Upshot.ai
Customer Engagement 101 by Upshot.ai
Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.
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Episodes
Pitfalls to Avoid when Applying Gamification 29.06.2023 2:51
Listen to Gamification Expert, Krishna Chaitanya, talk about some of the most common mistakes businesses make when applying Gamification to their business and how to avoid them.
Hacks to ace Customer Engagement in 2023 22.06.2023 1:27
Gamification Expert, Krishna Chaitanya, lists some hacks and tips that can help you be on top of your customer engagement game.
How to kickstart your Gamification Journey? 15.06.2023 2:59
Gamification Expert, Krishna Chaitanya, shares his experience with Gamification and gives valuable advice on how he thinks people should start with it.
How are apps like CRED and Swiggy excelling at Gamification? 08.06.2023 4:40
Gamification Expert, Krishna Chaitanya, talks about how CRED and Swiggy are acing their Gamification games. He and Kaustuv also discuss Swiggy and its use of Gamification to boost its customer loyalty.
What industries use Gamification all the time? 01.06.2023 1:10
According to Gamification Expert Krishna Chaitanya, the FinTech industry is leading the race when it comes to implementing Gamification. Comment down below in case we missed some industries in which you see Gamification being used!
How will Gamification Change in 2023? 25.05.2023 2:22
In this episode, Gamification Expert, Krishna Chaitanya, talks about the direction Gamification will move in 2023 and how it will transition according to the changing times. They discuss how subtle gamification is going to the forefront and affect how companies implement Gamification.
The Understanding Gamification Podcast: E9 - Loyalty + Gamification = Success? 18.05.2023 2:57
In this episode, Kaustuv and Architaa discuss customer loyalty in-depth and the role gamification plays in boosting it. They also list various examples of brands that use Gamification to increase loyalty.
The Understanding Gamification Podcast: E8 - How does Gamification supercharge your user engagement? 11.05.2023 3:35
In this episode, Kaustuv and Architaa discuss user engagement and how Gamification is a winning strategy for user engagement. They outline different game elements like Progress bars, Competition, Badges, and more.
The Understanding Gamification Podcast: E7 - How can Gamification Help with Product Adoption? 04.05.2023 3:16
In this episode, Kaustuv and Architaa discuss product adoption and how gamification comes into the picture to help users reach the "Eureka" moment faster. They outline different ways in which digital platforms are adding Gamification to the product adoption process to influence behavioral changes in users.
The Understanding Gamification Podcast: E6 - Onboarding + Gamification = Success? 20.04.2023 3:24
In this episode, Kaustuv and Architaa talk about user onboarding and the huge success that Gamified Onboarding is. They also exchange examples of platforms that are excelling at user onboarding with Gamification.
The Understanding Gamification Podcast: E5 - Is Gamification really THAT good? 13.04.2023 3:17
In this episode, Kaustuv and Architaa outline some of the benefits of using Gamification, like boosting user engagement, improving user experience, and building productive habits.
The Understanding Gamification Podcast: E4 - Decoding Game Mechanics and Dynamics 06.04.2023 2:09
In this episode, Kaustuv and Architaa describe the difference between Game mechanics and game dynamics with examples and highlight how they come into play while designing a gamified platform.
The Understanding Gamification Podcast: E3 - What makes Gamification a huge success? 30.03.2023 2:46
In this episode, Kaustuv and Architaa talk about the science behind Gamification and why it actually works. They also discuss intrinsic and extrinsic motivation and how it plays together to push people to act.
The Understanding Gamification Podcast: E2 - What are some of the best Gamified platforms? 23.03.2023 2:49
In this episode, Kaustuv and Architaa talk about all the Gamified platforms we use daily, like Myntra, Cred, etc., and how they use different Gamification elements to boost engagement.
The Understanding Gamification Podcast: E1 - What is Gamification? 16.03.2023 3:51
In this podcast series, Kaustuv and Architaa discuss Gamification in-depth with examples. They also outline all the different industries Gamification can be used in to boost user engagement and retention.
What are some unusual industries that now use Gamification? 09.03.2023 3:12
In this episode, Gamification Expert, Krishna Chaitanya, talks about some unusual industries and products that have now started using Gamification. He elaborated on how it has increased user engagement and retention.
How to Kickstart your Gamification Journey with Krishna Chaitanya and Kaustuv Dwivedi 02.03.2023 31:26
In today’s episode, Krishna and Kaustuv talk about how to kickstart your Gamification journey, what mistakes you should avoid, and discuss success stories of some of the top companies who could make this process easier for you. This podcast shows how one can implement Gamification in this current market situation and some common mistakes people make when they try to infuse a customer engagement to...
What are some of the brands that revolutionized Gamification? 23.02.2023 5:19
In this episode, Gamification Expert, Krishna Chaitanya, names the many brands that revolutionized Gamification and are pioneers in the field. He also discusses all the different ways these brands used Gamification to modify user behavior.
What are the biggest advances in Gamification over the years? 16.02.2023 1:35
In this episode, Gamification Expert, Krishna Chaitanya, discusses the biggest advances in Gamification over the years and lists big brands that now use Gamification.
Do gamified elements need to look like a game? 09.02.2023 0:33
In this episode, Gamification Expert, Krishna Chaitanya, busts the common myth of gamification needing to look like games.
Are Reward Points a part of Gamification? 02.02.2023 1:54
In this episode, Gamification Expert, Krishna Chaitanya, outlines when reward points are considered Gamification and when they fail to leave a psychological impact on users.
What qualifies as Gamification for non-gaming apps? 26.01.2023 4:58
In this episode, Gamification Expert, Krishna Chaitanya, talks about what exactly qualifies as Gamification for non-gaming apps like banking. He also explains how Gamification finds its roots in psychological techniques.
Why is Gamification important for an app or a website? 19.01.2023 1:01
In this episode, Gamification Expert, Krishna Chaitanya, talks about why Gamification should matter to app or web product owners and how it is critical for product growth.
What exactly is Gamification? 12.01.2023 0:58
In this episode, Gamification Expert, Krishna Chaitanya, talks about how he perceives Gamification and what it is based on.
How to Gamify your App in 2023 05.01.2023 37:56
In today’s episode, Krishna and Kaustuv talk about all things gamification, including thought-provoking facts about customer engagement and the industries that are more susceptible to implementing gamification in 2023. This podcast shares light on how one can implement Gamification in this current market situation and some of the common mistakes people make when they try to infuse a customer engag...
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