GlideChat

In this heartwarming Christmas special episode of GlideChat, CEO Mike Lombardo joined by his two daughters for a festive conversation filled with laughter and joy. The Lombardos share their thoughts on a ServiceNow commercial featuring Santa Claus and discuss the concept of workflows, making it an engaging learning experience. The episode captures the magic of the holidays as the Lombardos express...

Join us on this episode of GlideChat as Jeff Pierce, an Architect with GlideFast, and Lauren Toomey, a Technical Consultant at GlideFast, delve into the intricacies of the future of Service Portal UI and UX in the ServiceNow platform. From discussing the evolving landscape of UI Builder to sharing insights on their favorite projects, Jeff and Lauren provide valuable perspectives on striking the ba...

In this episode, join Derek Behunin, Senior Technical Consultant and Service Delivery Manager at GlideFast Consulting, and Jake Klaus, a recent graduate and now a Technical Consultant, as they dive into the world of GlideFast Consulting University. Discover the transformative journey from novice to ServiceNow expert, explore the challenges and triumphs of the program, and gain insights into the dy...

Join Michael Lombardo, CEO of GlideFast, in this special episode of GlideChat as he welcomes Mia Ahaesy, the Director of Technical Development at GlideFast. Mia, the first developer at GlideFast, shares her incredible journey of building and growing with the company over the past six years. Discover the behind-the-scenes stories of GlideFast's early days, where Mia's expertise and passio...

In this episode, Michael Lombardo, CEO of GlideFast, sits down with special guest Chuck Tomasi, Senior Developer Advocate at ServiceNow, for an insightful conversation. Chuck shares his incredible journey into the ServiceNow space, from his early fascination with tech and programming to becoming a respected figure in the community. Discover Chuck's background in computer science, his experien...

In this episode of GlideChat, Michael Lombardo, CEO of GlideFast, sits down with David Arbour, Service Delivery Director at GlideFast. Known as the "Goat" (Greatest of All Time) at GlideFast, David shares his journey into the world of ServiceNow, from being a full-stack developer to becoming a ServiceNow expert. The discussion covers David's passion for user experiences, his recent...

In this insightful conversation, Mike Lombardo, CEO of GlideFast, sits down with Sharell Bolden, Employee Experience Specialist and Success Manager at ServiceNow. Join them as they discuss the challenges of the Great Resignation and how organizations can leverage ServiceNow's employee experience workflows to create a seamless and engaging work environment. Discover the importance of a unified...

Join Service Delivery Manager Michael Burney, Technical Consultant Jordan Aluyen, and Technical Consultant Joel Steabman in this episode of GlideChat as they reminisce about their beginnings as junior developers in the ServiceNow ecosystem. From starting in different releases to overcoming challenges and embracing the learning curve, the trio shares insights into their unique journeys. Discover ti...

In this episode of GlideChat, host Michael Lombardo sits down with Josh Brostoff, Service Delivery Director at GlideFast. Join the conversation as Josh shares his journey into the ServiceNow space, starting from his early days in production support to becoming a seasoned expert. Discover valuable insights, advice for aspiring ServiceNow professionals, and insights into GlideFast's unique cult...

Join Michael Lombardo, CEO of GlideFast Consulting, in an insightful conversation with Mark Smiley, Director of Advisory Services at GlideFast. In this episode of GlideChat, Michael and Mark reminisce about their past collaborations, share experiences from ServiceNow projects, and delve into the importance of challenging the status quo during workflow migrations. Discover valuable insights into ad...

In this episode of Glide Chat, join Michael Lombardo, CEO of GlideFast Consulting, as he sits down with Top Tanti, Service Delivery Manager and ServiceNow architect at GlideFast. Top shares his journey into the world of ServiceNow, starting as an intern and evolving into a key player in customer service management (CSM) implementations. Discover the ins and outs of ServiceNow, the endless pursuit...

Join us in this episode of GlideChat as Alex Darby, Director of Training, provides a behind-the-scenes look at GlideFast Consulting University (GCU), a program shaping individuals into skilled ServiceNow professionals. Learn about GCU's evolution from CloudPires, the three-stage learning approach, and the real-world projects students tackle. Diana, Training Program Manager, Derek, GCU instruc...

Join seasoned developers Sarah Tolson and Megan Ahrens as they explore the world of Service Portal, discussing its flexibility, the freedom it offers, and the value of design in creating unique user experiences. Tune in to hear about their favorite projects, the future of Service Portal, and some entertaining stories from their experiences. Plus, get practical advice for clients to ensure a succes...

Join GlideFast CEO Michael Lombardo, Chief Solutions Officer Mike Yee, and Lead Architect Travis Toulson, boasting a collective 30+ years of ServiceNow expertise. Delve into the intricacies of ServiceNow Roadmaps and Implementation strategies as they share invaluable insights to empower customers in building adoption and maximizing ROI on their ServiceNow journey. With a commitment to understandin...

In this episode of GlideChat, Mark Harper, a Solutions Consultant at GlideFast, leads a discussion on configuration management and the crucial role of the CMDB in the ServiceNow platform's foundation. Joined by Ashley Snyder, a Senior Technical Consultant, and Paul Group, the Director of Solutions Consulting at GlideFast, they share insights into their experiences with customers and the chall...

In the inaugural episode of the GlideChat podcast, Mike Lombardo, CEO of GlideFast Consulting, introduces the Quebec release's new feature, "Universal Request." He discusses this functionality with ServiceNow experts Ashley Snyder and Josh Brostoff. Ashley elaborates on how Universal Request streamlines the end-user experience by providing a single ticket number, eliminating confusi...