Dental Business Mastery Podcast

In today's episode, I share an experience with a client where I became aware of a negative bias that blinded me to her positive characteristics.  Listen and ask yourself, "what do you see around you?" To take part in my experiment, go to the following link and download my survey: https://julieparkerpracticesuccess.com/wp-content/uploads/2022/11/Shifting-bias-experiment.pdf If you ha...

In this episode, I am talking about goals, what it takes to achieve them and why we often fail. If you have aspirations for a better you, or even a better dental practice, you'll gain great value from this episode! To join me at my live, 3-hour Goals Achievement Workshop, CLICK HERE . If you have any feedback or requests for specific content, contact me at julie@julieparkerpractcesuccess.com....

In this episode, my dental practice consultant buddy from the US, Nancy Crossin, shares some common pet dental practice peeves - and a bunch of great advice! Nancy Crossin has been sharing her wisdom, experience, ideas, and enthusiasm one-on-one, in small and large teams her entire career. Nancy is also the Founder of Complete Customizable Consulting. She is committed to leveling the playing field...

In this episode, I speak with Scott Rotton and Gerald Chow of Zavy360, a practice management software with the time-saving tools you need to run and grow your business efficiently. Visit the Zavy360 website and book a demo to discover more ways this powerful tool can help your dental practice achieve stronger success: https://www.zavy360.com/ If you have any feedback or requests for specific conte...

In this episode, I welcome back Carmel Brown and Belinda Fyffe of The Proven Group. The Proven Group is an external human resources and OH&S service that exists to make your life better and easier! Carmel and Belinda are speaking about one of the great challenges in dental practices today; RECRUITMENT! Tune in and discover how The Proven Group has flipped the process on its head to gain terrif...

In this episode, I am giving you a sneak peek into The Club. The latest Lunch & Learn focussed on the topic of Staff Meetings.  Staff Meetings can be the source of boredom, resistance or even anxiety for attendees. However, there are so benefits that Staff Meetings offer your dental practice when they are run well. I share a powerful process that will guide you to conduct highly effective Staf...

Let's face it. HR and staff management takes up A LOT of time and energy. If you want to make this aspect of practice management more effective and far easier, tune in to this episode! In this episode, I welcome back Carmel Brown and Belinda Fyffe of The Proven Group. The Proven Group is an external human resources and OH&S service that exists to make your life better and easier! And, the...

This episode is a special one.  I interview Berris Saultry of Dental Innovations. Dental Innovations has been supporting dental practices in Australia since the 1990s. It is a family-run business established by Merv Saultry. As the demands of the industry increased, so too have the services offered by Dental Innovations. Initially known more for the savings in dental consumables that D.I. offered,...

In this episode, I am joined by my talented and insightful buddy, Shannyn Merlo. Shannyn is a Business Coach and Founder of Inspired Outcomes. Performance reviews can be the cause of anxiety for both the employee and the manager. This episode will give you some of Shannyn and Julie's best tips for a successful outcome. If you would like to contact Shannyn, go to her website here: https://insp...

In this episode, I am joined by Michelle Taylor, Founder of Marketing Practices. Michelle is an expert marketer of dental practices and today, she shares her insights and strategies for successful social media marketing. If you would like to find out more about how Michelle can assist your practice, go to her website here: https://www.marketingpractices.com.au/ Contact Michelle directly via her em...

In this episode, I am joined by Dr Ros Franklin of Amalgamate. We are talking about a scary topic. What happens if there is a complaint against your practice and you get audited by the Dental Board? Ros has been working with dental teams for years, helping them establish effective and compliant infection control procedures.  Ros was also recently approved as the auditor for a dental practice that...

In this episode, Special Counsel for Burke and Associates, Liz Ong, joins us to speak about selling a dental practice. Selling your dental practice involves many areas that you may be unfamiliar with. Gaining the right advice from the right people is crucial to help ensure you have a successful outcome.  The episode that was referred to by Liz, which covered the topic of buying a dental practice c...

I have a new product and I am super excited about it. Most know about My Awesome Diary, a physical diary made specifically for dental receptionists. Now I have My Awesome Planner!  My Awesome Planner is designed to make sure your year is meaningful and you achieve strong progress towards your goals. A yearly planner including strategies and exercises to help you choose your journey for the coming...

In this episode, I am joined by Greg Smith of Send Handwritten . I gained so much from my conversation with Greg, who has a lot to share about providing a caring, engaging customer experience to your patients. Greg's company, Send Handwritten, offers a unique and powerful opportunity to truly connect to your patients and to your potential new patients. Listen in as Greg and I discuss the many...

The role of the receptionist can be considered one that is effectively filled when you have someone that can answer a phone. However, I believe this role is one of the most important in your practice. In this episode, I share my 8 reasons why the role of receptionist is so crucial to the success of your practice.   If you have any feedback and requests for specific content, contact me at julie@jul...

Cash bonuses are a great motivator for strong performance and a reward for a job well done. For some industries. However, I think it opens a Pandora's Box of potential issues for dental practice teams. In this episode, I share my thoughts on how cash bonuses can turn bad and actually have the opposite effect on your team members than intended. I also explore ideas and techniques that you can...

In this episode, Ameena Basile of Dental Management Expertise returns to speak about our powerful online program. Ameena and I founded Dental Business Mastery a few years ago with the purpose to deliver training to dental teams to improve the success of their personal performance and that of the dental practices they are involved with.   When covid hit, we flipped to online learning. In December,...

Many thanks to my special guest today, Fil Strati of business IT support company, TechSeek. Where do you save your patient data to? How effective is your anti-virus? How secure is your data when you access your practice software remotely? This episode is such an important one to make sure you are structuring your technology systems in a secure, effective and compliant way. Go directly to Fil'...

In this episode, I discuss the many benefits to you and your team when you can effectively delegate. I also share some helpful tips so you can hone this important skill and achieve success. Now, go bake me a pie! If you have any feedback and requests for specific content, contact me at julie@julieparkerpractcesuccess.com.au Head over to our website at Julie Parker Practice Success and find loads o...

In this week's episode, I am again joined by Solicitor and Principal at Burke & Associates Lawyers , Rosy Roberts. Burke & Associates Lawyers is our go-to firm and is tremendously helpful in offering advice and guidance around the legal aspects of dental practice management. Rosy talks to us today about legal disputes, litigation and what you can do to help avoid these situations. Bur...

The financial year is winding up and the 2022/23 year will be upon on before we know it. What are your plans for the future? Do you have any? If you have aspirations to achieve specific goals for your dental practice, then you are going to enjoy this episode. In this episode, I share 5 BIG questions that will help you design your BIG goals for next year. I also throw in an extra question that help...

Once upon a time, there were two dental assistants named 'Jo' and they both worked at my dental practice.  One day, they nearly came to blows in the surgery. Here is how I managed the situation. If you have any feedback and requests for specific content, contact me at julie@julieparkerpractcesuccess.com.au Head over to our website at Julie Parker Practice Success and find loads of inform...

Radiation safety is one of the necessary aspects of a dental practice to manage effectively to ensure a safe working environment. In this episode, I am joined by Gamma Tech Co-Founder, Makenzie Harris, and we talk all things radiation. To contact Gamma Tech directly and find out more about their great service, go to their website: https://www.gammatech.com.au/ During the conversation, Makenzie men...

Many thanks to Dr Linda Wilson, my special guest on today's episode. Dr Linda Wilson is an Energy Psychology Practitioner, Doctor of Chinese Medicine, has a Graduate Diploma in Education (Health), Corporate and individual Coach and is the author of 'Stress Made Easy'. In this episode, Linda encourages us to put time aside for contemplation. To turn our minds to the meaning and purpo...

Identifying what your Practice Values are can have a powerful impact on your recruitment, the systems you establish and your daily dental practice operations. In this episode, I share why I consider Practice Values an important project for you and your team to focus on. I also share the four values that I encourage every practice to consider for their practice. If you have any feedback and request...