HFS PODCASTS

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Cliff Justice, Partner, U.S. Leader, Enterprise Innovation at KPMG about where AI is heading at this moment and why. Read the associated blog, “Cliff riffs on GenAI’s Edison moment…” here . 

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Rajesh Subramaniam, MD and CEO, ResultsCX about the potential disruption and hype around GenAI and its impact on the IT and BPO industries and most particularly on CX services. Phil and Rajesh cover a range of topics, including: Highlighting his current role at ResultsCX as well as bringing awareness regar...

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Mohit Joshi, Managing Director and CEO Designate at Tech Mahindra about his personal and digital business journey. With over two decades of experience in enterprise technology software and consulting, Mohit has worked with the largest corporations in the world in driving digital transformation and building...

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Ravi Kumar, CEO at Cognizant, as they discuss the state of the industry and the role of artificial intelligence, particularly GenAI, and its impact on the industry.

In this edition of Unfiltered Stories, Saurabh Gupta, President, Research and Advisory Services at HFS Research connects with Indira Gillingham, VP Partner Alliances at Salesforce, and Jason Kelley, GM at IBM Consulting Strategic Partners to understand how IBM and Salesforce are collaborating to create completely new sources of value for enterprises. Read the associated POV, "Salesforce and I...

This edition of Unfiltered Stories is an “evolution of ServiceNow” spotlight in which Tom Reuner, Executive Research Leader at HFS, connects with Richard Stubbs, Director, ServiceNow Global Practice Lead at DXC Technology. They discuss the evolution of the ServiceNow ecosystem and lessons learned from delivering experience-led outcomes through innovative platform approaches. Tom and Richard cover...

Join us in this special Fireside Chat with Phil Fersht, HFS CEO and Chief Analyst, and Julie Sweet, Accenture Chair and CEO, as they delve into the transformative impact of gen AI on the business landscape. Their conversation provides a unique perspective on the future of enterprise tech services and the pivotal role of GenAI in shaping it. Read the associated blog, “Entering a decade of Total Ent...

On this special Fireside Chat podcast, HFS CEO and Chief Analyst, Phil Fersht, caught up with Paul Daugherty, Chief Technology & Innovation Officer at Accenture, on the potential impacts of GenAI on enterprises and the workforce; Paul has been a bastion of AI for well over a decade. Read the associated blog, “GenAI isn’t just eating software, it’s dining on the future of work” here: https://ww...

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Samir Dhir, CEO & MD at Sonata Software about his personal and digital business journey. As a business leader and technologist, Samir has a proven track record for scaling and leading large businesses and expanding into new industries and markets. He is a client-focused leader who has built and manag...

On this HFS Videocast, author Ashish Chaturvedi - Practice Leader at HFS talks about the HFS Horizons Report - Services for the Platform Economy, 2023 which was released recently. This report assesses how well service providers are helping their platform clients efficiently run their operations, expand their business, and realize value. This report also evaluated the capabilities of seven provider...

On this HFS Videocast, one of the authors Divya Iyer – Practice Leader at HFS talks about the HFS Horizons Report - Cards and Payments Service Providers, 2023 which was released recently. This report assessed 14 service providers across their value propositions (the why), execution and innovation capabilities (the what), go-to-market strategy (the how), and market impact criteria (the so what). Th...

On this special Fireside Chat, HFS CEO Phil Fersht is in conversation with Roger Lvin, President and Board Member at Hitachi Vantara about his personal and digital business journey. President and Board Member Roger leads the Digital Services Business and oversees Hitachi Vantara’s global portfolio. He’s based in the US and just hit two years at the company. Phil and Roger cover a range of topics,...

Commercial banking is a critical revenue generator for financial institutions. However, as we found in a recent study conducted by HFS Research in partnership with Infosys, the lion’s share of digital investment has often gone to the retail banking line of business, leaving commercial customers hungry for innovation. In this edition of HFS Unfiltered, we caught up with Chinmay Patel, the CIO for C...

In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks with Sanjay Subramanian, SVP & Business Unit Head - Healthcare Payer, and Srinivas Shankar, Global Head of Life Sciences and Chief Commercial Officer at Cognizant Americas. Cognizant’s capabilities that powered wins with Boehringer Ingelheim and Horizon Healthcare of NJ reflect their ability to s...

In this edition of Unfiltered Stories, Don Ryan, Chief Strategy Officer at HFS Research discusses with Rex Ahlstrom, CTO & Executive VP- Innovation & Growth at Syniti, and Allan Coulter, Distinguished Engineer & Global CTO - SAP Services at IBM the business case and requirements for effective data management. Our research shows Perception isn’t reality when it comes to data. Rex Ahlstr...

On this HFS Videocast, one of the authors— Rohan Kulkarni, Practice Leader - Healthcare and Life Sciences—talks at HFS about the HFS Horizons Report - Employee Benefits Administrators, 2023, which was released recently. This report examines benefits administrators’ role in managing benefits for employers. We assessed and rated the service capabilities of 25 benefits administrators across dimension...

In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks with Nani Iyer, Head of Growth and Strategy, at Wipro Healthcare. Wipro was named as an enterprise innovator in the latest HFS Horizons: Healthcare payer-provider services study. Their strategy aligned with addressing the challenges of healthcare costs and the experience of care. HFS Horizon evaluate...

Prashanth Kuppur set out to build an engine that can think like an architect, write code like a developer, test like a QA, build like an engineer, and maintain like a DevOps, that’s how the idea of Apto.ai was born. Find out why he and managing director Bjorn Schwarz are convinced that the way they have applied machine learning to their platform gives them an edge over competitors and leaves them...

In a recent study conducted by HFS Research in partnership with Infosys, we explored the “tale of two cities” market where there is an array of macroeconomic challenges with very real impacts such as the recent bank failures. But there is also incredible innovation with the potential to drive vast change and improvement. HFS caught up with Rajesh Wadhwa, Global Head of TTS Core Trade and Loan Serv...

On this HFS Videocast, one of the authors— Tom Reuner, Executive Research Leader at HFS—talks about the HFS Horizons Report -ServiceNow Services, 2023, which was released recently. This study focuses on facilitating large-scale transformation and innovation, not just software implementation and IT-centric use cases. Key aspects are transformational outcomes, industry-specific solutions, and innova...

In this edition of Unfiltered Stories, Saurabh Gupta, President, Research & Advisory Services at HFS Research is in conversation with Andie Henrich, Distribution Sector BPO Leader, and Neeraj Manik, Vice President and Senior Partner at IBM about how can enterprises balance the macroeconomic “slowdown” with the “big hurry” to innovate. Saurabh, Andie, and Neerja cover a range of topics, includi...

Join HFS, KPMG, and Independent Health, to learn how healthcare organizations are adopting SaaS platforms to deliver the triple aim of healthcare. In this HFS Unfiltered Stories, we’ll look at how the role of software is impacting the goals of reducing costs, improving health outcomes, and bettering the patient’s experience. In this edition, we have: Joel Martin, Executive Research Leader. HFS Res...

Two things to know about the company featured in our latest Unfiltered Stories: The name may be unfamiliar, but the company shouldn’t be. Foundever is big in the metaverse – with enviable experience guiding and protecting customers in its digital depths. In this HFS videocast, Executive Research Leader David Cushman gets to deep dive with Foundever’s VP Business Development, and Project Leader for...

On this HFS Videocast, two of the authors Joel Martin, Executive Research Leader, and Kumar Nikhil Bhaskar, Senior Analyst at HFS talk about the HFS Horizons Report​ - Choosing the best provider for data modernization services, 2023 which was released recently. This report for data modernization services examines the capabilities of 23 service providers and management consultants to capture a supp...

Moderator: Joel Martin, Executive Research Leader, HFS Panelists: Samir Dhir, CEO & MD, Sonata Software Phil Fersht, CEO and Chief Analyst, HFS