HFS PODCASTS

Moderator: Tom Reuner, Executive Research Leader, HFS Panelists: Angela Johnson, Partner - Head of Capital Formation, Fifth Wall Armen R. Kherlopian, Ph. D., Chief Science and Innovation Officer, Covenant Venture Capital Rajesh Rajappan, Senior Vice President - Global Markets, Hitachi Vantara Nitin Rakesh, CEO & MD, Mphasis Ted Shelton, Expert Partner, Bain & Company Session Description: H...

Moderator: Phil Fersht, CEO and Chief Analyst, HFS Panelists: Liz Evans, Principal - Transformation: Global Business Services, PwC Tony Filippone, Chief Procurement Officer, AXIS Capital Tony Menezes, Managing Partner - Service Line Leader, IBM Corporation Ian Thompson, VP, Business Services Operations, S&P Global Jennifer Wang, EBS Global Strategy & Design Lead, Johnson & Johnson Cons...

Moderator: David Cushman, Executive Research Leader, HFS Panelists: Katy Bolan, Sustainability Lead, Google Adrienne Bowles, Head of Operations, Sourcemap Kelly Fisher, Head of Corporate Sustainability, HSBC Bank USA Susan Kenniston, VP and Global Head of Sustainability, Wipro Mike Sakalas, VP, Enterprise Sales, Pure Storage Nandini Tare, Associate Practice Leader, HFS Session Description: The cli...

Mihir Shukla, CEO and Co-Founder at Automation Anywhere talks with Phil Fersht, CEO and Chief Analyst of HFS Research, at the HFS Horizons Summit-NYC on May 17, 2023.

Moderator: Melissa O’Brien, Executive Research Leader, HFS Panelists: Fiona Blades, President and Chief Experience Officer, MESH Experience Maureen Doyle-Spare, General Manager BFSI, UST Margaret Molloy, Global Chief Marketing Officer, Siegel+Gale Mike Small, President - North America, Akkodis Session Description: We have learned that “X takes all” when it comes to competitive differentiation, whe...

Tony Filippone, Chief Procurement Officer at AXIS Capital talks with Phil Fersht, CEO and Chief Analyst of HFS Research, at the HFS Horizons Summit-NYC on May 16, 2023.

Yusuf Tayob, Group CEO at Accenture Operations talks with Phil Fersht, CEO and Chief Analyst of HFS Research, at the HFS Horizons Summit-NYC on May 16, 2023.

Moderator: Ralph Aboujaoude Diaz, Practice Leader, HFS Panelists: Mariesa Coughanour, Head of NA Delivery, Automation Advisory & Mindshare, Cognizant A. J. Hanna, SVP, Transformation and Automation, Coronis Health Maxim Ioffe, Global Intelligent Automation Leader, WESCO Distribution Subbiah Mahalingam, Sr Director, Data Engineering, Automation & Analytics Technology & Global Services,...

Moderator: Joel Martin, Executive Research Leader, HFS Panelists: Jo Debecker, Global Head, Wipro FullStride Cloud, Wipro Stephen Dunn, Head of Innovation and FinTech, Sumitomo Mitsui Banking Corporation Cyrus Khajvandi, Co-Founder & CEO, Humata.ai Sibu Kutty, Worldwide Tech Leader, GTM Programs, Amazon Web Services (AWS) Vikrant Karnik, Global Business Leader of Cloud and Technology Services,...

Speakers: Oliver Pfeil, CEO, Capgemini Business Services Saurabh Gupta, President, Research and Advisory Services, HFS Session Description: Process excellence must move beyond siloed functions by combining process, technology, people, and process ownership governance to create value. Overall, a successful transformation strategy starts with reviewing the operating model, delivery model, and proces...

Moderator: Reetika Fleming, Executive Research Leader, HFS Panelists: Kevin Campbell, Chief Executive Officer, Syniti Aishwarya Gupta, General Manager – AI Strategy & Solutions Practice Head, Wipro Bets Lillo, Executive in Residence, Texas Christian University Amresh Mathur, SVP- Head of Customer Acquisition, Citizens Abhishek Mittal, VP, Data Analytics and Opex, Wolters Kluwer Session Descrip...

Moderator: Phil Fersht, CEO and Chief Analyst, HFS Panelists: Suzanne Dann, Chief Executive Officer – Americas, Wipro Chetan Dube, Founder and CEO, Amelia Tony Filippone, Chief Procurement Officer, AXIS Capital CP Gurnani, CEO & MD, Tech Mahindra Sander van 't Noordende, Chief Executive Officer, Randstad Manish Sharma, Chief Operating Officer, Accenture Riju Vashisht, Chief Growth Officer,...

On this HFS Videocast, one of the authors— David Cushman, Executive Research Leader at HFS—talks about the HFS Horizons Report - Metaverse Services Providers, 2023, which was released recently. This inaugural HFS Horizons report for metaverse services examines the capabilities of 18 service providers and management consultancies to paint the supplier landscape across the three HFS Horizons. You ca...

On this HFS Videocast, one of the authors— Ashish Chaturvedi, Practice Leader at HFS—talks about the HFS Horizons Report - Supply Chain Services, 2023, which was released recently. This report assesses how well service providers are helping their supply chain clients embrace innovation and realize value. You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-sup...

If you think hybrid working is all new, Working Solutions have a 27-year history in multi-channel contact center outsourcing that will prove you wrong. The Q2 2022 Hot Vendor has lessons for all of us as we tackle the Great Freakout – in which managers come to terms with a new hybrid working reality. How do you build a culture that sustains? How do you keep things personal when you’re miles apart?...

Nothing dictates real secular change to enterprise operations more than financial pressures. We are rapidly arriving at a third major trigger that will lead to the evolution of many autonomous enterprises where leaders have no choice but to drag their operations out of the dark ages. Trigger 1: 1995—The internet drives globalization. The advent of the internet at the turn of the millennium drove t...

Nearly 90% of finance executives agree that driving growth for the enterprise is the raison d’être for the modern finance function beyond cost reduction and compliance. Yet, our research reveals that only 12% of finance organizations have realized their ambitions around cost, control, business outcomes, and influence. This session unpacks what finance superheroes are doing differently and what it...

There are no excuses left for enterprise leaders to figure out how to run their organizations as autonomously as possible. The Autonomous Enterprise is ultimately about machines making decisions where we previously had humans and removing humans from loops that don’t need humans anymore. Expect a hype-free and cutting-edge discussion that will answer these questions: Are we rapidly arriving at a t...

Ravi Kumar S, CEO of Cognizant, talks with Phil Fersht, CEO and Chief Analyst of HFS Research, at the HFS Horizons Summit-London on March 23, 2023.

The Great Resignation may be in the rear-view mirror, but in an economic downturn, EX has never been more critical to an enterprise’s success. Leveraging talent through empowerment, purpose, and greater alignment in a hybrid world can make the difference between growth, stagnation, and failure in a world on fire. We’ll hear from leaders on the front line of driving improved EX speak on these topic...

We’ll break down the global sustainability context across organizations and ecosystems—outlining the aligned and collaborative approach organizations must take. We will help bring clarity to individuals, teams, and whole businesses, about their roles and opportunities. Our goal is to be part of the critical mass that moves first and changes the systems that have created and continue to worsen an a...

This edition of Unfiltered Stories is an “evolution of automation” spotlight in which Tom Reuner, Executive Research Leader at HFS, is joined by Bill Lobig, Vice President, IBM Automation Product Management, and Matt Lyteson, Vice President, CIO Hybrid Cloud platforms, IBM CIO organization. The three discuss lessons learned from operationalizing the journey toward cloud transformation through inno...

On this HFS Videocast, one of the authors—Nandini Tare, Associate Practice Leader at HFS—talks about the HFS Horizons Report - Digital Engineering Service Providers, 2023, which was released recently. This report assesses the value 25 service providers convey to their clients for digital engineering services. You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizon...

The great hurry up and the great reluctance to spend… every enterprise leader has been scratching their heads trying to suit both masters. Executives see urgency – and ultimately value - in automating the most complex processes. But they see cost in the time that its likely to take. CTO and Co-Founder Ansari Ismail believe Botminds is the answer. Watch this HFS Hot Vendor Fireside videocast to lea...

HFS CEO Phil Fersht is in discussion with the industry legend that is Genpact CEO Tiger Tyagarajan along with Katie Stein, Genpact’s Chief Strategy Officer. The business services industry is in the middle of a major pivot from delivering effort-based processes to performance-driven business value, where the value lies in the quality of data and business impact, as opposed to counting butts on seat...