Good Morning BSS World

Hello Listners and viewers of Good Morning BSS World podcast. In this episode I welcome Ilona Olszak, Managing Director of Clearsulting Poland , and Tim Nicholls, EMEA President at Clearsulting , for an insightful discussion on one of the most overlooked but increasingly strategic areas of modern finance: Intercompany management . As we can observe - organizations continue to expand globally, fina...

Hello! Wiktor Doktór here. In this episode of Good Morning BSS World , I’m joined by Marcin Grzegory from Invest in Pomerania to discuss the latest global trends from OWS26 in Chicago and the incredible growth of the Tri-City business ecosystem. What is the future of Global Business Services (GBS) and Global Capability Centers (GCC) ? In this episode, we sit down with Marcin Grzegory , Deputy Dire...

In this episode of the BSS World Podcast , I sit down with Grzegorz Baran from Transcom to discuss the shifting landscape of Business Process Outsourcing (BPO) and Global Business Services (GBS) . As we navigate 2026, the traditional model of focusing solely on FTE costs and facilities is no longer enough to ensure business stability. Key Insights from This Episode: Geopolitics & Risk: Why the...

Here comes the second release of RBGU – Raw BPO & GBS Update – the series of short podcasts presented in raw version. No cuts, no corrections, some mistakes left, but those are the rules! Today I have for you a short summary of the history of GBS in Poland. How is started, how it continues. Here you have the full picture. If you are interested in growing your BPO or GBS/SSC centres in Poland,...

I have a pleasure to work with CX industry since late 90s of previous century. I remember the times when first call contact centres were built in Poland and started to grow. Now, in 2026, the CX industry is very well developed and supports clients from all around the World. To do so it is crucial to employ foreigners and also local people with language skills. Few years ago I have met managers fro...

Value vs Price with Maggi Dewedar Value or a price or perhaps I should say Value vs. Price - this is a question!? It's common for businesses to base their selection of an outsourcing partner on price. But is this always the right approach? Is the lowest price the final price, or is it something that will soon be revealed—hidden costs? And how does the value of the service fit into this? What shoul...

I have met Peter Ryan many years ago. He is one of not many global experts who on a daily basis takes a closer look into BPO and CX world. Every year Peter creates surveys, writes reports, organizes events and runs dozens of business talks with BPO leaders from all over the world. On January 2026 Peter has visited Warsaw (Poland), where my podcasting studio is located and I used this opportunity t...

In this episode of Good Morning BSS World , I return to Latin America for our regular monthly update on the BPO and GBS industry, and I am joined once again by my good friend and LATAM expert, Mauricio Velasquez. Based on most recent Venezuela’s crisis our conversation begins with a timely look at this country – a country that historically played a significant role in regional shared services and...

Hey, Hello, Something new is just arriving on the Good Morning BSS World podcast. It's RBGU, or Raw BPO&GBS Update. A new series of short podcasts about news, and interesting facts from the world of business services. Each episode features a single topic presented in a quick and easy way. Today, in the first premiere episode of RBGU, we answer the question: What is the Africa Federation of GBS...

In this episode of Good Morning BSS World , I return to Africa for our regular monthly update on the state of the BPO and GBS industry across the continent. I am joined by two outstanding guests – Traci Freeman and Rod Jones – who are deeply involved in shaping, promoting, and accelerating the growth of Africa as a global services destination. Together, we explore the rapid progress of the Africa...

In this episode of Good Morning BSS World , I invite you to listen to the talk I had with two independent CX analysts I truly value – Peter Ryan and Matt Kendall. Our conversation revolves around the freshly released Offshore CX Confidence Index 2025 , now celebrating its fifth edition. We discuss how the index has evolved over the years, including important methodological changes in data collecti...

In this episode of Good Morning BSS World , I sit down with Ashim Kumar, Founder of AK Consulting, international leadership expert and certified John Maxwell coach. Together we explore the real meaning and value of Mastermind Groups — a development method that is often misunderstood and far more powerful than traditional training. Ashim walks me through the principles behind masterminding: small g...

In this episode of Good Morning BSS World , I open a brand-new chapter dedicated to Latin America. My guest is my long-time friend and one of the best experts in the region – Mauricio Velasquez, LATAM’s BPO & GBS consultant and industry strategist . Together we dive deep into how the business services sector has developed across Mexico, Central America, the Caribbean, and South America, and wh...

In this episode of Good Morning BSS World , I take you on a journey to emerging outsourcing destinations in Africa – Ethiopia. For the first time on the podcast, I dive deep into the local BPO and GBS landscape in this Country. My guest is Betelehem Abayneh Zerfu , Founder of Bico , an agency focused on marketing intelligence and global market connectivity for Ethiopian BPOs. Together, we explore...

In this episode of Good Morning BSS World , I had a pleasure of hosting three exceptional professionals who represent both sides of the Atlantic - Shelli Ryan (CEO of Ad Hoc Communication Resources), Michael Nacarato (Head of Third-Party Risk Management and member of IAOP’s Strategic Advisory Board), and Jens R. Voigt (Global Outsourcing Leader at eBay). Together, we explored how American companie...

In this episode of Good Morning BSS World , I connect with Myroslav Khmarskyi , co-founder and partner at Avitar , a Kyiv-based legal firm specializing in IT law and digital compliance. Our conversation opens with an insightful update on Ukraine’s thriving IT industry, fresh from the IT Arena - the country’s biggest tech event. Myroslav shares how Ukrainian startups continue to innovate even amids...

In this episode of the Good Morning BSS World Podcast , I take a unique detour from the usual business themes to explore something that underpins almost every professional interaction today - the English language . I have invited to this talk Timothy Whilde , a seasoned Business English Communication Coach , who works with professionals to help them express themselves more confidently, fluently, a...

In Episode 132 of Good Morning BSS World , I take you on a journey into the evolving BPO and GBS landscape of Georgia with a special guest, Sergo Baramia – CEO and Managing Partner at Evolvexe Group. Sergo offers a behind-the-scenes look at how Evolvexe emerged as one of Georgia's pioneering full-scope BPO providers and what makes the Georgian outsourcing market uniquely competitive. From customer...

In this episode of Good Morning BSS World , I connect across the Atlantic with Ahmed Refky, CEO of Planovate — an advisory firm based in Orlando, Florida, specializing in the CX and BPO sectors. With more than 25 years of global experience, Ahmed brings a wealth of insights on growth strategies, market entry, offshoring, and scaling for companies seeking to expand their customer experience operati...

In 130 episode of Good Morning BSS World , I reconnect with Rod Jones, patron and co-founder of the Africa Federation of GBS Associations, to explore the latest developments in Africa’s rapidly expanding Global Business Services (GBS) landscape. Broadcasting from Johannesburg, Rod provides a regional update across Southern, Northern, Western, Eastern, and Central Africa. From the YES youth employm...

In this episode of the "Good Morning BSS World" podcast, I have a pleasure to talk to Fredrik Udd – Managing Partner at Explore Markets and Vice Chairman of the Swedish-Polish Chamber of Commerce – for a deep dive into the evolving business dynamics between Sweden and Poland. Fredrik shares his personal and professional journey that began over two decades ago, when he first landed in a then-evolvi...

In 128th episode of Good Morning BSS World , I take you straight to Tbilisi, Georgia, where I am attending the BPO Leadership Summit 2025, organized by Enterprise Georgia and Ryan Strategic Advisory. Here are first impressions and exclusive insights from a day filled with high-level meetings and discoveries about Georgia's evolving BPO and IT sectors. From lightning-fast business registration (jus...

In this special on-the-road edition of Good Morning BSS World , I report directly from the vibrant capital of Georgia – Tbilisi – where I am attending the 2025 BPO Summit. Organized by Enterprise Georgia in collaboration with Ryan Strategic Advisory, the summit brings together global BPO and ITO experts, analysts, and advisors from countries such as the US, UK, Canada, Jamaica, Ghana, Albania, Pol...

Hello listeners!  In the 126th episode of "Good Morning BSS World," we connect with Odessa, Ukraine, to explore the dynamic world of cybersecurity with Serhii Yevchuk, CEO of FS Group. This episode, recorded in partnership with the IT Ukraine Association, dives deep into the current state and evolution of Ukraine’s IT sector, with a special focus on Odessa - a city recognized globally for both its...

In this 125th episode of the Good Morning BSS World podcast, I welcome back Rod Jones -renowned CX strategist and advisor to the African BPO & GBS Federation - for our sixth engaging conversation. This month’s talk spans the continent, from Egypt to Ghana, and introduces new countries like Benin into the outsourcing dialogue. Rod shares valuable updates, including: Egypt’s presence at GITEX Af...