GlideChat

Join Michael Lombardo, CEO of GlideFast Consulting, in a candid conversation with Dan Lyons, the VP of Professional Services, as they discuss leadership, growth, and the journey of navigating through the ever-evolving world of service management. Dan shares insights from his diverse background, his experience in multiple technology spaces, and the importance of humility in achieving success. Disco...

Join Kali Alexander, Technical Trainer at GlideFast, as she sits down with some of the brightest minds in the ServiceNow community. In this special episode of GlideChat, Kali is joined by GlideFast team members who have been honored by the ServiceNow ecosystem for their outstanding leadership and contributions. Get to know Ryan Gillespie, Sarah Toulson, Adam Celli, Uma Aggarwal, and Michael Jones,...

Join us for an insightful episode of GlideChat as Mike Lombardo, CEO of GlideFast, talks with SDD David Self and SDM Matt Gerry about the power and potential of ServiceNow's HR Service Delivery (HRSD) platform. From automating manual HR tasks to creating seamless employee journeys, discover why ServiceNow is changing the game for HR professionals. The discussion also delves into challenges fa...

In this episode, Mike Lombardo, CEO of GlideFast, sits down with Tim Catula, Senior BPC at Glide Fast, to discuss the exciting developments and insights in the world of ServiceNow. Tim, a highly certified consultant with a wealth of experience, shares his journey, highlighting the importance of certifications, process architecture, and understanding your audience. Get ready for an engaging convers...

Join Michael Lombardo and Guillaume Seynhaeve, the dynamic duo from GlideFast Consulting and 3CLogic, in this episode of GlideChat. Dive into the world of contact center integration with ServiceNow, where they discuss the game-changing solutions provided by 3CLogic. Learn how organizations can optimize their workflows, automate call processes, and achieve unparalleled efficiency. Discover real-lif...

Join Michael Lombardo, CEO of GlideFast Consulting, in this special episode of GlideChat. He introduces the audience to an extraordinary group known as "The Council" at GlideFast, featuring key members Josh McMullen, Travis Castleman, Vinny Taggio, David Arbor, Sean Erickson, and Scott Murphy. Together, they discuss the inception of the Council, its mission, and how it has evolved into a...

Join us in another episode of GlideChat as Michael Lombardo, CEO of GlideFast, and Josh Brostoff, AVP at GlideFast, dive into the world of customer service. In this engaging conversation, they discuss their passion for customer service, the importance of putting customers first, and the need for improving customer experiences. They explore topics such as automation, virtual agents, customer suppor...

Join Michael Lombardo, CEO of GlideFast Consulting, and the legendary David Nottingham, Solutions Consultant extraordinaire, as they share insights from their incredible journey in the world of ServiceNow. Broadcasting from a picturesque Montana setting during a company gathering, they reflect on the unexpected joys of teamwork and the dynamic culture at GlideFast. In this episode, Michael and Dav...

In this episode of GlideChat, join Mike Lombardo, CEO of GlideFast Consulting, as he sits down with Mo Unwala, Senior Architect at GlideFast, to discuss their experiences at the incredible GlideFest. Mo shares insights into the seamless organization of the festival, celebrating the success of the GlideFast team. The conversation takes a deep dive into HR within the ServiceNow platform, exploring i...

Join Mike Lombardo, CEO of GlideFast Consulting, in another engaging episode of GlideChat, where he sits down with the dynamic Paul Grupe, VP of Solutions Consulting. In this candid conversation, they explore the challenges organizations face when transitioning from legacy systems like Remedy to the innovative world of ServiceNow. Paul shares valuable insights into the hurdles of change, emphasizi...

In this special edition, Michael Lombardo, CEO of GlideFast Consulting, engages in a lively conversation with Melissa Hill, SDM and Senior BPC at GlideFast. Join them as they share their experiences at GlideFest in Montana, soaking in the sun and discussing the collaborative spirit that makes Glide Fast truly exceptional. Discover how Melissa transitioned from studying anthropology to finding her...

Step into the Montana wilderness with Mike Lombardo, CEO of GlideFast Consulting, as he sits down for an unforgettable chat with Mat Barter, Chief Delivery Officer at GlideFast. Against the breathtaking backdrop of Bozeman, Montana, Mike and Mat discuss the vision behind GlideFest, an event designed to bring the entire team together for both fun and collaboration. Dive into the excitement of zip-l...

In today's conversation, Mike Lombardo, CEO of GlideFast, sits down with Jessica Wine, VP of ServiceNow at OwnBackup. Join them as they reminisce about their last encounter in Vegas and dive into the world of data protection in the cloud. Jessica sheds light on OwnBackup's innovative approach to ensuring business continuity, managing access controls, and addressing security posture manag...

In this episode of GlideChat, host Michael Lombardo sits down with Adam Mason, VP of Strategy at GlideFast Consulting. The dynamic duo reminisce about their early days working together, sharing anecdotes from their experiences, including the memorable go-live at a major hospital. They explore the evolution of the ServiceNow space, discussing market trends, industry plays, and the platform's p...

Join us for another thrilling episode of GlideChat as Michael Lombardo and Aaron Johnson, GlideFast's CTO, take a trip down memory lane. From their early days at Partners Healthcare to being pioneers at GlideFast, they share stories, insights, and a few laughs. Discover the secrets behind GlideFast's success, the evolution of ServiceNow, and why teamwork and a culture of shared knowledge...

GlideFast's UX/UI Lead Tim Engstrom joins the co-creators of GlideHits, Meghan Ahrens and Lauren Toomey, as they unravel the secrets behind GlideHits. What is GlideHits, you ask? It's more than just a service portal—it's the culmination of design brilliance and innovation. Learn how they built it on ServiceNow, showcasing their greatest hits and portal designs that leave a lasting i...

Join Mike Lombardo, CEO of GlideFast Consulting, in this insightful episode of GlideChat as he sits down with Harry Tillman, Senior Technical Consultant at GlideFast. Harry shares the fascinating story of how ServiceNow transformed the field service operations at Branch Services, leading to unprecedented efficiencies and revenue growth. From the early challenges to the successful implementation of...

Join us in this episode of GlideChat as Michael Lombardo sits down with Adolfo Acevedo, also known as Ace, for a remarkable journey through the world of ServiceNow. Recorded live at the new GlideFast headquarters in Waltham, MA, they reflect on Ace's evolution from a Year Up mentee to a key player in ServiceNow consulting. Listen as they discuss memorable moments, early challenges, and Ace&ap...

In this episode, Michael Lombardo, CEO of GlideFast, sits down with Brent Llewellyn, AVP of Professional Services at GlideFast. Join the conversation as they discuss Brent's journey in the world of ServiceNow, from his start on an enterprise monitoring team to becoming an expert in the platform. The conversation explores real-world examples where Brent discovered better solutions by embracing...

Join Recruiting Manager Hayley Wong and her standout team of Recruiters, Libby Waddell, Tori Farthing, and Megha Sharma to get insights into the vibrant culture at GlideFast and discover what makes us stand out in the business. The team plays a fun game of 'Two Truths and a Lie' and shares personal and professional achievements. Learn about the unique growth opportunities at GlideFast an...

In this episode of GlideChat, join Michael Lombardo and special guest Fola Obashibi, Engagement Manager at GlideFast Consulting, as they dive into Fola's journey into the ServiceNow space. From her unexpected start in agricultural economics to automating loan processes with technology, Fola shares insights into the transformative power of ServiceNow. Discover how ServiceNow simplifies complex...

Join Michael Lombardo, CEO of GlideFast Consulting, in another engaging episode of GlideChat. In this episode, Michael sits down with Michael Alexander, sharing insights into his decade-long experience with ITSM solutions and his transformative journey with ServiceNow. They delve into the platform's impact on organizations, the joy of maturing with ServiceNow, and the unique perspective of &q...

Join Michael Lombardo, CEO of GlideFast Consulting, in this exciting episode of GlideChat. Today, he sits down with Brandon Barrett, SDM at GlideFast, to discuss Brandon's journey into the ServiceNow space. From his unexpected entry after a downsizing event to managing the GlideFast University program, Brandon shares insights into his experience and the unique opportunities that come with lea...

In this episode, your host Mike Lombardo sits down with Laurence Tindall, a Hardware Asset Management expert at GlideFast Consulting. Lawrence shares his journey into the hardware asset management space, starting from his background in video production to becoming a seasoned professional in IT and asset management. The discussion explores the evolving landscape of hardware asset management, emphas...

Join Tina Schuelke and Chris Washington in an insightful conversation about the dynamic world of organizational change. Chris, with over 25 years of experience, shares his journey from HR and sales into the realm of organizational change management. Tina, a seasoned professional with a passion for innovation, reflects on her career spanning more than 30 years. Explore key indicators that signal th...