GlideChat

In the latest GlideChat, Brett Karl, VP of Alliances, Channel, & Federal Sales, and Trevor Edy, Industry Sales Director of SLED, dive into how digital transformation and ServiceNow are transforming the public sector industry. What’s happening now: From Tools to Outcomes: One platform, measurable ROI. AI in Action: Triage, predictive routing, summaries—live in production. Cut the Clutter: Conso...

In this special UK edition of GlideChat, meet a couple of members of the GlideFast UK team to hear about their roles and what it's like working at GlideFast. Nicki Tones (Senior Business Process Consultant), Shane Rodgers (Lead Technical Consultant), and Roustan Kinioko (Senior Technical Consultant) discuss how they ended up in the ServiceNow world and what a day-to-day work life is like. They als...

First GlideChat of the year! We’re kicking things off with the topic on everyone's mind: AI.Live from Glidefest 26 in Tampa, Eldon Sebastian (Senior Director of AI Delivery) and MJ Kuchenbrod (Service Delivery Director) dive into Agentic AI, what's real and what's noise. They tackle the #1 mistake companies make: applying AI to CRM without a defined process. Learn how to stop the noise...

Are countless hours and inconsistent formats plaguing your project status reports? For GlideFast, managing over 500 ongoing engagements, this was a critical operational challenge. Discover the solution that transformed their process from a manual headache into a streamlined, professional, and automated system. In this episode of GlideChat, host Brett Karl, VP of Solutions & Alliances at GlideF...

Join Shayne Cooper, Director of Solutions Consulting, and Josh Herron, Solution Consultant at GlideFast, as they dive into the complexities of asset management, a crucial but often overlooked aspect of business operations. We explore how poor process definition can lead to asset sprawl and inaccurate data, especially in the context of today's hybrid and remote work environments. This discussio...

Join Brett Karl, VP of Solutions & Alliances at GlideFast, as he sits down with John Castillo, US Senior Executive of Consulting Partnerships for Quality Clouds, for a deep dive into the often-overlooked world of technical debt. Discover how Quality Clouds’ innovative DevOps platform helps organizations identify, quantify, and strategically address the hidden costs and inefficiencies lurking i...

In this episode, we sit down with Brett Karl, Vice President of Solutions & Alliances, and Brian Wissinger, Associate Vice President of Professional Services at GlideFast, to explore the evolving world of Strategic Portfolio Management (SPM). From its roots in IT Business Management to its enterprise-wide impact today, Brian breaks down what SPM is, how it helps organizations align spend with...

GlideFast’s Chief Customer & Delivery Officer, Ohad Kushner, sits down with Sam Callaway, leader of the Global Inspire Value team at ServiceNow. Together, they dive into one of the most important—but often overlooked—elements of digital transformation: value capture. Whether you're just starting your ServiceNow journey or scaling your platform, learn the do’s and don’ts of defining a “valu...

Welcome back to GlideChat, your go-to source for everything ServiceNow. In this episode, Brett Karl, VP of Solutions & Alliances at GlideFast, sits down with Ted Gronostalski, ServiceNow Sales Engineer at EchoStor, and Terrence Donovan, Director of Modern Workplace & Digital Workflows at EchoStor, to dive into how their 20-year-old, customer-obsessed organization is transforming its Servic...

In this episode, our host Torie Salem, SVP of Sales at GlideFast, sits down with Lyndsay Harris-Kyei, Head of Social Impact at ServiceNow, to discuss how technology can drive meaningful change in communities worldwide. From investing in sustainable infrastructure to empowering nonprofits with AI and digital tools, Lyndsay shares how ServiceNow’s social impact initiatives are creating access to opp...

Join us for an exciting episode of GlideChat as we sit down with Tyler Hoge and Rachel Kleshinski in our Cincinnati podcast studio! Rachel shares her inspiring journey from marketing to ServiceNow consulting and how the supportive culture at GlideFast helped her succeed. We dive into the power of community, overcoming imposter syndrome, and the collaborative spirit that makes GlideFast a standout...

Join Brett Karl, Vice President of Solutions & Alliances, and Jake Hershkowitz, Regional Sales Executive, as they discuss GlideFast's expertise in providing innovative solutions to the energy sector. Dive into how GlideFast partners with businesses in industries like utilities, construction, healthcare, and more to optimize their IT operations, CMDB, ITOM, and security solutions, all using...

In this episode of GlideChat, Ohad Kushner, Chief Customer & Delivery Officer at GlideFast, sits down with David Packer, Senior Director of Solution Consulting at ServiceNow, to discuss the evolution of the ServiceNow platform and its impact on businesses. David reflects on his eight years at ServiceNow, sharing insights on how customer needs have shifted from basic IT solutions to driving bro...

In this episode of GlideChat, we sit down with Ohad Kushner, Chief Customer & Delivery Officer, and Ed Shea, VP of Customer Engagement at GlideFast Consulting, to discuss Ed's journey from management consulting to leading critical customer-facing teams. Ed shares his insights into the pivotal role of an Engagement Manager, the importance of building strong relationships with customers, and how...

In this episode, join John Gilaspy, SDM / Certified Technical Architect, and Doug Penta, IRM Architect at GlideFast, as they dive deep into the intricacies of Integrated Risk Management (IRM). With over a decade of experience, they discuss the challenges and strategies for successful GRC implementations, the importance of stakeholder engagement, and the latest features in the ServiceNow Washington...

In this episode of GlideChat, join Brett Karl, VP of Solutions & Alliances at GlideFast, and Mitch Stutler, Co-Founder and CEO of VividCharts. Discover how VividCharts enhances ServiceNow’s data reporting and visualization capabilities, making it easier for organizations, particularly in the financial sector, to leverage their data effectively. Explore the unique role VividCharts plays in oper...

In this episode of GlideChat, Kali Alexander speaks with Ebony Staten, Director of Partner Success at CareerVillage, about the nonprofit's mission to democratize career information. Ebony shares insights on how CareerVillage has adapted and expanded since 2020 and how ServiceNow has helped enhance their operations. Discover how CareerVillage nimble approach and commitment to accessibility are...

Join Kali Alexander, ServiceNow MVP Class of 2024, as we delve into the intricate world of ServiceNow with special guest Sarah Toulson, a three-time MVP awardee. Discover Sarah's journey from municipal service to becoming a renowned Service Portal architect at GlideFast, revolutionizing user experiences for clients across diverse sectors. From her insights on mentorship, women empowerment in t...

In this episode of GlideChat, join GlideFast CEO Mike Lombardo and special guest Damien Davis, Senior Director of Product Management at ServiceNow, for an engaging and heartfelt conversation exploring leadership, teamwork, and personal reflections. Damien shares insights from his journey — from humble beginnings to navigating the world of ServiceNow — emphasizing the importance of building a stron...

In this episode of GlideChat, Brett Karl, VP of Solution Alliances at GlideFast Consulting, sits down with Paul Lyons, VP of Alliances and Channels at Sakon. Join us as we explore Sakon's pivotal role in managing enterprise telecommunications assets, from mobile devices to carrier data. Discover how Sakon integrates seamlessly with ServiceNow, streamlining workflows and optimizing cost managem...

In this episode of GlideChat, GlideFast CEO Mike Lombardo and COO Jared Pippy take you on an engaging journey through the evolution of GlideFast. Listen in as they recount the company's early days, the pivotal moments that defined their path, and the strategic risks that paid off. From handling their first big project to expanding their global footprint, Mike and Jared share personal anecdotes...

In this special edition of GlideChat, we are live at Knowledge 24 with Brett Karl, VP of Solutions and Alliances at GlideFast Consulting. Join us as we wrap up an eventful week with special guests Jessica Wine and Ryan Smith from Own Company. We discuss the unique offerings of Own Company, the shared responsibility model in the ServiceNow ecosystem, and the critical role of data resilience. Discov...

In this episode of GlideChat, join GlideFast CEO Mike Lombardo and Ryan Smith, Global Director ServiceNow Alliances & Strategic Partnerships at Own Company, as they delve into the world of ServiceNow and reflect on their journey together in the tech industry. From their early days connecting at industry events to forming lasting partnerships and friendships, Mike and Ryan share candid insights...

In this episode of GlideChat, GlideFast CEO Michael Lombardo and Kali Alexander, Account Executive and Customer Advocate at GlideFast, explore the transformative power of ServiceNow and discuss the journey towards a more efficient, low-code platform. Kali and Mike share personal challenges they have overcome to get where they are today, showcasing the resilience and dedication required to succeed...

In this episode of GlideChat, Brett Karl, VP of Solution and Alliances at GlideFast, sits down with Guillaume Seynhaeve, VP of Alliance and Marketing at 3CLogic, to dive deep into the transformative world of AI-powered contact center solutions integrated with ServiceNow. Discover how 3CLogic's innovative approach not only enhances customer and employee experiences but also seamlessly integrate...