HFS PODCASTS

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Yusuf Tayob, Group Chief Executive– Operations at Accenture about the growing interest in generative AI in enterprise-level use cases. They also discussed the current state of data and AI in enterprises, the importance of data modernization, and the need for continuous transformation to align with the broa...

In this edition, HFS’ Elena Christopher discusses how to make a real impact with generative AI in financial services while balancing security and ethics concerns. GenAI’s meteoric rise has captivated consumers and businesses alike with its quick-win benefits and still largely untapped potential. But can it be safely used for value and potential differentiation in financial services? In this editio...

HFS Research’s Rohan Kulkarni and Smart Data Solutions CEO Shashi Yadaki debate balancing the ubiquity of AI, be it ML, NLM, or GenAI and its incredible potential to improve the triple aim of care (reducing costs, enhancing experiences, and improving health outcomes) with data privacy, security, and ethical algorithms requires a new level of maturity and sophistication. In this conversation modera...

Join Ron Walker, US leader for managed services at KPMG, and Don Ryan, Research Fellow at HFS, as they explore how companies are operationalizing the use of managed services for strategic advantage. They also share their experiences with enterprises, outlining high-value focus areas and strategies for accelerating time to benefit. Learn how to effectively leverage the capabilities of service provi...

EY was named as a Market Leader in the latest HFS Horizons: Life Sciences Service Providers study, 2023. EY blurs the lines between its capabilities of advisory and technology platforms with the demand side needs across the value chain by attracting industry talent, investing in technical capabilities, and cultivating a strategic partner ecosystem to address the triple aim of care, sustainably. HF...

At HFS we’re calling 2023 the year of digital dichotomy. On one hand, there is an imminent “slowdown” given myriad macroeconomic headwinds and other factors, and on the other, there is a “big hurry” to innovate and find new sources of value to grow and differentiate. In financial services, the lion’s share of digital investment has gone to retail banking business lines, with a heavy emphasis on cu...

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Sandeep Dadlani - Executive VP, Chief Digital & Technology Officer at UnitedHealth Group about the flavor of the year which is GenAI and how it’s changing and impacting the healthcare industry. Read the associated blog, “Be pragmatic, excited, and responsible: how to get GenAI done” here: https://www.h...

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Nigel Vaz, CEO at Publicis Sapient about his excitement for GenAI and how GenAI has evolved from predictive to creative, and how this shift could impact business efficiencies and product development. Phil and Nigel cover a range of topics, including: AI's Potential and Risks in Business. Continuous L...

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Sanjay Govil, Founder and Chairman at Infinite Computer Solutions about his personal and digital business journey. Sanjay Govil is a prominent business leader and global entrepreneur with a track record of founding and building successful businesses. In 2001, Mr. Govil founded Infinite Computer Solutions,...

Many enterprises are grappling with changing customer expectations, and need to transform fast to meet them.  So, in this edition of Unfiltered Stories, Melissa O'Brien, Executive Research Leader at HFS Research caught up with two Capgemini thought leaders Juliet Fehr, Head of CX Transformation, Intelligent Customer Operations at Capgemini, and Sara Elmsly, Contact Centre Go to Market Lead, Di...

On this HFS Videocast, two of the authors Hridika Biswas, Senior Analyst, and David Cushman, Executive Research Leader at HFS Research talk about the HFS Horizons Report​ - Intelligent Document Processing Products, 2023 ​which was released recently. This HFS Horizons Report examines how intelligent document processing (IDP) technology vendors help clients embrace IDP products to drive process tran...

In this edition of Unfiltered Stories, HFS Chief Strategy Officer Don Ryan is in conversation with Abhishek Shankar, President - Communications, Media and Entertainment at Tech Mahindra Americas to discuss the importance of simplification in the telecom industry. Abhishek’s current role at Tech Mahindra involves leading the business to simplify the digital transformation journey, as well as direct...

On this HFS Videocast, two of the authors Ashish Chaturvedi, Practice Leader, and Krupa KS, Senior Analyst at HFS Research talk about the HFS Horizons Report​ - Retail and CPG ​Service Providers, 2023 ​which just got released. This HFS Horizons Report assesses how well service providers are helping their Retail and CPG clients embrace innovation and realize value. ​ Horizon 1: Providers can drive...

In this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks to Alexander Rinke, Co-Founder and Co-CEO at Celonis about all things GenAI and diving into the impact of GenAI on the world of process intelligence. Read the associated report, "Connect GenAI with your data better through process intelligence" ⁠ here ⁠.

In this HFS Videocast, Ashish Chaturvedi, Practice Leader at HFS Research is in conversation with Sunil Chauhan, SVP and Global Head New SAAS, and Raja Roy, Head – Digital Transformation, two senior supply Chain Leaders at Tech Mahindra. The discussion covers the following topics: Why must enterprises move from traditional and linear supply chains to networked and autonomous ones - Tech Mahindra’s...

In this HFS Videocast, HFS' Reetika Fleming has a candid conversation with Xceedence CEO Arun Balakrishnan on the market dynamics in P&C insurance, how to reframe target operating model considerations in light of GenAI and technology advancements, and the changing nature of service providers to support the journey.

Generative AI (GenAI) has exploded. HFS Research is on a mission to identify what’s fluff versus what’s driving real value for enterprises. In this edition of HFS Unfiltered, we discuss how Apex Fintech Solutions worked with Genpact’s riskCanvas and Amazon Bedrock to rapidly develop and put into production GenAI capabilities in perhaps an unlikely place – financial services. And not just in financ...

Sustainability ambitions, targets, and guidelines are turning into the hard facts of business life - a reality the subject of our latest Hot Vendor fireside is increasingly happy about. GLYNT has been designated an HFS OneEcosystem Hot Vendor because it succinctly helps solve the data preparation problem that companies across all industries still face regarding their ability to act on sustainabili...

In this HFS Videocast, Melissa O’Brien, Executive Research Leader at HFS Research is in conversation with Jagdish Ghanshani, Travel & Hospitality Lead, North America, and Nick Shay, Travel and Hospitality, Lead International at Publicis Sapient. Publicis Sapient was named as a Market Leader in HFS Horizons: Travel, Hospitality, and Logistics Services study. The firm’s strategy aligns well with...

On this HFS Videocast, one of the authors Rohan Kulkarni, Practice Leader - Healthcare and Life Sciences at HFS shares some insights and key takeaways from the HFS Horizons Report - Life Science Service Providers, 2023 which was released recently with Elena Christopher, Chief Research Officer at HFS Research. In the HFS Horizons: Life Science Service Providers, 2023 study, we evaluated 29 service...

HFS, in collaboration with Genpact , conducted a comprehensive survey of over 600 business and tech leaders at CPG and retail firms worldwide, unraveling the strategies employed to navigate macro and industry-specific trends. In this videocast featuring Tarun Chopra, SVP and Segment Leader for Consumer Goods at Genpact, and Tracey Schaefer, CIO of Conagra Brands, react to survey results and share...

This edition of Unfiltered Stories is a “Navigating the cloud-native maze” spotlight in which Tom Reuner, Executive Research Leader at HFS, connects with Sorabh Singhal, Director, VP & Global Head, Digital Transformation Services, Wipro FullStride Cloud. They discuss why two-thirds of transformations fail and what organizations can do to be more successful. Tom and Sorabh cover a range of topi...

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Nitin Rakesh, CEO at Mphasis about the flavor of the year which is GenAI (AI in general), and get his real and deep thoughts on whether we should be enthusiastic or scared about it. Learn more about Mphasis here . Read the associated POV, “GenAI is a long-term play, not an instant gratification project”...

In this edition of Unfiltered Stories, Saurabh Gupta, President, Research and Advisory Services at HFS Research connects with Ricardo Davila, Sales and Cloud Leader at Microsoft, Jason Kelley, GM, Strategic Partners, and Chris McGuire, GM, Microsoft Partnership at IBM Consulting to understand how IBM and Microsoft are collaborating to create completely new sources of value for enterprises. Read th...

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht connects with Exponential View’s Founder Azeem Azhar to know how enthusiastic he is about the AI focus at the moment and where AI is heading, and why. Read the associated blog, “Azeem Azhar: Will bad processes kill your GenAI revolution?” here .