Fixed Ops Roundtable

Ken Lohr is the director of Retail Warranty Reimbursement at Bellavia Blatt Dealer Law. In this episode he  joins us to discuss the importance of retail warranty claims in the automotive industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The automotive industry has been facing numerous challenges in recent years, including rising costs and inflationa...

Our guests today are Ryan Maher, the founder and CEO and Mike Murray, the Chief Revenue Officer (CRO) at Bizzycar. Bizzycar is a revolutionary recall software platform built by dealers for dealers. With their combined experience in the auto industry, Ryan and Mike bring a unique perspective on the importance of warranty recalls in the industry. 👉 Register for the upcoming Fixed Ops Roundtable Eve...

Katie Mares is a master of creating memorable brand experiences and the author of CustomHER Experience. With her unique perspective as a brand expert, she understands the obstacles companies face in crafting a successful BX program that truly speaks to the female consumer. Her passion lies in helping organizations design sustainable programs that truly resonate with their female audience. 👉 Regis...

This week, we are joined by Anthony Giagnacovo, CEO of CallRevu, and Jack Holcomb as they discuss the current state of phone processes within the retail dealership environment.  👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In the automotive industry, quick service is a crucial component in customer retention and satisfaction. With a high volume of calls...

The world is changing faster than ever before, and it's important for businesses to be able to adapt and evolve quickly in order to stay competitive. One key area where this is especially true is in the realm of digital transformation and technological innovation. Over the next three to five years, there will be a compounding of changes to the current retail business model. Changing customer...

This week, we are joined by Doug Eroh, President of Penske Motor Group and President and General Manager of Longo Toyota, the number one volume Toyota dealer in the world. Since 1967, Doug has been overseeing the day-to-day operations at Longo, including sales, fixed operations, marketing, guest service, and training. Also joining us is Ed Roberts, the Chief Operations Officer at Bozard Ford-Linco...

John Malishenko, the Chief Operating Officer of Germain Motor Company. Germain has been in business for over 75 years, representing 20 iconic manufacturers and operating 19 dealerships across Ohio, Florida, and Michigan. John has spent his entire career in the automotive industry, and his mission at Germain is to attract, develop, and retain exceptional people, in order to deliver an outstanding e...

Kaylee Felio is the sales and marketing manager for PartsEdge, a powerful tool to maximize the potential of parts managers through technology and a touch of consulting. Through her 7 ebooks, Kaylee is helping parts managers with the key areas that they should focus on to be more profitable and to increase their level of service to customers. 👉 Register for the upcoming Fixed Ops Roundtable Event...

This week's episode features guest Brian Pasch, founder of PCG Companies and the newly formed Automotive Standards Council. In this episode Brian shares his thoughts on the current state of the industry and the role that digital voice assistants can play in improving customer service and reducing operating costs. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this...

This episode features keynote speaker Eliana Raggio Director of Industry Relations at Digital Air Strike and Board Member in Women in Automotive. Eliana distinguishes allyship from mentorship and discusses the benefits of both for professional development. She also talks about the importance of finding a mentor and the benefits of being a mentor, including the satisfaction of helping others succee...

In this Episode I had a conversation with Ed Roberts & Tony Owens. Ed Roberts, a Jacksonville native, began his time in the automotive world as an Apprentice. Since that time, his career has stretched to positions including Master Technician, Shop Foreman, Technical Service Engineer for Ford, Store Manager, Service Manager, Fixed Operations Director and is currently the Chief Operations Office...

Chris Chesney is the Vice President of training and organizational development at a company called Repairify. Chris Chesney is regarded as one of the most outstanding educators in the automotive industry. He has experience building and growing some of the most successful automotive training organizations in the automotive industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we di...

We celebrate a milestone: Our 100th episode! In this special episode, I gathered my friends Tully Williams, Ed Roberts, Shon Kingrey, and Michael Cirillo. We reflect on the highs and lows of our journey so far, including our recent placement in the top 40 of all business podcasts. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: While headlines tend to focus...

Dave Boyle is the President and Chief Executive Officer of TraXtion. David brings more than 25 years of experience in the automotive industry to his position as CEO of TraXtion. David is directly responsible for all elements of TraXtion's North American company in his role as president and chief executive officer. David has put in thousands of hours in dealerships across the United States and...

Cuyler Owens is the Chief Commercial Officer at DealerWare - Dealerware is modern fleet management for the modern retailer. The Delaware-connected car platform elevates the service experience for dealerships, dealer groups and OEMs. By automating cost recovery, improving efficiencies, and promoting the customer experience, Delaware allows automotive retailers to lower the cost and complexity assoc...

Anthony Giagnacovo is the CEO of CallRevu, a call tracking and monitoring technology designed to provide car dealerships nationwide with a clearer perspective of their phone operations. Ultimately, this knowledge enables dealerships to interact with prospective clients and sell more vehicles. In this show episode, Anthony discusses how a new sentiment metric is used to evaluate phone calls. By mon...

Steve Greenfield is the Founder and Chief Executive Officer of Automotive Ventures, a company that provides entrepreneurs, businesses, and investors in the automotive industry with industry-specific information, early-stage venture financing, strategic consultancy, and extensive contacts. Steve has more than 20 years of experience in the automotive technology space, and He is also the Author of th...

Jim Roche is the founder and the executive chairman of WarrCloud - a cloud computing technology platform that automates warranty processing for automotive dealers. In this show episode, Jim and I talk about the future of warranty processing and how it's a big part of the dealer's business. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Warranty p...

David Spisak is the founder and CEO of Disruptive Growth Solutions and the podcast host of The David Spisak Show. In this show episode, David delves into auto sector trends. What will the future of the automotive industry be? How has COVID-19 changed the auto industry and many more. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: David talks about the posit...

Chris Saraceno is the Vice President and Partner at Kelly Automotive Group and the best-selling author of the Theory of 5. In this episode of The Fixed Ops Roundtable podcast, Chris provides an look inside at what is driving Kelly Automotive Group's success. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Chris explains that people are the most preciou...

Art Shaw is the CEO of RepairPal, the leading online marketplace for consumers to find a trusted place to get their cars fixed. In this show episode, you'll hear Art's keynote presentation from the Fixed Ops Roundtable Roaring Twenties event. 👉 Register for the upcoming Fixed Ops Roundtable Event During his keynote presentation, Art shares his thoughts about providing the best after-sal...

Marco Zwanenburg is a service technician from Naples Luxury Imports and is also one of the founding members of the Fixed Ops Roundtable. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Marco understands the importance of service technicians and departments in the community. It's not just about fixing vehicles, it's about making sure that ambulance...

Owen Moon is the Chief Executive Officer of Fixed Ops Digital, an agency devoted to helping dealership fixed ops departments grow their online presence. In this episode of the Fixed Ops Roundtable podcast, Owen shares some valuable insights about Google Analytics 4 (GA4) for car dealers. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Car dealers need to co...

Sarah Vantine is the vice president of business development strategy at Quantum 5, and is still fresh from retail, having worked for a large dealer group in North Carolina, USA. She's a great friend of the fixed operations community and is a previous best practice award winner. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Modern dealerships are a pe...

Tully Williams (a.k.a. the John Madden of the Car Business) is the Fixed Operations Director of the Niello Group. He joins the podcast to give a play-by-play breakdown of a successful fixed operations department. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Tully breaks down what a successful fixed operations department should and can look like including...