APQC Podcasts

Advocates want to open COVID-19 vaccine patents to scale up vaccine production, but that won’t be enough for manufacturers around the world to successfully produce vaccines. To make something as complex as a vaccine, you need to tacit knowledge. In this podcast, APQC’s Lauren Trees and Carla O’Dell explain what tacit knowledge is and four ways to transfer it.   Subscribe to us on iTunes or whereve...

The global microchip shortage is driving production delays across industries and around the world. But semiconductor manufacturers can’t just “go make more.” In this podcast, APQC’s Lauren Trees and Carla O’Dell explain how process knowledge unlocked this problem in the 90s, and why it’s key to solving the problem today.  Subscribe to us on iTunes or wherever you get your podcasts! Register for AP...

When the COVID-19 pandemic hit, nonprofit organizations had to make rapid adjustments to strategy and operations to meet urgent and evolving needs. In this podcast, Mercy Harper talks with Charly Weldon, President & CEO of Family Houston, and Mike Pomeroy, Senior Program Director at Brighter Bites, about their organizations’ strategic planning approaches and how they stayed agile during the pandem...

What are the biggest “don’ts” in strategic planning? In this brief chat, Mercy Harper and Holly Lyke-Ho-Gland, Principal Research Lead for Process and Performance Management at APQC, dream up the worst strategic planning process ever to help leaders avoid the most common strategic planning pitfalls.  Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's Process & Knowled...

Storytelling helps us structure to our ideas, make sense of our experiences, and connect around a shared vision. In this podcast, APQC’s Lauren Trees talks to storytelling expert Lance Weiler about the evolution of narrative and how organizations can use storytelling techniques engage groups in virtual and hybrid settings. Weiler is the Director of the Columbia University’s Digital Storytelling La...

In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Paul Fjelsta and Kaylen Malley Bill Benjamin about employee engagement, support, and empowerment to drive sustainable improvements. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's Process & Knowledge Management Conference!     

Blind is an anonymous workplace app that’s drawing a lot of attention—and funding—from the Silicon Valley crowd. But what are employees really doing on Blind? Should employers be worried about it?  In this podcast, Mercy Harper talks with Elissa Tucker, Principal Research Lead for Human Capital Management at APQC, and Lauren Trees, Principal Research Lead for Knowledge Management at APQC, about th...

In this podcast APQC’s Holly Lyke-Ho-Gland talks with Bill Benjamin about emotional intelligence, why it’s important, and how it can drive change and improve influence.   Bill Benjamin is a keynote speaker at APQC's 2021 Process & Knowledge Management Conference October 6th and 7th. To learn more about the #1 Conference for KM & Process go apqc.org. Subscribe to us on iTunes or wherever you get yo...

Record-to-report (R2R) is the end-to-end process of recording, closing, consolidating, and reporting on financial data at the period end. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about R2R, its risks and challenges, and what internal controls and key performance indicators organizations sho...

Order-to-cash (O2C) is the end-to-end process for receiving and processing customer orders and applying cash. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about O2C, its risks and challenges, and what internal controls and key performance indicators organizations should have in place for this k...

Risk control matrices are powerful tools for identifying, ranking, and implementing control measures to mitigate risks. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about how to structure and apply a risk control matrix, as well as other tools and templates organizations should consider for int...

Sarbanes-Oxley (SOX) has been in place for nearly two decades, but many organizations still struggle to understand how it fits into their internal controls programs and end-to-end processes. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about the implications of SOX for today’s finance teams. Su...

Internal audits are key to ensure that risk management, governance, and internal controls processes are operating optimally. But how should organizations structure internal audit programs, and how does internal audit support organizations’ internal controls programs? In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and a...

With so many recent developments in technology and business circumstances, it’s a great time to consider what skills, knowledge, and experiences tomorrow’s KM professionals will need. In this podcast, APQC’s Mercy Harper talks with Dr. Kendra Albright, Goodyear Endowed Professor in Knowledge Management at the School of Information at Kent State University, and Lauren Trees, APQC’s Principal Resear...

The path to a career in knowledge management isn’t always clear-cut. In this podcast, APQC’s Mercy Harper talks with Dr. Kendra Albright, Goodyear Endowed Professor in Knowledge Management at the School of Information at Kent State University, and Lauren Trees, APQC’s Principal Research Lead for Knowledge Management, about KM careers and degree programs. This podcast is part one of a two-part podc...

Finance leaders often wonder how they should structure internal controls. Where should they consider using shared services, and what processes and activities are best managed by the business units? In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about key considerations and best practices for stru...

What are key risk indicators (KRIs) in financial management? In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about KRIs, why they matter, and which KRIs organizations should monitor.

What are the “three lines of defense” (3LOD) in financial management? In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about the three lines of defense and how they should be applied and operationalized. Remember to follow APQC on Twitter  @apqc !

  In a virtual or hybrid workplace, people of all generations need to use technology to collaborate and communicate effectively. In this podcast, APQC’s Mercy Harper talks with three guests—Jude Cohen, Social Strategist at Ogilvy (Millennial), Lauren Trees, Principal Research Lead for Knowledge Management at APQC (Gen X), and Cindy Hubert, Executive Director of Client Solutions at APQC (Baby Boome...

This podcast is for people who think big. You’ll hear voices from different industries, functions, and disciplines. Because what we’ve seen, since APQC’s founding in 1977, is that the most innovative ideas spark when people step out of their silos. Scroll through the episodes, you’re bound to find one that’s just perfect for you. But we also encourage you check out the ones that don’t look like an...

Do Millennials, Gen Xers, and Baby Boomers communicate and collaborate differently in the virtual workplace? To find out, APQC’s Mercy Harper invited three guests from three different generations to talk about their experience: Jude Cohen, Social Strategist at Ogilvy (Millennial), Lauren Trees, Principal Research Lead for Knowledge Management at APQC (Gen X), and Cindy Hubert, Executive Director o...

Many organizations are moving to hybrid office environments where some people work remotely, and others work from home. In this podcast, APQC’s Mercy Harper talks to Lauren Trees, Principal Research Lead for Knowledge Management at APQC, and Iris Mansour, founder of Every Epic, about the unique challenges of the hybrid office and how to overcome them. Remember to follow APQC on Twitter  @apqc !  

The hybrid office offers a lot of benefits, but it also has unique challenges, especially when it comes to communication. In this quick chat, APQC’s Mercy Harper talks to Lauren Trees, Principal Research Lead for Knowledge Management at APQC, and Iris Mansour, founder of Every Epic, about engaging hybrid office leaders in communication training and what effective communication looks like in a hybr...

Employees have struggled to find information inside their organizations for years—and the shift to remote work only exacerbated the problems. In this podcast, APQC’s Lauren Trees talks to Alana Cento of Sinequa, a leader in Intelligent Search, about the search challenges KM programs face, how they can be solved, and the critical success factors for implementing and getting value from search improv...

In this APQC podcast hosted by Marisa Brown, Senior Principal Research Lead, Supply Chain Management, talks to Stephen Wunker and Charlotte Desprat from New Markets Advisors, and they discuss five ways that organizations have changed their approach to innovation as a result of the disruptions from COVID-19. Leveraging these principles enabled organizations to move rapidly to build and sustain inno...