The Communication Coach

Let's Talk About........With Nicky Perfect

For over a decade, Nicky Perfect BEM served as a Hostage and Crisis Negotiator, working with people and families in moments of extreme crisis. She went on to become Course Director for the UK’s National Negotiation Course and has trained negotiators and leaders across the world. Alongside her operational career, Nicky has studied psychology, relationships, human behaviour, personal development, and coaching. In this podcast, she brings those experiences together to show how the principles of hostage and crisis negotiation can transform everyday communication. Because communication is at the he...

Author

The Communication Coach

Category

Education

Latest episode

Jul 10, 2026

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Episodes

Episode 92 - How to have difficult conversations at Christmas 15.12.2021

For many of us Christmas is a time to relax and have fun but for some of us it's a time we spend with people we don't really know or necessarily even get on with. It's also often a period filled with difficult conversations, emotion and breakup of many relationships. In this episode Nicky speaks to Janthea Brigden. Janthea owns a company called Nipperbout creating child friendly env...

Episode 91 - How to say what you really feel to your family 19.10.2021

In this episode Nicky looks at four areas to help you have those conversations you have been putting off. Emotions - why conversations with our families can often be driven by emotions and the impact of this. Consequences - what they are and why you should think about them before you have the conversation. Beliefs - both yours and the person who you are going to talk to and how they intertwine. Ho...

Episode 90 - How to ask for a payrise or promotion 11.10.2021

In this track Nicky looks at two common questions she is asked. She shares the 4 P's;Purpose - what outcome do you want from this conversation and why is it so important to you. Practice - what you are going to say and how you are going today it. Permission - give yourself permission to ask. Perspective - look at the world from the other person's point of view. How will they view your re...

Episode 89 - Values and beliefs 14.06.2021

Episode 89 - Values and beliefs by The Communication Coach Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools & training:  🌐 www.nickyperfect.com  🌐   www.thecommunicationcoach.co.u k

Episode 88- How to have difficult conversations 26.04.2021

Episode 88- How to have difficult conversations by The Communication Coach Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Explore more tools & training:  🌐 www.nickyperfect.com  🌐   www.thecommunicationcoach.co.u k

Episode 87 - Conversations from the coffee shop Jo Berry 25.03.2021

In this episode Nicky chats to Jo Berry. Jo's father, Sir Anthony Berry, was killed by an IRA bomb in 1984.In 2000 Jo met the man who had planted the bomb, Patrick Magee. This is her amazing story which touches on so many aspects of communication and being human. It's hard to describe this story so the best thing to do is listen as Jo tells it in her own words. Resources & support (U...

Episode 86- Why Communication Is So Important 05.03.2021

In this track Nicky explains why she believes communication is such an important skill and yet one of the core functions of every day that gets forgotten about. When we speak to each other it's generally from an unconscious place and we don't think about the words we are saying or how we are approaching the conversation. When we become more conscious in our communication we can leave peo...

Episode 85 - How to have difficult conversations and feel heard 22.02.2021

In this episode Nicky looks at 5 steps you can take when having difficult conversations and help you to be heard. The last year and this most recent lockdown has been a challenge for everyone and sometimes this affects our relationships and our ability to communicate with others. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under...

Episode 84 - How to become more confident in your conversations 15.02.2021

In this episode Nicky gives you five tips to help you become more confident in your conversations. Perhaps you struggle to be heard in meetings or at home, or do you struggle to get your message across in meetings. Actions for you to take:1. Practice2. Listen to what other people say and then reflect back what you have heard.3. Quietening your inner dialogue4. Being present5. Make it about the oth...

Episode 83 - How to negotiate with your kids 10.02.2021

In this episode Nicky looks at how we can negotiate with our kids especially in during lockdown. She gives 3 tips; remember our conversation comes from our own point of view, being present, listening. She also shares the plane Please Listen by Leo Buscaglia Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141  Ex...

Episode 82 - How to have conversations with your family during lockdown 02.02.2021

As we enter the second month of this current lockdown, relationships are beginning to breakdown as people struggle with home schooling and working from home. Families have forgotten to make quality and fun time for each other as this way of life becomes the new normal. In this episode Nicky gives us four tips on how to communicate with our families during lockdown. Resources & support (UK) Sam...

Episode 81 - Part 5 of my mini series on Self Refelection 18.01.2021

Part 5 of this mini course where Nicky gets you to reflect on how you communicate. Listening is at the heart of building relationships, being fully present with someone with no judgement or trying to problem solve is incredibly powerful when it comes to building relationships and gaining trust. Without trust relationships fail, without listening and spending time with someone it's hard to bui...

Episode 80 - Part 4 of my mini series on Self Refelection 06.01.2021

In this episode we look at the think, feel, do cognitive behaviour model and how this affects the way we behave and communicate with each other. Nicky shares some of her own stories in how this works for her and how reflection is the key to change. Sometimes we don't know what we don't know, understanding how we work as individuals helps us to be able to change and grow. Resources &...

Episode 79 - Part 3 of my mini series on Self Refelection 09.12.2020

In this episode Nicky looks at how fear drives us and causes emotional conversations rather than logical ones. She discusses how your inner critic is there to protect you and comes from the part of the primitive brain which causes fight, flight or freeze. Nicky also discusses how being control can have an affect on how we communicate with others and when control is taken from us it causes fear. Th...

Episode 78 - Part 2 of my mini series on Self Refelection 23.11.2020

This episode is part 2 from a 5 part mini series about self reflection and how to build relationships through communication. In this episode we loo at our own values and belief and what we believe to be true and how it drives our behaviour. Nicky gives you a challenge at the end of each session to help you become more reflective and consciously aware about how you communicate with other people. Re...

Episode 77 - Part 1 of a mini series Self Refelection 16.11.2020

This mini series is a 5 day course where Nicky helps you to become more self aware about how you behave and why. Today is all about self reflection and the challenge is to make your behaviour and communication more conscious. It is difficult to change if you are unaware of how you behave int he first place. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7...

Episode 76 - Conversations from the coffee shop - Jess 10.11.2020

Welcome to our conversations from the coffee shop where we meet and talk to people about their lives and their stories. In this episode we meet Jess who shares her story of how she lost her partner to heart disease at an incredibly early age, how she dealt with this by in her words "running away" and how she fell into an abusive relationship and eventually escaped. Jess shares with us th...

Episode 75 - How to help others by listening 12.10.2020

In this episode we look at one of the ways we listen to other people, the "problem solving" way. This means we focus on how we can solve the other persons problem rather than how they might be feeling, or what might be going on for them. We also discuss the poem Please Listen by Leo Buscaglia. Leo's poem shows the effect telling someone what to do can have on them. Resources & s...

Episode 74 - Conversations from the coffee shop - Susie 28.09.2020

In this track Nicky speaks to Susie. Susie is 16 and has struggled with her mental health. Susie tried to take her own life and was sectioned under the mental health act when she was 13 years old. Here she tells her story of her experience and how she is now paying it forward working with mental health organisations to help other people who might find themselves in a similar situation. A must list...

Episode 73 - Validation, what it is, how it works and how to use it 14.09.2020

In this episode Nicky explains how validating how someone is feeling helps to build relationships and creates trust. This can be in a new relationship or with a family member. Sometimes we are quick to give advice or solve the problem for the other person rather than listening to what they are saying and how are they are feeling. Recognising how a person might feel helps them to feel listened to a...

Episode 72 - A car crash, a negotiator and what the negotiator learnt. 12.08.2020

In this episode Nicky shares a recent car accident and how her emotional or limbic brain took over and how she managed to interrupt her thought patterns to gain control. She also shows how this can happen when we have arguments or react to something maybe one of our kids or partners have done and how this causes a breakdown in the relationship. Resources & support (UK) Samaritans: 116 123 (fre...

Episode 71 - What's really happening when you bitch and moan about people behind their back 29.07.2020

In this track Nicky shares why we talk about people behind their back, what drives us to this and what we can do to think about changing our behaviour. We've all done it been unkind about someone or moaned about them behind their back, we sometimes seem to thrive on belittling others but why? Sometimes the smallest change makes the biggest difference. Resources & support (UK) Samaritans:...

Episode 69 - How to set a good first impression 22.06.2020

In this track /nicky discusses how to make a great first impression and gives you four tips. She shares her stories from her negotiation world and being a step parent and makes this relatable to building any sort of relationship from a job interview, first date or becoming a step parent. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK...

Episode 68 - How being in a crisis changes how we listen 11.06.2020

In this episode Nicky shares a story where she has been working under stress and how this has impacted the way she listened to her team and also communicated with them. In this episode you will learn:How to become more self aware so you recognise what your behaviour is. What to do if you find yourself caught up in the moment. What to do next. Resources & support (UK) Samaritans: 116 123 (free,...

Episode 67 - Tips on dealing with lockdown challenges 21.05.2020

In this episode Nicky shares one of her negotiations with a young girl in a tree with a noose round her neck. She talks about the lessons she learnt, what worked and how she uses this experience in communicating with her teenage daughter. Nicky also share her experiences in lockdown and gives you some tips on how to communicate with family during this challenging time. Resources & support (UK)...

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