Fixed Ops Roundtable

Les Silver is the Executive Chairman of Dynatron Software, and Marcus Amen from Bailey. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode, Ted sits down with this two industry giants Les Silver and Marcus Amen to explore the fascinating realm of technician productivity. The conversation delves into the challenges dealers face in balancing dema...

Leonard Bellavia is a Founder and senior partner at Bellavia Blatt PC Dealer Law . He is a nationally recognized authority in the field of automotive franchise law who spent his life in the automobile business, as his family once owned one of the largest dealer groups in the New York area. Mr. Bellavia represents thousands of automobile dealerships across the country in all aspects of practice are...

In this episode of the podcast, Ted Ings sits down with Robert Migliaccio, an exceptional leader at Carter Myers Automotive, who has revolutionized the company's approach to employee growth and development, to discuss the company's remarkable success and their unique approach to employee growth and development.  Robert shares his journey from the beginning, how he strategically leveraged...

Damon is the Service Manager at Sherwood Ford in Sherwood Park Alberta Canada. He oversees the day to day operations of Western Canada’s largest Ford store known as the Service Fixer. Damon has pushed the boundaries of what is capable in an automotive service department.  In this episode we dive into uncharted waters with our guest who is also visionary in the automotive repair industry and a true...

Mike Rich is the Vice President of Marketing at RevolutionParts . In this episode we delve into a revolutionary new tool released by RevolutionParts that tackles the age-old problem of obsolescence in the automotive industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The Obsolescence Challenge About 25% of dealers struggle with obsolete parts accumula...

Eric Foster is the president of DealerVantage, a cutting-edge technology company transforming the automotive retail industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode, they explore the origins of DealerVantage, its mission to provide data-driven customer insights to empower fixed ops leaders, and how their innovative solutions enable...

Skyler Chadwick is the Director of Product Consulting at Cox Automotive , Xtime . 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode they dive into the changing landscape of the automotive industry, with a particular focus on fixed operations. Skyler shares valuable insights from his conversations with dealerships and highlights the shift in pr...

Edna Pham is an Automotive Technician at Cavender Auto Group. With over 5 years of experience in the field. Edna has honed her expertise in various automotive systems, including charging, electrical, body, brakes, chassis, engine, differential, HVAC, and suspension. She holds a Section 609 certificate in HVAC repairs and is certified in safety and emissions. 👉 Register for the upcoming Fixed Ops...

Chris Saraceno is a business executive, real estate investor, speaker and leader who has, over the past 38 years, discovered what surrounding yourself with the happy and prosperous people, coupled with hard work, can bring over a lifetime . Chris has been a featured speaker at numerous conventions and has published hundreds of articles both online and in business magazines. While he speaks on a wi...

Jim Roche is the founder and the executive chairman of WarrCloud -  a SaaS business which delivers a new and totally unique AI-enabled service to the retail automotive vertical, automating the auto dealer’s administration of warranty claims. In this episode we discuss the exciting and transformative changes happening in the warranty processing industry. Jim shares insights into how technology is d...

Tim Hardin is the global senior Vice President of Epicor, a renowned name in the industry.  Tim provides valuable insights into Epicor's 50-year journey, highlighting their extensive experience in market intelligence, manufacturing, distribution, and retail solutions.  👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We discuss Epicor's long histor...

In this episode Ted Ings welcomes panelists Ed Roberts, Mark Mickens, and Kara Delaine to discuss the paradigm shift in automotive servicing and the rise of mobile service trucks. Discover how convenience and customer-centricity are driving the industry forward, and why dealerships must adapt to meet customers on their terms.  👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss...

Sarah Caballero is an accomplished technician from the Cavender Auto Group in San Antonio. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode host Kara Delaine sits down with Sarah who shares her experiences and insights, shedding light on what it's like to be a woman in a male-dominated industry. From her humble beginnings as a young girl...

David Reinicke is the president of Automotive Warranty Network (AWN). In this episode David discusses the crucial role of proper warranty claims administration in the automotive industry. As the leading authority in the field, David sheds light on the importance of efficient warranty processing, accurate documentation, and proactive auditing to help dealerships maximize their revenue while minimiz...

Sarah Vantine is the vice president of Sales at Quantum Five. Sarah’s passion is helping automotive dealers succeed by creating business development strategies that remove roadblocks, empower people, and elevate the customer’s experience. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Sarah talks about her positive outlook on being a woman in the automotiv...

Kara Delaine is the Vice President at Ted Ings’ Fixed Ops Roundtable and a prominent figure in the automotive industry. She's an ambitious spirit who strives to remain authentic and transparent while broadening our society's knowledge about the automotive industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode Kara Delaine shares...

Shon Kingrey is the Vice President of Fixed Operations, Kayser Automotive Group. Shon is a well-known figure in the fixed ops community, and his focus has always been on employees and customers. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode we discuss the recent changes in Shon's career and the industry as a whole. We explore the shif...

Jamie Farley is a podcast creator, producer, and editor of GetinHerLane podcas. Jamie has over 20 years of experience in the automotive industry and has spent most of her career in the field, allowing her to learn a lot about the industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Today’s conversation covers her journey in the automotive industry, fro...

Dennis McGinn is the founder and chief executive officer of Rapid Recon, the world’s standard in vehicle reconditioning and speed-to-sale inventory turn improvement, and the industry’s leading expert in time-to-line (T2L) reconditioning. Dennis shares insights into the importance of transparency and time to line in the auto retail industry. 👉 Register for the upcoming Fixed Ops Roundtable Event W...

Owen Moon is the CEO of FIXED OPS DIGITAL ,  Automotive’s Premier Service Marketing & Technology Company with corporate headquarters in Greenwood Village, Colorado. FIXED OPS DIGITAL provides franchise dealerships with an integrated online marketing solution to help promote and merchandise their fixed ops department on their website. 👉 Register for the upcoming Fixed Ops Roundtable Event What...

Kirk Firmin is the Fixed Operations Director at Florence Toyota in Florence, South Carolina. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode, Kirk Firmin talks about how they took their reconditioning process beyond the "good enough" phase by utilizing a connected reconditioning system that is part of their larger DMS perk. Before...

John Clavadetscher, is the President and Chief Commercial Officer at Outsell. Outsell is a data and technology company whose automotive customer data and engagement platform listens, predicts and engages with customers at scale, delivering measurable improvements in sales, profitability, and customer loyalty. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode:...

In this episode we are joined by Earl "Sticks" Brown and Kelly Culliver from Radiant Ride Certified Dealer Network. Sticks and Kelly discuss Radiant Ride's unique service experience for car owners, creating a one-stop shop solution for cosmetic repairs and routine maintenance at dealerships. The company is working collaboratively with dealers, creating destination centers for custom...

In this episode we are joined by the pillars of the Fixed Ops Roundtable, Cesar Augustus, CEO of Dealer Scanning, Tully Williams, Fixed Operations Director at The Niello Company, and Ed Roberts, COO at Bozard Ford Lincoln to discuss dealer scanning in 2023. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode we dive into the topic of dealer scan...

Jeffrey Bogaski is the Chief Revenue Officer at Affinitiv. Affinitiv is the leading provider of data-driven marketing and software solutions to the automotive market. He oversees multiple sales teams that include inside sales, outside sales, training teams, and sales specialists, and creates revenue-generating processes and optimize Affinitiv’s product growth strategy to improve business operation...