dr. Harry Benson to unpack what actually changed his own marriage, and why a surprisingly small mental switch can create outsized results over time. We get specifi...
From Diplomat To Leadership Coach 16.10.2026 38:22
An earthquake hits, your team looks to you, and your nervous system screams, “Take control.” That moment reveals your leadership defaults fast. Former US diplomat Jen Brown joins us to share what 23 years in the Foreign Service taught her about crisis leadership, calm decision-making, and why the strongest leaders know when to step forward and when to step aside. We talk about the leadership trap...
What If The Hard Part Of Step Parenting Is You 09.10.2026 20:14
Step parenting can feel like walking into a story halfway through and being expected to know your lines. I talk candidly about what surprised me most when I became a step parent in my 40s, why good intentions are not enough, and how quickly everyday moments can trigger big emotions in a blended family. If you have ever felt like an outsider in your own home, or like you are competing with a bond t...
A Single Conversation Sparked A Trip That Changed How I Communicate 02.10.2026 19:45
A 14-hour bus ride, four hours along some very challenging roads and a village welcome filled with singing and dancing. It sounds like a travel story, but my trip to Tanzania became something much more. I came home thinking about communication, community, education and how much we can understand about another human being — even when we don't speak the same language. In this episode of Let&apo...
Why Conflict Happens And How To Talk Through It 25.09.2026 19:38
One small moment can light a fuse: a late sleep-in, a sharp comment, a meeting that goes sideways, a family gathering where you brace for tension. I’ve just come back from a life-shifting trip that left me feeling deeply grateful, and it also got me thinking about why we struggle so much with the conversations we know we need to have. The truth is that most conflict isn’t only about the topic, it’...
Transparent Communication Builds Credibility Before You Need It 18.09.2026 42:31
Trust is harder than ever to win, and easier than ever to lose. We sit down with Bradley Harris, a boutique strategic advisor with years in boardrooms and high-stakes environments, to break down what trust actually looks like in real communication, not theory. When media channels are fragmented and people are tired of excuses, we argue for a simple standard: tell the truth, be transparent, and tak...
You Cannot Control Others But You Can Control Your Response 11.09.2026 23:25
The news can make your chest feel heavy in seconds. One brutal headline, one angry debate, one more “nothing I do will matter” thought and suddenly you’re stuck in helplessness. We wanted to sit with that feeling and ask a simple, uncomfortable question: do we actually have choice when the world feels out of control? We start with climate change because it’s a perfect mirror for modern overwhelm....
What If The Problem Is The System Not The Child 04.09.2026 39:31
“You’re nice to us.” That’s what the kids said when Sally Michaels asked why they could learn in her setting but not in school, and it’s the line that frames everything we explore here. Sally runs Blue Squid, a non-school alternative provision supporting young people aged 9 to 16 who are struggling with school attendance, especially neurodivergent teenagers who feel crushed by rigid rules, sensory...
Mum, Dad, We Need To Talk 28.08.2026 27:03
The moment you realise you need to say “Mum, Dad, we need to talk” can hit like a wave. Not because you don’t love them, but because the topics are loaded: driving safety, memory changes, money worries, and the painful question of whether they can still live independently. I’m sharing a solo, honest walk-through of how I’ve handled these conversations in my own family and what I’ve learned from wo...
What Would A Good Handover Look Like 21.08.2026 34:35
Death admin is one of those tasks that feels “optional” right up until the day it becomes urgent. We sit down with Caro from Your Final Matters to talk about the reality facing the sandwich generation: juggling work, kids, and ageing parents while trying to avoid conversations about funerals, wills, powers of attorney, and what happens if someone loses capacity. Caro shares a practical, compassion...
From Anticipatory Grief To Sudden Loss And Healing Tools 14.08.2026 39:52
One phone call can split your life into a before and after and grief rarely stops at just one loss. I’m joined by Lisa Archer from Holistic Life Coaching, who shares her deeply personal story of receiving a brain cancer diagnosis for her dad while living thousands of miles away in the UK, then facing the jolt of sudden loss soon after. We talk candidly about the difference between anticipatory gri...
Under The Mask It Is Absolute Chaos 07.08.2026 35:02
You can spend decades thinking you are disorganised, too intense, too sensitive, or simply “not trying hard enough” and still look like you have it together. Then one ADHD assessment lands, and suddenly your whole timeline rearranges itself. I’m Nicky, and I’m joined by therapist Rachel Young for a candid, sometimes emotional conversation about being assessed for combined ADHD in midlife, and what...
What If Listening Is The Real Leash 31.07.2026 35:03
Your dog is not ignoring you, they are choosing what feels most meaningful in the moment. That one idea reshapes everything, from recall training to the way we speak to the people we love. We sit down with Sam (Sameaysam.com), a relationship-first dog professional who can walk dozens of dogs off leash, and we dig into what actually makes that possible when the forest is full of better distractions...
How To Respond When Someone Says They Want To Die 17.07.2026 15:14
Someone tells you, “I can’t do this anymore,” and suddenly every sentence you’ve ever known disappears. That freeze is normal, but it’s also the moment where a few simple words and a steady presence can change the direction of a life. We’re sharing what I’ve been teaching across the UK from my work in hostage and crisis negotiation, sparked by a question from GP practice managers after a young per...
Surviving Summer With A Teenager 10.07.2026 15:17
Your teenager used to want to do everything with you and now they would rather sleep, scroll, or stay in their room and somehow the summer holidays make that shift feel even louder. I talk honestly about the guilt, the internal questions, and the sheer exhaustion that can come with parenting teenagers when routines vanish and the push for independence ramps up. We look at the summer from both sid...
Parenting Teens Without Losing Yourself 03.07.2026 31:24
Teenagers can go from cuddles to closed doors so fast it feels personal, and that’s where many parent-teen conversations start to break down. We dig into what’s really happening during adolescent brain development, why emotions run hotter than logic, and why fitting in can suddenly matter more than our opinion. Along the way, I share the book that helped me make sense of it all, “Blame My Brain,”...
The World Cup, The In-Laws, And The Big Pause Button 26.06.2026 12:34
There are parts of this podcast where the sound dips a little, this is due to a poor signal whilst recording. Holidays put relationships under a microscope. The same people you adore can become the people you clash with fastest, especially when you’re together 24-7, routines disappear, and everyone brings different needs into the same space. From a real family break with partners, mums, in-laws, p...
What Changes When You Stop Hiding 19.06.2026 38:36
In this episode of Let's Talk About, I sit down with Tom Emery, founder of HEX Talent and Development, to explore authenticity, trust, emotional self-awareness, and the conversations many of us avoid. Tom shares his personal journey of growing up queer, hiding parts of himself from the world, and the impact that authenticity has on our confidence, relationships, and leadership. Together, we d...
How To Turn Teen Conflict Into Cooperation 12.06.2026 24:36
Your teenager didn’t wake up one morning and decide to become impossible. The shift can feel sudden, but there are real reasons behind the door-slamming, the sarcasm, the “that’s not fair”, and the long stretches of silence from their room. We bring a hostage and crisis negotiator’s lens to one of the most personal challenges there is: negotiating with teenagers while keeping your relationship int...
From Trauma To Tools For Healing 05.06.2026 49:11
Silence can feel polite, but it can also be lethal. We sit down with Heather Rose and talk about the subjects many families tiptoe around: bullying, suicide, miscarriage, and the messy reality of living with trauma while still needing to show up for the people you love. Heather shares her personal story with a rare mix of honesty and practicality, from being bullied as a teen to surviving a suicid...
Living Alongside Grief 29.05.2026 46:44
Grief is not one feeling, it is a total rewrite of your life, your body, and your relationships. We’re joined by Clare, someone who has lived through multiple devastating losses, including the sudden death of her mum from rare gallbladder cancer and the death of her seven-year-old daughter Annaliese after sepsis was not picked up in time. Clare speaks with honesty about shock, anger, brain fog tha...
How To Stay Calm In Difficult Conversations 22.05.2026 11:39
The fastest way to ruin a difficult conversation is to believe you can control the other person. We talk through what actually happens in the mind and body when stress hits, and why grief, loss, change, and fear can flip us from logical thinking into a reactive emotional state in seconds. Drawing on experience as a hostage and crisis negotiator, we share three practical lessons that show up everyw...
An Undercover Cop’s Breaking Point And The Road Back 15.05.2026 47:18
One morning can split your life in two. Todd joined me to tell the story he carried for years: finding his girlfriend Karen after she died by suicide on New Year’s Day, and the shock that followed him into everything that came next. What he shares is confronting at times, but it’s also deeply human and, for many listeners, reassuring in the most unexpected way: the feelings you’re struggling to na...
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