The Communication Coach

Let's Talk About........With Nicky Perfect

Education EN ↓ 118 episodes

For over a decade, Nicky Perfect BEM served as a Hostage and Crisis Negotiator, working with people and families in moments of extreme crisis. She went on to become Course Director for the UK’s National Negotiation Course and has trained negotiators and leaders across the world. Alongside her operational career, Nicky has studied psychology, relationships, human behaviour, personal development, and coaching. In this podcast, she brings those experiences together to show how the principles of hostage and crisis negotiation can transform everyday communication. Because communication is at the he...

Author

The Communication Coach

Episodes

Episode 17 - Why kindness & respect matter 15.03.2018 18:55

In this episode Nicky explains why being kind and respectful is important in conversations and how you can have opinions and debates but still show the other person respect even when you disagree with their opinion. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141 Explore more tools & training: 🌐 www.n...

Episode 16 - How to speak to your teenager so they will listen to you 08.03.2018 26:12

As our children grow and develop we sometimes find ourselves having different/difficult relationships with them. In this episode Nicky will show you why your child changes, how to deal with this yourself and how to improve your conversations with them. she gives you tips you can start implementing straight aways and help you recognise your own emotions and bias. Resources & support (UK) Samari...

Episode 15 - How to negotiate like a professional 28.02.2018 22:29

Episode 15 - How to negotiate like a professional by The Communication Coach Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141 Explore more tools & training: 🌐 www.nickyperfect.com 🌐 www.thecommunicationcoach.co.u k

Episode 14 - Repairing damaged relationships through honest conversations 21.02.2018 12:40

Many of us have relationships in our lives which follow the same pattern of conversation leaving us feeling hurt and confused. In this episode Nicky shows you how to use honest conversations to repair these relationships. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141 Explore more tools & training: 🌐...

Episode 13 - The Power of Words 18.02.2018 19:54

Words are powerful and have a big impact on other people. In this episode Nicky discusses her thoughts words, non verbal communication and tone. She details why having all three is an advantage and how to be more aware of the words you sue in emails and text messages to create a positive experience for the reader. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (fre...

Episode 12 - Parenting V Hostage & Crisis Negotiation- 09:02:2018, 10.33 09.02.2018 21:46

In this episode Nicky shares how she uses her negotiation skills in parenting and the similarities there are. She gives you 5 tips to use when having a conversation with your child and the child is pushing back on what you are saying. Useful tools for all you parents out there. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35...

Episode 12 - Hostage & Crisis Negotiation v Parenting 09.02.2018 21:46

Episode 12 - Hostage & Crisis Negotiation v Parenting by The Communication Coach Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141 Explore more tools & training: 🌐 www.nickyperfect.com 🌐 www.thecommunicationcoach.co.u k

Episode 11 - Dealing With Conflict In The Workplace - 04:02:2018, 19.36 04.02.2018 42:15

Conflict in the workplace can cause many of us frustration and feeling of not wanting to go to work. In this episode Nicky gives 8 tips on how to manage difficult conversation and deal with conflict. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141 Explore more tools & training: 🌐 www.nickyperfect.com...

Episode 10 - 4 Tips To Help You Achieve Your Goals 24.01.2018 30:56

In this episode I explain how to use communication to help you achieve your goals and the 4 most common challenges people face. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141 Explore more tools & training: 🌐 www.nickyperfect.com 🌐 www.thecommunicationcoach.co.u k

Episode 9 - Facing Challenges Over The Festive Period 21.12.2017 15:45

In this episode, Nicky talks about how easy it is to become overwhelmed during the festive period and talks you through techniques to deal with challenging situations. Nicky cover dealing with emotions, turning negatives into positives and how important words can be. Merry Christmas! Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (un...

Episode 8- Communication In Leadership - 10:12:2017, 15.08 10.12.2017 26:55

In this episode, Nicky will teach you how to be a better communicator especially if you are a leader. Effective communication is the key to all successful relationships and Nicky will cover 5 crucial points to improve your skills. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141 Explore more tools & trai...

Episode 7 - How To Control Your Emotions In Communication - 26:11:2017, 18.41 26.11.2017 28:51

In this episode Nicky describes how to control your emotions when you are talking to others. She explains the psychology behind what drives our emotions and then provides you with 5 useful tips to improve the way you interact with others. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141 Explore more tools &a...

Episode 6 - How To Make A Great First Impression 19.11.2017 23:37

In this episode, I will show you how to make a great first impression through the use of a five step process. We will also discuss how to improve your confidence and skills for success. You will find this episode useful if you a preparing for a job interview or are looking for tips to improve your relationships, promotion opportunities and leadership style. Enjoy! Resources & support (UK) Sama...

Episode 5 - Judging Others 16.11.2017 26:04

How do your values and beliefs, bias and frame of reference affect your communication style. Learn how to recognise this in yourself and improve your ability to communicate in all types of situations through adapting your communication style. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141 Explore more tool...

Episode 4 - Connections 12.11.2017 11:38

This episode is a quick chat version covering the importance of human connections, trusting others and understanding yourself. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141 Explore more tools & training: 🌐 www.nickyperfect.com 🌐 www.thecommunicationcoach.co.u k

Episode 3 - How To Listen 06.11.2017 22:27

Episode 3 from Nicky Perfect, The Communication Coach explains how listening works. Nicky will help you to understand how most people listen and how this can affect your ability to communicate in a range of different circumstances and relationships. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141 Explore mo...

Episode 2 - Emotional Conversations 05.11.2017 25:15

Episode 2 - Emotional Conversations - in this episode you will learn to understand how your emotions affect your behaviour and your communication. Learn how to become more self aware and improve your relationships. Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141 Explore more tools & training: 🌐 www.ni...

Episode 1 - What's This All About 05.11.2017 6:36

Episode 1 is an introduction to me, The Communication Coach. I've spent the last 10 years as a hostage and crisis negotiator working globally to influence peoples behaviour and save lives. Using all the skills I've learnt over the years, I will be helping you to improve your relationships, understand your motivators and improve your life. Resources & support (UK) Samaritans: 116 123...