HFS PODCASTS

Join Achyuta Ghosh and Mohit Bhatia for a candid conversation on what it takes to build a strategic GCC from an early stage, at a time when the old playbook no longer applies. They discuss why the answer is not to jump straight into AI, why fixing the basics still matters, how Rolls-Royce is thinking about data, talent, and enterprise outcomes, and what India means as a home market for a company k...

In this episode of HFS Unfiltered Stories, Saurabh Gupta, President of HFS Research, sits down with Shveta Arora, SVP & Global Head of Consulting at Cognizant, for a candid conversation about one of the most contested questions in enterprise tech right now: what does AI actually do to consulting? The consensus fear is that AI hollows out consulting. Shveta makes the opposite case, there will b...

In this episode of HFS Unfiltered Stories, Ashwin Venkatesan, Executive Research Leader at HFS Research, sat down with Pandiya Kumar Rajamony, Executive Vice President at LTM, to discuss one of the hottest topics in enterprise tech today: how AI is fundamentally rewiring infrastructure services. Following HFS Research's Horizons report on next-generation infrastructure services, where LTM was...

In this episode of Unfiltered Stories, Saurabh Gupta sits down with Rory Fidler, CIO at Menzies Aviation, and Sorabh Singhal from Wipro to talk about a challenge every enterprise is facing right now, modernization that never seems to end. This videocast is divided into three episodes. Watch all three to hear the complete conversation and explore the key insights on AI and legacy modernization. Epi...

Join Achyuta Ghosh and Arvind Vaishnav for a conversation on how a healthcare GCC creates real impact for patients and clinicians, and what it takes for a center to move from running functions to shaping enterprise outcomes. They discuss how the Philips Innovation Campus is building AI-led solutions that cut MRI scan times in half, the talent shifts behind end-to-end value creation, and how partne...

Join Achyuta Ghosh and Aparna Rao for a practical conversation on how AI is changing the actual work inside GCCs, and what that means for roles, skills, and leadership. They discuss how the GCC model is moving from processing tasks to making decisions, why AI cannot fix weak fundamentals, and what leaders need to do right now to stay relevant. What you'll hear: Why work in GCCs is no longer or...

Join Achyuta Ghosh and Arindam Mukhopadhyay for a candid conversation on how leadership in Global Capability Centers must change. They talk about how the GCC model is moving past the old scale game and the "landlord" style of leadership, as AI reshapes how work gets done, how value is delivered, and what GCC leaders need to focus on next. What you'll hear: Why the biggest threat to t...

In this episode of Unfiltered Stories, HFS Research President Saurabh Gupta sits down with Eric Piscini, CEO of Hashgraph, to explore the real intersection of AI and blockchain and why trust is becoming the defining challenge for both. While AI is rapidly reshaping enterprise workflows, one question continues to surface. Can we trust it? This conversation dives into how distributed ledger technolo...

HFS Executive Research Leader David Cushman learns how Agentic Tech market leader EMA is going further in productizing agentic work, delivering hard ROI, and building trust in regulated industries. Key point discussed: The importance of redefining what work looks like, why change management is key, and the importance of understanding both business needs and processes, to deliver ROI with AI. Learn...

In this episode, HFS Research’s Dana Daher is joined by Genpact’s Ajay Vasal to unpack insights from a new study of over 500 enterprise leaders on what it really takes to scale agentic AI. While most organizations believe the technology is ready, very few are prepared to let AI act autonomously. The conversation explores why this is not a technology challenge, but an operating model shift that req...

HFS Research selected OrbitShift as a Hot Tech for its ability to turn fragmented market signals into structured opportunity shaping and pipeline execution through full-stack agentic orchestration. In this videocast, HFS Executive Research Leader David Cushman sits down with OrbitShift co-founder and CEO Saurabh Mishra to unpack what that really means in practice. Together, they explore how sales...

Healthcare is undergoing a serious transition away from hardware-centric systems toward software-defined and physical AI-enabled healthcare environments. Healthcare is also moving toward a paradigm that is proactive, personalized, and ambient, leveraging intelligent technologies to improve patient care, operational efficiency, and clinical outcomes. The conversation explores how technologies such...

iOPEX CRO Dharmesh Mistry and HFS Executive Research Leader David Cushman discuss how iOPEX applies domain expertise and outcome-based pricing to deliver agentic services in the enterprise. Key points discussed: Dive deeper into iOPEX’s impact in the first-ever HFS Agentic Services Horizons report. How are they combining deep domain and process expertise with gain-share commercial approaches to mo...

What happens when services are no longer delivered through people alone, but through platforms, software, and AI working together? In this Fireside Chat, Phil Fersht speaks with Jo Debecker, President and CEO at Akkodis, on how the company is shifting from a traditional staffing-led model to outcome-driven digital engineering. With engineering becoming increasingly digital, Akkodis is combining de...

Join Saurabh Gupta and Rita Scroggin in a compelling discussion about the transformative power of diversity in corporate leadership. Discover how Firstboard.io is leading the charge to place more women in boardrooms, challenging traditional norms, and fostering innovation and inclusivity in governance. What you'll hear: This episode delves into the mission of Firstboard.io, the challenges of d...

AI is both exposing and accelerating the fight against tech debt, but it’s not a silver bullet. In this episode of HFS Unfiltered Stories, Saurabh Gupta, President at HFS Research, speaks with Amardeep Setty, Director - Global IS - Customer Experience, at Nissan Motor Corporation, and Pinak Kiran Vedalankar, Group VP Technology & International Head of Engineering at Publicis Sapient, about wha...

Cognizant Chief AI Officer Babak Hodjat - Head of the firm’s AI lab in San Francisco, tackles the realities of scaling agentic AI across the enterprise, with HFS Executive Research Leader David Cushman. Key points discussed include: Where multi-agent systems break first - and what that means for the state of progress in agentic AI. How an agent OS - a standardized layer for governance, orchestrati...

In the latest episode of Unfiltered Stories, Sam Duncan, Practice Leader at HFS, sat down with Paul Brody, Former Global Blockchain Leader at EY, and Clare Adelgren, Global Blockchain Leader at EY, to discuss the findings of the latest HFS Enterprise Blockchain Services Horizon. They concluded that enterprise blockchain is very much alive, but it's become all the right kinds of boring. Key dis...

Is AI truly transforming insurance, or is it just the latest industry buzzword? In this episode of HFS Unfiltered, Saurabh Gupta, President at HFS Research, sat down with Prashant Hinge, Chief Information & Transformation Officer at MSIG USA, and Ian Maher, Research Fellow & Senior Advisor at HFS Research, to explore what it really takes to move AI from hype to measurable business value. F...

Everyone wants to be AI-first. But no one wants to fund it. In this HFS Unfiltered Stories conversation, Saurabh Gupta, President at HFS Research, sits down with Kailash Attal, Chief Solutions Officer at UST, to tackle one of the toughest questions facing enterprises today: How do you fund AI when budgets are tight, and legacy costs are high? With CFO scrutiny increasing and capital discipline at...

Everyone understands why AI matters. The value is clear. The technology is evolving at breakneck speed. But here’s the real question: how do you actually make it work at scale? In this episode of HFS Unfiltered Stories, Saurabh Gupta, President at HFS Research, sat down with Thiru Venkatachalam, VP & Senior Partner, Enterprise AI Transformation Leader at IBM Consulting, to tackle the biggest i...

In this HFS and Genpact CX Videocast, Melissa Fersht and Genpact’s Global Head of CX, Sachin Pai, explore how agentic AI is reshaping customer experience. CX is moving beyond chatbots and self-service to a future where AI doesn’t just assist customers, it acts on their behalf. They examine the shift from handle-time metrics to P&L impact, the growing capability of AI in emotionally sensitive i...

In this HFS Research videocast with Mindsprint, Ashish Chaturvedi speaks with Rohit Sharma and Unnikrishnan Sasikumar on how supply chains are moving from visibility to intelligence amid disruption—shifting from AI pilots to outcome-led transformation (working capital, margin, customer experience). They explore what’s driving demand today including real-time planning, control towers, supplier coll...

In this HFS interview, Genpact’s Yasir Andrabi and Macdonald Okolie discuss why AI has so far fallen short of expectations in insurance—and what needs to change. The conversation explores how agentic AI, data-driven underwriting, dynamic risk prioritization, and the Genpact Insurance Policy Suite are helping insurers move beyond basic workflow automation to fundamentally rethink underwriting judgm...

A short, no-nonsense breakdown of the key decisions, risks, and realities shaping mid‑market SAP transformation. Mid-market companies need straight answers to navigate cloud timing, S/4HANA moves, and budget-friendly SAP modernization. Success comes from clear requirements, trusted partners, and early risk mitigation, supported by transparent execution tools. Ultimately, overcoming the fear of fai...