Good Morning BSS World

Probably it is not a big surprise for you if I say that one of the strongest businesses in Ukraine is IT. Ukraine is famous of providing various IT services to the clients from all over the World. This was a fact before the war with Russia and it is still a fact now. A good friend of mine – Konstantin Vasyuk is leading IT Ukraine Association - the membership organization for IT companies who are b...

Good morning, good afternoon, good evening my listeners! Here it comes! The very first episode of Good Morning BSS World podcast in 2023 and already from the very beginning IT IS VERY INTERESTING TALK. When 2022 was still not over, I have invited Peter Ryan from Ryan Strategic Advisory and Matt Kendall from Cognitive Copy, to have a deeper analysis of the 2022 Offshoring BPO Confidence Index, thos...

Good Morning, Good Evening listeners of Good Morning BSS World podcast. Today I have for you a podcast from the series of “Who are THEY?”, in which I do talk with CEOs about their businesses. Usually this podcast is run in Polish, but this time we go in English. Special guest of today’s show is Henri Viswat – the CEO of Randstad Poland. I had a pleasure to talk to Henri and find out more about the...

There has never been such a conversation on the Good Morning BSS World podcast before! Some time ago I had a conversation with Sandra Bichl from Career Angels. Our conversation concerned the support for people who look actively to change their jobs. The topic was seemingly simple and immediately reminded me of the recruitment process or typical coaching, and here on the start I received informatio...

Did you ever think what is the meaning of work? Well, so far I thought I do have a full understanding of what the work mean to me, but when I talked to Ted and Brian from 5th Talent my approach to meaning from work, meaning at work and finally meaningful work has changed. I met both gentlemen during CX Outsourcers event in Las Vegas in the mod of September 2022. Both had a great presentation over...

Employees – the most important part of every business. Without them nothing can be done in any business. Even if you are a self employed person you are the employee of your business and you need to take care of yourself. With larger organizations taking care of teams becomes a bigger challenge. This challenge was and still is even bigger due to this what happened in the World during pandemic of Co...

Hello, hello listeners of Good Morning BSS World podcast. I can imagine there are moments when you are wondering what the future will be like. You also probably think what will be the skills of the future, which we as people will need to have to move forward in our business lives. In the mid of September 2022 I had a great pleasure to have the discussion about the future skills with Nadia Pace. Th...

What if I told you there is an online event where people look for a new job? What if I told you this event is organized already for the 27th time? What if I told you that there are over 140 employers open for new candidates? What if I told you … OK. Let’s stop in here. The truth is, that there is such event and its name is ACCA Virtual Careers Fair. It will be organized on October 26th and you are...

Have you ever heard of blockchain? I assume that you have probably come across this issue more than once. But have you heard about blockchain in the area of customer experience? And yet it is so. And what's more, there's even the CX Blockchain Institute. In mid-September 2022, I was in Las Vegas at the CXO2022 conference, during which I met Shelli Ryan - an expert and enthusiast of technology in b...

The BSS (Business Support Services) industry is growing all around the World. International companies from US, Europe and Asia keep on searching for new locations for their BPO, GDS, IT, CX or R&D operation centers. This time with Good Morning BSS World podcast I have knocked to the doors of Cali City in Colombia. My special guest is Manolo Constain Villa - Investment Manager from Invest Pacific....

Gi Group – International Recruitment Agency operating in Poland at the end of May 2022 has released the 16th edition of Labor Market Barometer. Barometer is a report with a lot of data and comments concerning the current situation on labor market. Updates from the market, employees and employers expectations, salary increases, shortage of talents and much more. All presented by Marcos Segador Arre...

The BPO World is full of great business destinations and full of great service providers. Today, I take you for the journey to Central Europe, to Romania. In episode 63 of Good Morning BSS World podcast together with my guest – Alexandra Fus, who is an Operations Manager in Valoris – we discuss about Romania as the BPO destination as well as we focus a little bit more on her company. From this epi...

On April 7th The BSS Forum and Outsourcing Stars Gala took place in Tricity in Poland. Actually those events were extended by the Job Fairs and also by the City Tour and also by the Before Night Networking. All was organized and managed by Pro Progressio. This episode – Episode 62 of the Good Morning BSS World is about all what has happened in the first week of April 2022 in Tricity. Grab a coffee...

Every year Pro Progressio organizes The great Outsourcing Stars Gala. It is already 9th time when BSS industry professionals will meet and talk, share their best business experiences and also participate in networking. This year the Gala comes to Tri-City, a great location for BSS investments in Poland. The Gala will be accompanied by The BSS Forum. In this episode you can get familiar with what i...

IT is one of the most important industries in Ukraine with employment over 300.000 people in 2021. I have invited Constantine Vasuk, the Executive Director of IT Ukraine Association to discuss the status of the IT industry in Ukraine. From this episode of Good Morning BSS World podcast you will get familiar with: -The size of the industry -Main service delivery locations -Scope of business activit...

Hello, Hello listeners of Good Morning BSS World podcast. At the end of January 2022 the second issue of FOCUS ON Business magazine was issued and here is a quick review of this what you can find in it. Articles, interviews and news from Poland, Ukraine and Lithuania. CSR, Employer Branding, Polish Order and employees in social media are just examples of hot stories from this edition of FOCUS ON B...

Hello, hello, hello my listeners. Welcome to the 58th episode of Good Morning BSS World podcast. Today we start a news series of episodes titled “Who are THEY?”. The main goal of this series is to present you activities of companies who provide business services in a format of interviews with Founders, CEOs or Board Members of companies from all around the World. My today’s guest is Bela Kakuk, th...

Good Morning BSS World – here it is the last day of 2021, which is a great opportunity to have a short summary of the last 12 months. What happened in the BSS World, what were the interesting events or reports, how did the situation look like with employees or offices? Answers to all of those questions you can find in this – 57th episode of Good Morning BSS World podcast. Grab a coffee, take a sit...

Offshore locations – a subject of many industry meetings and analysis. Where to go? Which Country is the most attractive for BPO projects? Are there any differences between Europe, Asia, Africa or South America? What has changed in the line of time? So many questions are being asked by business and guess what! Here are some of the answers to them. I had a pleasure to talk to Peter Ryan from Ryan S...

As it is mentioned in the title – HERE IT IS. Yes, a brand ne business magazine titled FOCUS ON Business has been released in November 2021. FOCUS ON Business is edited and printed by Pro Progressio a BSS Consulting Agency located in Poland (Europe). Earlier on Pro Progressio has been issuing Outsourcing&More Magazine, and FOCUS ON Business is continuing the mission of market education. Listen to...

Hello my listeners of “Good Morning BSS World” podcast. It’s time for another episode and this time I have for you some trends which are becoming more and more visible in the offices. Yes – the offices. There are many trends, but three of them are being repeated quite often, so I decided to put them together in one podcast episode and here they are. I wonder if you agree with those trends or there...

Good morning BSS World! You are very welcome to the 53rd episode of this podcast. Today I have for you a quick review of what you can find in the 60th edition of Outsourcing&More magazine. This is the last edition of th magazine with this title. Starting from November 2021 you will need to prepare for FOCUS ON Business Magazine. But, before that happens, grab a coffee and listen to what you can re...

Poland is recognized as one of the best BSS destinations in Europe. Dozens of locations, talent pool, modern office buildings and a set of grants and incentives are in the interest of many investors. All above has been described in June 2021 by JLL and HAYS. Here you can find a talk I had a pleasure to have with Iwona Chojnowska – Haponik, Business Consulting Director at JLL. Grab a coffee and lis...

Outsourcing&More Magazine edition of Summer 2021 is released and full of interesting articles and interviews. Let’s find out what you can read in it. Here is a short story about the content of this only one in Europe BSS bimonthly magazine, which besides PDF copies is also available in print. Here is the link to the Outsourcing&More’s web page – get your free copy from - https://outsourcingandmore...

Outsourcing. It is everywhere – Asia, Europe, Africa and also the LATAM region. Why not to get more familiar with more details about the business support services industry. I met (so far virtually) Mauricio A. Velásquez - Managing Director at Velasquez&Company, already few times. Each time he shared a lot of interesting comments and information concerning the outsourcing industry in South America....