Grow, Scale, Master

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan show how falling back in love with your business opens up opportunities. They discuss why people fall out of love, knowing when opportunity is actually a distraction, setting your vision, and committing to it. They continue with what's essential, what excites and what motivates. Josh relates his insights around why not to rebuild,...

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan ask, "How are you going to win?" They illuminate the power of winning by design, creating customer experiences, deciding what to add or subtract, handling the moments that matter, and reducing customer friction. They show why simplicity scales and illustrate why brand = customer experience = pricing power. Josh shares the...

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at planning for performance. They explain planning cycles, knowing what you want, strengths to leverage and develop, and intent that drives organisational clarity and technical competence. They examine what drives average sale price, volume and fee. Kon reflects on the idea of the gap between where you are and where you...

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on the power of brand. They look at what a brand is and why customers will pay more for it, positioning your brand with service experiences, and why they need to be mapped.   They discuss brands with pricing power, and the evolution of agent sub-brands like Compass and Place. Josh describes the valuable experience of buil...

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about why creativity in business matters. They comment on how creativity unlocks performance and why brick walls exist, why you should encourage disharmony when setting strategy and how that results in a united force. They discuss the power of 'yet' and 'how', and working on the right problem. Josh illustrates the newspa...

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan look at smartening up broken systems. They illustrate what a broken system is, how to test your systems and find better ways to do it, and why you should do annual checks with past clients and categorise market appraisals by problem type. They talk about meetings and managing risk by setting meeting rhythms. Josh describes his '...

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the future of property management. They talk about essential training for property managers, PM as a highly predictable business, the serious power of routine, building customer relationships behind the door, the squeaky wheel vs. loyal customers and the PM / BDM/PMGS relationship model. They continue with the power of auto...

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at learning to surf the waves. They illustrate available supply vs. current demand, marketing vs. relationships for chasing buyers, creating supply for existing demand, and explaining market conditions to clients. They discuss sales results and price reductions, comparing and contrasting dual offers and what was origi...

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan examine building brand uplift stories. They explain good brand knowledge as a tool, pitch points and numbers, and put it all together artfully and humbly to tell the story of your brand. Josh shares the common enemy vs. the role model approach, Kon reflects on the simplicity of watching masters at work, they examine their vie...

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on succession, entries and exits. They look at the pathway to partnership, a clear valuation methodology, slow buy-ins and sell-downs, growing shareholder value and share prices. They share about giving people the feeling of success, the tools to get there, and financial education along the way. Josh describes the effect...

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about understanding business basics. They comment on the flywheel for generating leads, providing customer feedback, knowing what to do to win, and gaining clarity around how to sell. They discuss identifying and doing more of what works. Josh illustrates thinking differently about little things that make a big differenc...

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon getting to clarity. They look at defining structure, knowing your big and little rocks, how to get it all done, using the power of No to avoid commitment creep, and monitoring and managing your energy. They talk about getting clarity around what you want to do and building the capacity to do it. Josh describes how pe...

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the importance of driving performance. They talk about becoming someone others want to be led by, teaching through micro-systems, why measurement matters for better coaching, and how to have powerful one-on-ones. They continue with Kon's skill of connecting people to vision, goals and dreams for powerful emotional energy. J...

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at adversity and how it can be the greatest teacher. They define the things that create adverse situations, the power of having or being a mentor, creativity and challenges, and having a go-to when things don't go your way. They discuss developing resilience and a powerful mindset. Josh shares his experience with the...

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan discuss shaping your emerging teams. Kon explains how to grow great co-agents and operational team members, Josh looks at the role of systems and meeting rhythms, and they note attributes of high performers inside teams. Josh shares how Julie at the dry cleaner plays a psychologist's role in his life. Kon reflects on fish and...

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on getting off the plateau. They look at why plateaus happen, why peaks are so exhilarating, developing eternal hunger, finding that one thing to pursue, and why having a business plan matters. They share strengths to develop and leverage so you can shift pricing, fee and volume. Josh describes one-off versus forever serv...

This Grow, Scale, Master episode features Kon Stathopoulos and Josh Phegan discussing business excellence in a disruptive age. They examine Tom Peters' philosophy of excellence in every email and phone call, defining what you do for the customer and defining your service edge. They discuss focus vs. awareness and where they see the future of services. Josh describes the highs and lows and the art...

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at the definition of, Who are you? They discuss defining yourself vs. being defined by others, how what you do when you're not doing real estate makes you better, and finding your drivers and what motivates you and what matters. Josh examines the evolution of advanced identity design and talks about creativity as the...

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan discuss social media expertise. They comment on presenting content in a world of entertainment, why property-based content is the best, getting content strategy right, sharing and collaboration, short and long formats, and training to present to camera. They discuss planning and building your brand, and engaging with your aud...

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon the business of getting better. They look at hitting peaks and plateaus in life and business, learning to forecast for both, and using the plateaus for growth, as we learn more from losing than from winning. They talk about getting great mentors, how practice makes perfect, the story of the wolf you feed, and falling...

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore calendar execution. They talk about planning in blocks and rhythms, getting the best investment for your time, maintaining the perspective of thinking as a business, and scheduling Holidays. They continue with revenue vs. activity periods, taking the long-term view and considering your work type. Josh relates customer ascen...

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan examine business discipline. They define what's core and what's extra, examine areas of control and simplify the routine, and focus on doing the work that sets you free.   They discuss the quality of time in planning and execution, and setting metrics that motivate. Josh shares insights on providing an intentional experien...

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about value creation. Josh explains the Jobs To Be Done formula, which looks at biases held by your customers, competitors' customers and non-consumers that influence their choices, plus finding that perfect market fit and doing more before, during and after the transaction. They talk about knowing your top 100 customers...

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on hunger and what really drives us. They look at how life stages, challenges and events affect people, how that's relatable to business and market cycles, and to developing that hunger that makes everything happen. They share the importance of knowing what drives us, excites us and makes us come alive, and also how to co...

This Grow, Scale, Master episode features Kon Stathopoulos and Josh Phegan talking about big growth drivers. They look at checking your vitals, recruiting for great people, systems based on what works, market size and aspirations, and setting your average fee. They discuss how volume is connected to DOM, opens are your throughput limiter, and ambition is necessary. Josh describes pay based on time...