HFS PODCASTS

On this HFS Videocast, one of the authors Elena Christopher - Chief Research Officer at HFS talks about the HFS Horizons Report - The Best Service Providers for Retail Banks, 2023 which was released recently. This report assesses how well service providers are helping their retail banking clients embrace innovation and realize value across three distinct horizons: Horizon 1 is digital: Ability to...

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Phani Sridhar, Senior Vice President - Strategy & Insights at iOPEX Technologies. Phil and Phani cover a range of topics, including: The personal and professional journey of Phani Sridhar What does iOPEX Technology do as a company? The Six Principles of The Autonomous Enterprise - How does a company like iOPEX he...

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Krishna Sudheendra, CEO at UST. With more than 25+ years leading high-growth organizations, Krishna Sudheendra is responsible for growing the business at scale and creating shareholder value. He is a recognized leader in the technology and services industry. He leads agile organizations with speed and leverages excep...

On this HFS Videocast, two of the authors Reetika Fleming, Executive Research Leader and Sam Duncan, Practice Leader at HFS talk about the HFS Horizons Report​ - Process Intelligence Products, 2023 which was released recently. This report evaluates leading process mining and task mining vendors’ capabilities. Organizations have found themselves battling decades of technical and process debt, and i...

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Cliff Justice, Partner, Innovation & Enterprise Solutions at KPMG on how can we move forward fast with our innovation thinking. Cliff is a leading authority on global service delivery model design and sourcing, with more than 25 years of experience in operations, technology, outsourcing, offshoring a...

Raveesh Dewan thinks 2023 is a year in which anyone who has an idea for a better business application should quit being paranoid, stop worrying about lack of resources, and start turning their ideas into reality with low-code solutions. Raveesh is President and CEO at Joget, a Q3 2022 HFS Hot Vendor. The firm incorporates the core development features found in the growing low-code development tool...

In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks with Ramesh Kumar, CEO at Zakipoint Health about how health plans and TPAs are addressing compliance with CMS’s price transparency rules and the potential impact on consumers over time. Beginning in July 2022, three phases of US health plan price transparency regulations will become effective, extend...

In this Hot Vendor Fireside Chat, we connected with Workfellow’s Co-Founder and CEO Kustaa Kivelä to discuss his firm’s approach to process intelligence. That included how Workfellow is helping clients tackle the implementation challenges facing many new process intelligence users through their approach to data collection – which is why we named them as HFS Hot Vendor in Q4 2022. The HFS OneOffice...

On this HFS Videocast, two of the authors Saurabh Gupta, President, Research and Advisory Services, and Reetika Fleming, Executive Research Leader at HFS talk about the HFS Horizons Report - Sourcing and Procurement Service Providers, 2022 which was released recently. This report is a snapshot of leading procurement service providers' sourcing and procurement services capabilities. HFS believes th...

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Ron Shamah, Chief Executive Officer, and Jesse Murray, SVP, Employee Experience at Rightpoint. Ron is a people-first leader and digital native with an accomplished consulting, agency, and client-side background. At Rightpoint, Ron is a trusted business partner who advises clients on growth and go-to-market strategies...

In this edition of Unfiltered Stories, Saurabh Gupta, President of Research & Advisory Services at HFS connects with Bharath Yadla, Vice President Strategic Initiatives, Office of CEO at Workato, and Shivani Agarwal, Vice President - AI and Intelligent Automation at Xerox to discuss how automation and AI make managed services and business services sexy. Saurabh, Bharath, and Shivani cover a ra...

This edition of Unfiltered Stories is a “power of operations” spotlight in which Elena Christopher, Chief Research Officer at HFS Research discusses with Jasmeet Narang, Chief Transformation Officer and Head of Operations at Santander UK, and Rohan de Souza Global Account Partner for Santander at Genpact how Santander UK, the largest bank in Europe, with the help of its partner Genpact is driving...

On this HFS Videocast, two of the authors Phil Fersht, CEO and Chief Analyst, and Saurabh Gupta, President, Research and Advisory Services at HFS talk about the HFS Horizons Report - Automation Service Providers, 2022 which was released recently. This inaugural HFS Horizons report for automation services examines the capabilities of 18 service providers and management consultancies and paints the...

On this HFS Videocast, one of the authors Reetika Fleming, Executive Research Leader at HFS talks about the HFS Horizons Report - Strategic Finance, 2022 which was released recently. This report is a snapshot of the financial planning and analysis services capabilities of leading F&A service providers, including F&A business process outsourcing (BPO) service providers and global advisory f...

In this edition of Unfiltered Stories, Saurabh Gupta, President of Research & Advisory Services at HFS connects with Olivier Gomez, Co-Founder & CEO at IAC.ai - Intelligent Automation, and Alex Teteris, Director, Global IT & Center Technology at IWG plc to discuss about driving real business outcome by leveraging automation. Saurabh, Olivier, and Alex cover a range of topics, including...

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Anand Sahay, Global CEO at Xebia about the digital business journey and global expansion of Xebia. Phil and Anand cover a range of topics, including: The tech skills shortage. What is the role of gig work in IT? The emerging needs for cyber skills, data skills, etc. also, the impact of attrition in the large IT servi...

In this HFS OneOffice Awards Videocast edition, Mike Finn, Practice Leader, Employee Experience and Sustainability at HFS Research speaks with HFS OneOffice Awards Diversity category finalist Kaushik Sarawgi, Managing Director (APAC/EMEA) at RRD GoCreative. Mike and Kaushik Pradip cover a range of topics, including: RRD’s innovative social impact outsourcing partnership with Business 2 Rural which...

On this HFS Videocast, Rohan Kulkarni, Practice Leader - Healthcare and Life Sciences at HFS discuss the HFS Horizons Report - Healthcare Payer Service Providers, 2022 which was released recently. This report assesses healthcare payer service providers using our “Why, What, How, and So What” methodology and we also assessed and rated the service capabilities of 21 Healthcare payer service provider...

On this special Fireside Chat, HFS CEO Phil Fersht talks with Nigel Vaz, Chief Executive Officer at Publicis Sapient about his personal and digital business journey. In addition to serving as CEO, Nigel is a consulting leader and the author of the Wall Street Journal bestselling book titled “Digital Business Transformation.” Phil and Nigel cover a range of topics, including: Tell us more about you...

HFS revealed its first HFS Horizons Report on Cloud Native Services. And also took a look at the Horizons Reports methodology and timeline, and cover other frequently asked questions. In addition, we also looked at the 2023 HFS research agenda. Hosting this webinar was Phil Fersht, HFS CEO and Chief Analyst. Phil was joined by President Saurabh Gupta, Chief Research Officer Elena Christopher, and...

HFS is introducing Horizons Reports. To find out more, Mark Reed-Edwards, Chief Marketing Officer sat down with Elena Christopher, HFS Chief Research Officer. They explore the following: Why HFS is phasing out Top 10s What exactly a Horizons report is How the Horizons assessment methodology works The timeline and related research process for a Horizons report Finally, Elena shares part of a comple...

On this special Fireside Chat, HFS CEO Phil Fersht talks with Brendan Kiely, CEO & Co-Founder at ThinScale Technology Ltd about the CX provider’s growth opportunities and downturn. Phil and Brendan cover a range of topics, including: Where are the growth opportunities for CX providers right now? And what are some of the challenges they’re facing? The transition from Great Resignation to the sq...

In this edition of Unfiltered Stories, Sam Duncan, Practice Leader at HFS Research connects with Saket Sinha, Senior Client Partner at IBM Consulting, Hirander Misra, Chairman & CEO at GMEX Group, and Michael Kessler, CEO & Founder at Tokenise. During the session, they covered a range of topics including: Why we have seen a growing interest in tokenization. How tokenization could impact fi...

In this edition of Unfiltered Stories, HFS’ Reetika Fleming chats with Amaresh Tripathy, Analytics Leader at Genpact, and Heymen Jansen, ex-ABB and process mining pioneer. HFS just undertook a study in partnership with Genpact surveying over 400 enterprise leaders on their adoption of process intelligence. We’re excited to share insights from the study and engage with industry practitioners in thi...

HFS Research and Genpact collaborated on a unique study to learn about care management opportunities and explore the commercial viability of social determinants of health. The study included 100 US health plan CXOs and 250 CXOs are US-based self-insured employers. In this videocast, we discuss: Care management insights from the study pose an opportunity for both health plans and self-insured emplo...