Good Morning BSS World

In the 124th episode of "Good Morning BSS World," I take you on a journey to Accra, Ghana, for an insightful conversation with David Gowu, Board Member of BOSAG (Business Outsourcing Services Association of Ghana). Discover why Ghana is rapidly emerging as a prime destination for BPO and ITO services, attracting global giants like Concentrix and Teleperformance. David shares how Ghana’s young, edu...

Welcome to the 123rd episode of "Good Morning BSS World" podcast! Today we’re heading straight to the heart of Africa’s rapidly evolving BPO and GBS landscape. My special guest is Rod Jones, Owner of Rod Jones Contact Centre Consulting and a leading voice in Africa’s outsourcing sector. Connecting with us from Johannesburg, Rod brings exclusive updates from the Africa Federation of GBS Association...

In this episode of Good Morning BSS World, my guests are Bela Kakuk and Ulyana Holovenko from BPiON company. We explore BPION's business journey and strategic expansion. The conversation delves into the backgrounds of Ulyana and Bela with BPION, highlighting the company's regional growth strategy and the establishment of its office in Ukraine. We discuss the challenges and opportunities present in...

Welcome to episode 121 of Good Morning BSS World ! I'm your host, Wiktor Doktór, and today, we’re heading back to Africa for an in-depth update on one of the most dynamic and rapidly evolving regions in the global BPO and GBS landscape. My guest is the ever-insightful Rod Jones — a BPO veteran and passionate advocate for Africa’s role in the global services industry. In our fourth conversation on...

In 120th episode of Good Morning BSS World , my guest is Rod Jones - one of the most recognized experts in the global BPO and GBS industry - for an exclusive update on Africa's fast-evolving outsourcing landscape. Rod has been a guest on the show three times , and this time, he brings fresh insights into how Africa is emerging as a global outsourcing powerhouse . The continent is witnessing incred...

Welcome to the 119th episode of "Good Morning BSS World"! Today I connect with Vitalii Nuzhnyi, Regional Delivery Head in Central Eastern Europe at CIKLUM, to explore the dynamic landscape of the IT industry in Ukraine and beyond. Despite ongoing challenges, the Ukrainian IT sector continues to showcase resilience, adaptability, and impressive performance. Vitalii shares an in-depth look at how co...

Welcome to 118th episode of Good Morning BSS World ! In this episode, we explore how Egypt has become a strategic business hub connecting Europe, Africa, and the Middle East. My guests are Hans Henrik Groth , CEO of CrossWorkers, and Jan-Hendri Tromp , Executive at SoluGrowth. Together, they discuss why Egypt is a top destination for business process outsourcing (BPO), global business services (GB...

In episode #117 of Good Morning BSS World, I sit down with Maxim Pochebut, Chief Learning Officer at Sigma Software Group, to explore the dynamic landscape of Ukraine's IT industry and dive deep into corporate education initiatives. As part of our series in partnership with IT Ukraine Association, this episode offers valuable insights into how Ukrainian IT companies are adapting and thriving despi...

Welcome back to Good Morning BSS World ! In this episode, we reconnect with Rod Jones , Senior Partner at Rod Jones Strategic Solutions, for an insightful update on the BPO and GBS industry in Africa . This marks our second conversation, continuing our commitment to bringing you the latest developments from this rapidly growing region. Africa is emerging as a global powerhouse in the BPO industry,...

In 115th episode of Good Morning BSS World podcast, I sit down with Christian Soto, Process Manager at Clariant GBS, to explore the unique dynamics of working across cultures in the Global Business Services (GBS) industry. Christian, a seasoned professional originally from Guadalajara, Mexico, shares his journey of transitioning from a leadership role in Latin America to managing multicultural tea...

In 114th episode of Good Morning BSS World podcast, I am joined by the insightful Rod Jones to explore the dynamic and evolving world of BPO in Africa. We start by diving into Rod's extensive experience in the BPO industry, providing listeners with a solid foundation to understand how the sector has grown, particularly in South Africa. Rod shares fascinating historical context on call centers, bac...

Welcome to the 113th episode of Good Morning BSS World ! In this episode, I am joined by Charles Forsgard for an insightful discussion about sales strategies and management techniques that drive success in today’s dynamic business environment. Together, we explore the key principles of sales planning, focusing on how to balance short-term wins with long-term objectives to achieve sustainable growt...

In 112th episode of Good Morning BSS World , I had a pleasure to sit down with two remarkable experts—Rakesh Sangani, CEO and Founder of Proservartner, and Romek Lubaczewski, a GBS & BPO expert and retired PwC Partner — to discuss the key business trends shaping the Global Business Services (GBS) industry. Our conversation dives deep into the evolving priorities for GBS organizations as we app...

Hello, listeners! In this 111th episode of Good Morning BSS World podcast, I have the pleasure of welcoming Roger Sturm from Edvantis to the show. Roger takes us on a journey through his fascinating career and shares insights about Edvantis, a standout company in the IT industry. We discuss the challenge of brain drain in the IT sector and take a closer look at the vibrant Ukrainian IT landscape —...

In 110th episode of Good Morning BSS World podcast, I am providing you insightful overview of doing business in Poland, focusing on legal, tax, and accounting aspects crucial for businesses entering or operating in the Polish market. This podcast focuses on new report “Key Strategies for Doing Business in Poland” created by MDDP, Osborne Clarke and MDDP Outsourcing which offers practical guidance...

Hi, Hereby I have for you another episode recorded in partnership with IT Ukraine Association. Today we talk about the Ukrainian EdTech industry and my special guest is Nataliya Limonova. Nataliya is involved in many business and educational activities and holds many positions including:  Founder & CEO of the math platform GIOS Chairman of the Board of the EdTech Ukraine Association Co-founder...

How much HR is digitalized? How much IT is somehow connected to HR? Well, those were one of the very first questions I have asked Bartosz Guzowski from HRT Managers, who is the special guest of 108th episode of Good Morning BSS World podcast. In our talk we have focused on the digital potential within HR, highlighting the synergy between HR and IT for successful transformations. We also discussed...

Hi, Today I have for you 107th episode of Good Morrning BSS World podcast, which is created in partnership with IT Ukraine Association. This time having a closer look into Ukrainian IT industry I have a pleasure to talk to Taras Tovstiak – the Director of Central Europe at ITERA. The beginning of our talk is a little bit different than usual as this is Taras who asks question to me. This does not...

In 106th episode of Good Morning BSS World podcast, my special guest is Andrii Lytvyn from IT Ukraine Association. We are discussing Andrii’s role and the international popularity of Ukrainian industries with main focus on the IT. He highlights key markets, the importance of local representation, government support, and overcoming service delivery challenges during the war.  This episode is create...

In Episode 105 of the "Good Morning BSS World" podcast, we are joined by Zen Sithole and Kelli Barabasz from 263Hub, a dynamic company making strides in the BPO sector. Zen and Kelli dive into their respective roles within 263Hub and shed light on the company's operations both in Zimbabwe and the USA. This episode offers an in-depth exploration of Zimbabwe as an emerging business destination, high...

Welcome to the 104 episode of Good Morning BSS World podcast. This episode is recorded in partnership with IT Ukraine Association. Every month we are sharing updates from Ukrainian IT industry and run talks with representatives of Ukrainian IT companies. This time the special guest of the podcast is Andrii Starzhynskyi from a-Gnostics. Together with Andrii we find out the business history of a-Gno...

In 103rd episode of Good Morning BSS World podcast my guest is Jakub Janas from IPE International Publishers Limited. We are discussing the current trends and try to predict the future of real estate. ·         Offices, hotels, living areas ·         Short and long term leases ·         Best cities to invest ·         Insights from Madrid’s conference And much more.   Key points from the discussio...

In 102 episode of Good Morning BSS World podcast together with Marina Bzovii, and Andrew Wrobel we delve into an insightful discussion about the IT industry in Moldova. The conversation encompasses a variety of significant topics such as a comprehensive report on the current state of Moldova, highlighting the pivotal role of the Moldova IT Park (MITP) in fostering the growth of the tech sector. We...

In 101 episode of Good Morning BSS World podcast, my special guest is Andreas Flodström - CEO and Founder of Beetroot Company and Beetroot Academy. This episode is coorganized with IT Ukraine Association and as usual we start the talk by discussing the Ukrainian IT industry overview. The main goal of this episode is to go deeper into Beetroot company and find out who they are and what do they do....

In the 100 episode of Good Morning BSS World podcast my special guest is Peter Ryan, the President of Ryan Strategic Advisory, with whom I discuss the upcoming CX Outsourcers 2024 event. The CX Outsourcers is a unique event focused on CX best practices, trends, challenges and industry news. It will be already 5th edition of this mastermind class and every year the event groups industry professiona...