Dental Business Mastery Podcast

This episode with Stephen Douglas of The Whitening Project opened my eyes to the possibilities of tooth whitening that I had not considered. Sure, tooth whitening helps patients whiten their teeth. However, there are additional, highly impactful benefits of assessing how your team manage tooth whitening in your clinic, with your existing and potential patients.  The Whitening Project takes a fresh...

In this episode, I am joined by Steph Burrell and Chris Haigh of Mercury IT. Steph and Chris are here to help me - and you - understand exactly why we need to put cyber security on the agenda and implement the right systems into our dental practices.   If you think cyber security is just about protecting your patient data, you have as much to learn as I did! There's much more to it.  If you w...

In this episode, I am joined by Dr Joseph Badr from :Dsmile, a company that offers beautifully designed oral hygiene products. :Dsmile's subscription plan ensures that patients receive regular refills and replacements conveniently delivered to their homes. :Dsmile products are not only aesthetically pleasing but also provide high value. They are ideal for dental practices looking to different...

In this episode, I am joined by Dr Vicky Prokopiou. A dentist, practice owner and a former pharmacist, Vicky has accumulated more than twenty years of experience in the healthcare industry. Along with being a mother to three wonderful children, Vicky has successfully established three dental start-up practices. Vicky's passion is to empower women in dentistry to embrace their true selves, dis...

In this episode, we welcome back Rochelle Fisher from Dental Assisting & Beyond, who brings her wealth of knowledge and expertise to help dental teams establish and streamline their implant management processes. Rochelle provides valuable guidance on various aspects of the process, including sterilisation, equipment maintenance, patient communication, and engagement. Despite the challenges tha...

In this episode, I am joined by Naomi Arnold, Founder of The Human Practice. Naomi - or Nomes, as she is known - is passionate about creating high-purpose, human-centred team cultures in dental practices.  Whether it is getting your dental team's foundational culture and communications right or guidance for a difficult conversation with a staff member, Nomes will help you! Nomes draws on her...

Dr Simone Boer is a transformative force in the field of neuro-coaching, with over two decades of experience in studying human behaviour. Simone has developed effective brain hacks that empower high-achievers to overcome insecurities, break free from autopilot, and fast-track their path to success. In a recent episode, Julie referenced an ADA article that sheds light on the mental health of dental...

In this episode, I am having a conversation with Nerissa Bentley, The Melbourne Health Writer. Nerissa is dedicated to providing dental practices with credible marketing content that is also compliant with our dental governing bodies.  Nerissa's content is presented in a way that supports, educates, and empowers consumers. Join us as Nerissa shares ways to help you connect with patients and t...

In this episode, I am joined by Juen Phie of P & Y Partners. Juen is not your average accountant.  Juen is dynamic and innovative in his thinking and advice to clients. He takes the conversation to a higher level and, because of this, his discussions with his dentist and doctor clients are not what you would normally expect. Neither are the results they achieve.  Listen to my conversation with...

In this episode, I am joined by Jill Ford, Dental Educator at Chisholm Institute of TAFE. Jill has had a long career in dental practices and for the last 10 years, has been educating trainee dental assistants.  Traineeships offer an inexpensive solution to the challenges dental practices have in filling the vacant roles in their practices.  How do we attract more people into dental assisting train...

In this episode, I am joined again by Gerald Chow and Scott Rotton of Zavy360. If you missed the first time Zavy360 were guests on the podcast, go to episode 69 here: https://www.buzzsprout.com/1778128/11503935 Zavy360 is a powerful practice management software with the time-saving tools you need to run and grow your business efficiently. There have been some big updates with Zavy360, and they are...

In this episode, I am joined by my new buddy, Michelle Pritchard of Aligned Business Consulting. Michelle is a business consultant focussing primarily on helping specialist dental practices. After helping her dentist-husband manage his dental practice, Michelle then went on to other practices helping them to achieve greater levels of success. During our conversation today, Michelle shares insights...

Sye Hughes of Healthengine is my guest for today's episode. Sye has had a long history of working in healthcare and now heads up Dental Operations with Healthengine. Sye shares some great tips to help attract new patients into your dental practice and how using Healthengine can really facilitate the process. As Sye says during this episode, we are slowly being conditioned into expecting immed...

In this episode, I am joined by Olga Iouchina of MediPro Capital Finance. Olga shares the missed financial opportunities when you arrange all of your lendings through one institution. MediPro Capital have access to a far greater number of financial products than any one bank and they can source far more beneficial lending arrangements. Make sure you get (and have) the best deal by contacting Olga...

In this episode, my partner in Dental Business Mastery, Ameena Basile, joins me. Each month, Ameena and I produce the Lunch & Learn for members of The Club and we share a snippet of the content today.  The Lunch & Learn for this month is '52 Ways to Market Your Practice'. In today's podcast, we share a few of those 52 marketing ideas.  If you are interested in becoming a mem...

In this episode, I speak with Cate Scolnik of Sane Social Media about how to promote your dental practice through social media. However, Cate does this with a powerful twist. Listen in and find out how you can achieve real results with your social media marketing.  If you would  like to contact Cate, go to her website Contact Us page here: https://sanesocialmedia.com/contact/ ---------------------...

In this episode, I am joined by John Giliberto, Founder of SilverFlow Technologies. SilverFlow Technologies offer dental practices a superior alternative to the usual and long-used chemicals for disinfection and infection control. Once plumbed into your dental practice, the specially filtered and treated water can be used for your suction run-through, filling of your autoclave, ultrasonic and cold...

In this episode, I am joined by an old friend. Susie Raso has over 25 years in the dental industry. Susie has been a superstar Practice manager and is the Founder and Consultant-Coach at The Dental Concierge. Susie and I met about 12 years ago. We completed our Neuro-Linguistic Programming practitioner training together. We recently - and wonderfully - reconnected when Susie launched her magnifice...

In this episode, I play you a portion of The Charles Kovess Show that should help you have a very happy 2023! Charles Kovess, the co-founder of Julie Parker Practice Success, shares 7 choices that will make your 2023 a very happy one indeed.  These choices are clear and simple but they are not easy.  Making these choices consciously gives you great personal power. And, power is your ability to cre...

In this episode, I encourage you to take a fresh look at your practice's Cancellation Policy. Many have established the routine of declaring Cancellation Policies from the rooftops as a means to reduce the chances of experiencing the negative consequences of unproductive time. However, is it necessary? Is it actually damaging to our relationships with our patients? Listen as I share my sugges...

In this episode, I am joined by marketing expert, Nicholas Dogulin. Nicholas is the Founder and Sole Director (and head trouble-maker) of Dental Rank, a marketing company that focuses on helping dental practices grow their businesses.  Nicholas has a unique approach to the management of his clients and their practices. Listen as he shares insights, wisdom and how dental practices can be more succe...

In this episode, I am joined by Rochelle Fisher of Dental Assisting & Beyond. Listen as Rochelle talks about her area of expertise; training dental teams in surgical, sterile fields for surgical implant procedures. Rochelle's training extends beyond that, though! Rochelle has worked in dental surgeries from the young age of 16 in her homeland of the UK. Rochelle created Dental Assisting &...

In this episode, I am joined by Rochelle Fisher of Dental Assisting & Beyond. Rochelle has worked in dental surgeries from the young age of 16 in her homeland of the UK.  Rochelle created Dental Assisting & Beyond when COVID hit. She provides training and coaching for dental teams in the two areas of surgical processes and building team member health and wellness.   Listen as Rochelle shar...

In this episode, I am joined by Michael Dinsio of Next Level Consultants. Michael helps people get into dental practice ownership the right way. He is an experienced and highly-respected dental practice consultant who has helped over 500 doctors start, buy, and grow their practices for almost a decade. Listen (or watch, if you are on YouTube - https://youtube.com/playlist?list=PL1MIigc47x9oZiFUnzP...

In this episode, we hear about some more pet peeves that Dental Practice Coach and Consultant, Nancy Crossin, has with dental practices. Listen to our conversation as Nancy covers a range of topics including how to prepare your team for a visiting consultant, getting the right financial systems in place and some beautiful insights and wisdom about our experience as dental practice owners and team...