HFS PODCASTS

The gig economy and workforce are becoming integral parts of the CX delivery ecosystem, while technology demands a balanced approach between humans and machine/ technology to deliver CX services. HFS Executive Research Leader Melissa O'Brien in conversation with Bharath Vasudevan, Chief Capability Officer at Tech Mahindra Business Process Services. You will learn: How are the Gig economy and w...

In edition of Unfiltered Stories, Melissa O'Brien, Executive Research Leader at HFS Research is in conversation with Xabier Zabala, COO at HBX Group and Jitender Mohan, EVP & Business Unit Head – Travel & Hospitality at WNS about the challenges and future of the travel and hospitality industry. Key discussion point includes: The impact of changing customer expectations, particularly th...

The technology enablement for healthcare providers. HFS Executive Research Leader Rohan Kulkarni discusses the findings of our recently released study, the HFS Horizon Healthcare Provider Service Provider 2024, with Vaibhav Srivastava, President, Healthcare, Insurance, Life Sciences & Government Sector SBUs at Innova Solutions. You will learn: Financial pressures take center stage for health s...

In this edition of Unfiltered Stories, Saurabh Gupta, President Research and Advisory Services at HFS, connects with Ragu Rajaram, Global Cloud Consulting Leader, EY, and Tom Reuner, Executive Research Leader & Head of EMEA at HFS. They discuss how enterprises can move the needle for their transformation journeys. Read the associated Market Vision Paper titled “Only a third of enterprises are...

Many argue you can’t scale the use of GenAI in the enterprise if you haven’t cracked the challenge of Responsible AI. David Cushman spoke to a range of enterprise leaders attending a recent HFS round table in London to hear how they are tackling this. In this edition we had the opportunity to hear from Lawrence Ampofo, Strategy & Transformation Lead at _VOIS (Vodafone Intelligent Solutions). Y...

Many argue you can’t scale the use of GenAI in the enterprise if you haven’t cracked the challenge of Responsible AI. David Cushman spoke to a range of enterprise leaders attending a recent HFS round table in London to hear how they are tackling this. In this edition we had the opportunity to hear from Dr. Christina Yan Zhang, CEO of The Metaverse Institute. You will learn: Why ESG measures must b...

Taking responsible AI seriously could be the difference between your GenAI projects getting stuck in POCs and pilots and reaching enterprise scale. HFS Executive Research Leader David Cushman interviews newly appointed Accenture Chief Responsible AI Officer Arnab Chakraborty on why CEO Julie Sweet mandated his role - how enterprises can get smart with responsible AI, and why a CRAIO may be the nex...

Many argue you can't scale the use of GenAI in the enterprise if you haven't cracked the challenge of Responsible AI. David Cushman spoke to a range of enterprise leaders attending a recent HFS round table in London to hear how they are tackling this. In this edition we had the opportunity to hear from Stefano Brown, Group Technology and Data Risk Director at Legal & General. You will...

In this episode of "Unfiltered Stories," Ashish Chaturvedi, Practice Leader at HFS Research, speaks with Sanjay Reddy, Senior Vice President and Global Head of Retail and CPG at Sutherland. They discuss the current state of the retail industry, highlighting the concept of "digital dichotomy" where consumer expectations are rising while input costs soar. Sanjay shares how Suther...

In this edition of Unfiltered Stories, Tom Reuner, Executive Research Leader and Head of EMEA at HFS, connects with Piyush Saxena, SVP - Cloud Business & Offering Management at HCLTech, and Addy Dubhashi, Global Partner Practice Lead Financial Services at AWS, to discuss how industries adopt the cloud for their specialized needs, with an emphasis on financial services. You will learn: How how...

HFS CEO and Chief Analyst Phil Fersht speaks with Raj Mamodia, CEO of Brillio. Raj shares his remarkable journey from engineering to the helm of Brillio, unveiling the secrets behind their differentiation strategy rooted in culture, capability, and credibility. Discover Raj's astute observations on the ever-evolving tech services marketplace and the growing trend of AI adoption. Uncover the la...

In this edition of Unfiltered Stories, Sam Duncan, Practice Leader at HFS Research is in conversation with Tami Boswell, Director, Consumer Markets Operations at Aflac and Anshu Biswas, VP, Global Head of Life and Benefits Insurance at Sutherland to discuss about the current state of customer experience (CX) in the insurance industry and the efforts being made to improve it. Some of the key takeaw...

China is called the world's factory. On one hand, China's supply chain services market supports a wide range of industries with great potential to generate value. On the other, there are complex and stringent trade and customs regulations. Hear the discussion about core tenets Neo Tangent uses to be successful in this evolving market, shared at the HFS 2024 Spring Summit. Speakers: Saurabh...

In this edition HFS Executive Research Leader David Cushman challenges Wipro’s global AI head and SVP, Brijesh Singh, on the true costs of using generative AI (GenAI). You will learn: What is the impact and costs of GenAI that is different from more traditional forms of AI? And how can understanding the full TCO inspire enterprises to focus on creating value rather than simply cutting costs or boo...

In this edition of Unfiltered Stories, Saurabh Gupta, President, Research and Advisory Services at HFS Research sat down with Matt Candy, Global Managing Partner for Generative AI at IBM Consulting, during IBM Think 2024 in Boston, MA. Together, they explore how enterprises can orchestrate value through trustworthy AI to help their employees in their daily work – taking the friction out of what th...

In this edition, Saurabh Gupta, President, Research and Advisory Services at HFS Research and Manish Goyal, VP & Senior Partner, Global AI & Analytics Leader at IBM Consulting discusses about GenAI, the current focus on productivity and the imperative to beyond, use case implementations related to GenAI, holistic approach to GenAI implementation, Public or private LLMs and the concerns rel...

Join Elena Christopher, Chief Strategy Officer at HFS Research, Joe McNamara, Director of Solutions Marketing at AML RightSource and John Byrne, EVP, Chairman of Advisory Board at AML RightSource for an in-depth exploration of the joint market impact report, “Driving the Evolution of Financial Crime Compliance: The People and Tech Imperative.” In this pre-recorded podcast, they share insights on t...

Join us in this special Fireside Chat with Phil Fersht, HFS CEO and Chief Analyst, and Jan Gupta, President, Akkodis as they delve into the discussion of the creation and purpose of Akkodis and the impact of AI on their businesses and the engineering sector. The discussion revolved around the following topics: Akkodis: A Tech Consulting Bridge Smart Industry Future and AI's Role AI's Impac...

60% of payers and providers admit they don’t understand the needs of their consumers, yet are making investment decisions on addressing consumer needs. So as they look to GenAI to help, only 20% of healthcare enterprises have a vision, indicating they have a lot of work to be done to leverage GenAI. Listen to the conversation between Rohan Kulkarni, Executive Research Leader at HFS Research, and S...

HFS Research published our HFS Horizon for Life Science Service Providers report, where we evaluated 29 service providers across four dimensions: the Why, What, How, and So What, and then categorized them into three horizons. The study unearthed three key insights. Listen to the conversation between Rohan Kulkarni, Executive Research Leader at HFS Research, and Tarun Mathur, CTO at Indegene, as th...

In this edition of Unfiltered Stories, Tom Reuner, Executive Research Leader and Head of EMEA at HFS, connects with Aneesh Nathani, Head of GenAI Solutions at Cybage Software, to discuss how GenAI is impacting the software development lifecycle and Quality Assurance. Read the associated HORIZONS REPORT - HFS Horizons: Assuring the Generative Enterprise™, 2024: https://www.hfsresearch.com/research/...

On this episode of Unfiltered Stories, Nandini Tare, Associate Practice Leader at HFS Research connects with Martha Amram, CEO, Glynt. AI to get her insights into the impact of the SEC sustainability regulations that was passed in the first week of March.

In this latest episode of HFS Unfiltered, Hridika Biswas, Senior Analyst at HFS Research is in conversation with Adam Bujak, CEO and co-founder of KYP.ai. The potential for process intelligence to impact broad based operational performance is vast. The need of the hour is a solution that can meet the scale and speed at which enterprises operate and the associated use cases that go enterprise-wide,...

In this edition of Unfiltered Stories, Saurabh Gupta, President Research and Advisory Services at HFS, connects with Varun Bijlani, Global Managing Partner – Hybrid Cloud Services, IBM Consulting, and Tom Reuner, Executive Research Leader & Head of EMEA at HFS. They discuss why tangible business value from cloud transformation remains elusive. Read the associated Market Vision Paper titled “Ta...

In this edition, HFS' David Cushman and Ascendion's Dr Paul Roehrig dive into how generative AI is transforming how Ascendion works, and what it can deliver to its clients. Ascendion was named as a Market Leader in the industry first HFS Horizons: Generative Enterprise Services study, 2023. Ascendion is on a mission to transform itself into a Generative Enterprise itself. It is both large...