Dental Business Mastery Podcast

Amy has spent close to fifteen years in the dental industry, starting as a dental assistant before moving into practice management, consulting, social media, and recruitment. In this episode, she shares what led her to create The Rise - a growing organisation dedicated to exciting, supporting, and retaining dental assistants across Australia. Find The Rise: Website: therisedentalco.com Instagram:...

In this episode, Julie explores what it really means to have growth as a core value in your dental practice - not just as a word on a wall, but as something your whole team genuinely lives. Whether you're a practice owner or a practice manager, this episode will challenge you to think differently about learning - and give you practical ways to bring that thinking into your team. Interested in...

In this episode of the Dental Business Mastery Podcast, Julie Parker sits down with accountant, investor and financial mentor Salena Kulkarni from Freedom Warrior to explore one of the most important - and often overlooked - aspects of practice ownership: wealth creation beyond the dental practice. Salena shares why so many dentists, despite earning strong incomes, still feel financially trapped,...

In this episode, Julie Parker is joined by Jayne Bandy and Dr David Moffet to explore how AI is reshaping the dental patient experience without replacing the human connection that practices value most.  Together, they discuss the growing pressures faced by front office teams, the challenges of phone management, training and patient communication, and how Jane Bandy AI was created to support practi...

In this episode, Julie Parker and Ameena Basile explore five key “levers” that can dramatically improve practice performance when implemented consistently and strategically together. Many practices immediately focus on attracting more new patients when production slows down. But sustainable growth usually comes from improving several areas at once, not relying on one single solution. Resources Men...

Triage questions aren't just a clinical tool, they're one of the most powerful rapport builders your reception team has. In this episode, Julie explores how asking the right questions, with the right warmth, can make every patient feel genuinely heard and cared for before they've even walked through the door. Julie covers triage questions for both urgent and routine appointments, wh...

If you're thinking about opening your own dental practice, this episode is one you'll want to listen to more than once. Julie chats with Ben Marcos, co-founder and general manager of BusiHealth, a national end-to-end property partner for the dental and health industry. Ben and his team help practice owners navigate every stage of the property journey, from finding the right location and...

In this episode, Julie Parker is joined by Charles Kovess, Australasia’s Passion Provocateur, to explore a powerful reframe on stress, problems, and performance, particularly for dental practice owners navigating high-pressure environments. Drawing from decades of experience, Charles introduces a simple yet transformative concept: stress is not caused by external forces, but by our resistance to t...

In this episode, Julie and Ameena sit down with Dr Jenny Liu, principal dentist and owner of Happy Dentistry ( https://happy-dentistry.com.au/ )in Melbourne's CBD, to hear her honest account of buying and renovating a dental practice from scratch. Jenny shares the real challenges she navigated as a young female practice owner - from choosing the wrong contractors and IT providers, to a floode...

In this episode, Julie chats with Mike Collishaw from 32Byte ( https://32byte.com.au/ ), a dental-specific IT company that handles everything from new practice fit-outs to ongoing tech support, cybersecurity, and keeping your patient data safe.  Mike shares why getting your IT sorted from the very start of your practice journey is just as important as your fit-out or finance, and what every practi...

In this episode, I explore a sensitive but vital topic: the role of long-term employees in a growing dental practice. While loyalty is often seen as a virtue worthy of reward, I challenge the idea that tenure alone should guarantee pay rises or position security, especially when that loyalty is accompanied by subtle resistance to change.  Interested in taking your personal, team, and dental practi...

It's a new year and the perfect time to look at your practice with fresh eyes!  In this episode, I share five key areas where a different approach could transform your practice in 2026: raising the bar on staffing, assessing your systems, developing your leadership, listening to your patients, and committing to ongoing team training.  Stop doing the same things expecting different results and...

Struggling to find great candidates, grow patient numbers, or solve practice challenges? Before you tell yourself "we don't have enough resources", consider this: what if the problem isn't a lack of resources, but a lack of resourcefulness?  In this episode, we explore what true resourcefulness looks like in your practice and why approaching challenges with genuine resourcefuln...

Hiring for a dental practice isn’t about volume - it’s about finding the right person. In this episode, I explore how a simple 3-minute video request from job applicants can radically improve your hiring process.  Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success! Visit our website, De...

In this episode, Julie speaks with Dr Ros Franklin of Amalgamate Consulting about the updated Australian Standard AS 5369:2023, now legislated in NSW for dental practices reprocessing instruments.  Ros explains the practical implications, common compliance gaps, and the importance of unified infection control protocols.  Learn how practices can prepare, train their teams, and conduct effective ris...

In this episode, I explore a question that’s been on my mind – do we really need to post so much on social media to grow a successful dental practice?  I share what I’ve seen across a wide range of practices, from those pouring thousands into digital ads to those thriving without any online marketing at all.  I talk about the different types of patients – transients, loyals, and perpetuals – and w...

I had the absolute pleasure of speaking with Ashley Latter, internationally recognised dental communication coach and author of The Perfect Dental Consultation and Don't Wait for the Tooth Fairy .  Ashley shares the story of how he came to focus on ethical communication and sales in dentistry, the essential role rapport and trust play in treatment acceptance, and why the whole team—not just t...

In this episode, I speak with business alignment coach and NLP master trainer Toni Everard about uncovering and overcoming the beliefs that limit personal and professional growth.  We explore how purpose can be found in everyday curiosity and service, why rejection is more about the other person than about you, and how reframing sales as service can transform patient communication in dental practi...

In this conversation, Steph shares her journey from taking over an established practice to transforming it into a thriving, multi-service clinic. She discusses the unique opportunities and challenges of rural dentistry, including expanding clinical skills, building strong community relationships, and attracting the right team members.  Steph also introduces her upcoming rural dentistry retreat, de...

In this episode, Aaron Kelly address a common misconception in dental practices: the belief that floors require frequent strip-and-seal treatments to remain clean and presentable. Aaron explains that, in reality, many dental floors don’t need such harsh and costly procedures but instead benefit greatly from a professional deep clean. Beyond infection control, Julie and Aaron discuss how clean, wel...

In this episode, Ellen Krajnc, a seasoned consultant and trainer, shares her passion for revitalising the art of four-handed dentistry.  Ellen discusses how this proactive, collaborative technique between clinician and assistant not only improves efficiency, ergonomics, and infection control but also enhances patient care and job satisfaction.  As the dental profession grapples with assistant shor...

In this episode, Cate Scolnik of SANE Social Media returns to share her powerful new AI-powered tool designed specifically for healthcare providers.  Cate explains how this tool simplifies digital marketing for dental clinics by generating compliant, customised content and fast-tracking growth strategies.  If you're overwhelmed by online marketing or unsure how to stay compliant while standin...

Selling your dental practice isn’t just about finding a buyer – there are innovative models emerging that many practice owners haven’t yet considered. In this episode, I speak with Craig Keegan from M&A Profits about the roll-up model – a fresh alternative to traditional practice sales. Learn how this approach can unlock greater opportunities, better align with your goals, and offer more flexi...

In this episode, I am joined by co-host Ameena Basile. We were thrilled to speak with Marcius Bispo of SmilePass, to explore how this innovative platform is transforming dental practices. From simplifying complex payment systems to revolutionising patient loyalty through membership plans, SmilePass empowers practices to improve operational efficiency, financial management, and patient satisfaction...

In the final episode of this four-part series, I delve into the critical role each team member plays in achieving your dental practice’s 2025 goals. Building on the previous discussions about reflecting on the past year, setting goals, and creating actionable plans, this episode focuses on the importance of team engagement, motivation, and clear delegation. I also discuss the powerful impact of un...