eCom@One with Richard Hill

Kevin Indig is an Angel Investor, Mentor for Growth and Ex Director at Shopify. He has worked with thousands of websites, helping them to increase their organic revenue with SEO.  After joining Shopify in 2020, Kevin’s role, along with many others in the tech world, was made redundant in 2022. He openly chats to us about navigating the emotional impact of this challenge and why this is a current c...

Mark is the Co-Founder at Shiptheory, a flexible shipping rules engine that allows you to create simple and complex shipping rules. Mark has been in the world of eCommerce for years now, from starting by building stores to co-founding Shiptheory in 2016.  In this episode, Mark dissects the key to utilising shipping to increase profits and explains the greatest tactics to battling high pressure and...

Monica Sharma- Patnekar is a Brand and Strategist Consultant at Business with Monica. She has worked in the eCommerce industry for over 17 years, helping and consulting anything from lean start-ups to major companies to boost growth and retention.  In this episode, Monica shares her expert opinion on topics such as customer connection, personalised packaging, building a brand through emotional mar...

Jim is the Sales and Marketing Director at Valley and Peak, a retail store that sells all things outdoors for your adventure trips. Jim joined the company in a period of mass growth, therefore he shares some insights and learnings during the pivotal moments of their success. Jim breaks down how ambassadors really work in the world of eCommerce, the biggest challenges that will come for business in...

Phill is the Managing Director at PAASE, an Agency that drives growth for ambitious eCom brands from customer data through marketing automation, by maximising their investment in the eCommerce tech stack, implementing proven growth strategies and advanced segmentation.  PAASE was set up by Phill in 2019 following 9 years of working with businesses such as Avis Budget Group, Travelodge, Sainsburys,...

David’s entrepreneurial journey began in his early twenties when he sold Australia’s most beloved sporting venue, the Melbourne Cricket Ground. Since then, his business experience has spanned from franchising retail clothing stores to founding one of Australia’s most trusted digital agencies, Melbourne SEO Services.  In 2016, he successfully systemised himself out of that business, hired a CEO and...

Jeremy Grieve is the Chief Executive Officer at The Fish Society, the UK’s leading internet fishmonger. They pride themselves on the quality and freshness of their products. After joining the team as the Marketing and Operations Manager in 2016, Jeremy has been instrumental in their growth. In this podcast, Jeremy shares how he became the Chief Executive Officer of The Fish Society and his advice...

Ian Moore is the Head of Services at Excellent Zephyr, The world’s #1 cloud-based ERP, integrated and automated to create a truly end-to-end retail experience. Excellent Zephyr aims to rapidly growing eCommerce stores with positive retail solutions. They have worked with many top-class companies such as Gym Coffee, ALDO, Lulu Guinness and many more. In this episode, Ian talks about the biggest mis...

Douglas Franklin is the Founder and Chief Executive Officer at Penny Black, a company that connects customers and brands at the point of unboxing. They create memorable moments that build customer loyalty with eCommerce stores such as Paul Valentine.  In this podcast, Douglas shares how companies can deliver a better customer experience with personalised packaging, the mission behind Penny Black a...

Arthur Rakovskis is a Partnerships Manager at Fresh Relevance with a proven record of successful closures leading to the ecosystem growth in SaaS startups. He is proficient in relationship building/management, negotiation and sales strategies. Arthur has a passion for history and art, and a love for exploring new languages and cultures, as well as a constant drive to learn. In this episode Arthur...

Andrew is the Founder of BlueTuskr, a full-service marketing company for eCommerce sellers. With over 13 years of experience, he has proved himself to be a leader in the field. He specialises in branding, social media, SEO, web design, graphic design, email marketing, and more.  In this episode, Andrew talks about how to create the best experience for existing customers, the biggest challenges in...

Adam Gent is the CEO of Gent of Search and has spent over 10 years in the world of SEO. Gent of Search works with in-house teams to implement results-driven SEO solutions. Adam works day to day with major clients and large companies to improve their SEO. In this episode, Adam talks about hidden gems in the world of SEO to get the most out of the technical side and what companies should be focusing...

Colby Flood is the CEO and Founder of Brighter Click. Brighter Click aims to educate companies on how to run profitable Paid Advertisements across Social Media. He manages a community of high achievers that help over 70 clients grow their business. Colby has over 15 years of experience in the eCommerce world. In this episode, Colby talks about what companies are doing wrong with their Paid Ads. Fi...

Andrew Norman has spent the majority of his career working with some of the largest shipping solutions in the world and has helped thousands of merchants across the world fulfil their shipping needs.  In this podcast, Andrew talks about why having a high-quality and well organised shipping process is so important, what you can do within your shipping service to compete with big brands such as Amaz...

James White is the Partnership Director EMEA at Klaviyo, a unified customer platform for email, SMS and more. Klaviyo aims to build a personalised experience between the brand and the customer, using data and flows (automation) to engage customers with email marketing. They work with thousands of ambitious companies, such as Nomad, Huckberry and Blenders Eyewear.  In this podcast, James talks abou...

Christie McLean, CS Lead at Perpetua and Elliot Gregory, Account Executive at Perpetua join us on the eCom@One podcast to chat about all things Amazon Ads. Perpetua helps the world's best brands improve Ad performance across Amazon, Walmart, Instacart and more.  Through the platform, brands and sellers create goals based on strategy and rely on Perpetua’s best-in-class, always-on optimisation to e...

Evan Padgett is the COO at Stealth Venture Labs, a performance marketing agency. He has over 20 years of experience in the world of eCommerce, specialising in operating and marketing subscription eCommerce businesses.  The team at Stealth Lab have generated over $2B+ in online sales for brands like JustFab, Fabletics, Zulily, ThriveMarket, ShoeDazzle, Uber and more. They manage $10-15M in media on...

George Inannou is the Managing Partner at Foolproof, an experience design company. They work with global brands such as, The White Company, Shell, Suzuki, Post Office and Sony PlayStation. George has worked in a variety of sectors including, retail, apparel, financial, FMCG, luxury, travel and more over the past 20 years!  In this podcast, George shares how he found his passion for eCommerce. Most...

Shanif Dhanani is the Founder of Apteo, a software that helps eCommerce brands personalise their marketing campaigns by using AI to predict what their customers will buy next. Shanif has worked on the Data Science team for Twitter, so he knows a thing or two about data! In this podcast, Shanif shares how companies can use Apteo to identify upsell and cross-sell opportunities without being pushy, t...

Will Charnley is the Former Chief Sales Officer at Seasalt, a Cornish Clothing company with over 65 brick-and-mortar stores. After going through a digital transformation journey, Seasalt is on track to hit £100m in sales, largely due to its partnerships with M&S, Zalando, Next and Amazon US. Prior to joining Seasalt, Will headed up Strategy at Greene King, the UK’s largest pub company. Before...

Joe Newbold is the Team Lead Enterprise at Sendcloud, Europe’s number 1 shipping platform that supports 25,000 merchants to deliver a seamless shopping experience for their customers. Sendcloud works with thousands of retailers to make national and international delivery so much easier. In this episode, Joe talks about his experience working in Shanghai and what it taught him about their amazing c...

Austin Simms is the CEO of Dayrize, a sustainable impact measurement technology that allows businesses to understand the impact of their products on the environment by assessing environmental and social factors.  Austin has worked in the world of eCommerce for over 20 years for some of the most respected brands, such as Nike and TomTom.  In this episode, Austin shares some immediate changes eCom b...

Chlöe Gibbions is the Director of Ours Agency, a data-first Influencer Marketing Agency. After working for In The Style and SimplyBe, Chlöe took the leap to run her own business and has now worked on hundreds of stand out campaigns. She shares how she made her moves into the industry in this podcast.  In this episode, she discusses the power of influencer marketing and how businesses can reach new...

Omid Torkian is the Co-Founder of Shipbots, a software that integrates with your sales channels, allowing hassle-free shipping and fulfilment. He has built a hugely successful eCommerce store from scratch. Find out how he has navigated the challenges of eCommerce retail in this podcast.  In this episode, he discusses how to leverage opportunities in eCommerce and find the right product. He shares...

Adam Pearce is the CEO of Blend Commerce, one of the UK’s fastest growing Shopify and Klaviyo agencies that specialises in customer experience. He helps some of Shopify’s best loved brands deliver an insane eCommerce adventure on their website to increase their sales, average order value, retention and customer lifetime value. In this episode, he discusses why a business should focus time and reso...