APQC Podcasts

In this episode, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviews Travis Ellinger (Vice President of Advisory Services, MS Companies) to discuss how MS Companies went about creating and using their own process framework for their field work with manufacturing clients and concludes with three tips for organizations interested in developing their ow...

This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 4 covers how to train and engage employees in the change.

This podcast is Part 3 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 3 covers how to effectively communicate change.

In this podcast, Brittnee Dixon, a research manager at APQC, and Cindy Hubert, the executive director of client services at APQC, discuss five key truths that can help you achieve success with your Knowledge Management program and transform it into a KM powerhouse.

This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 2 covers how to manage change.

This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 1 covers who guides organizations through change and how to prevent change saturation.

On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss what a utopian DEI program looks like and how to get your organization’s DEI needle to move to that portrait of success.

On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss if DEI can be measured, and, if yes, what are key things organizations should be measuring for an effective DEI program.

On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss the best ways to get every employee engaged with and committed to DEI, starting with how to build trust across the organization.

In this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging insights from recent research Optimizing Customer Service and Transforming the DNA of Your Customer Service Team , they will share:  Why customer service matters now  Opportunities for greater al...

The past few years have seen major disruptions in the world of work, and one result is the growing gap between how managers and employees think about productivity. One result is the rise of productivity surveillance tools, which track how workers spend their time. This podcast explores common misconceptions about employee productivity, the potential downsides of surveillance software, and the impa...

On this podcast, APQC’s Sharae Celestine talks with LaTrina Collins-Craig, a licensed professional counselor and the co-founder of C&C Wellness Center, about neurodiversity and how it can be that special ingredient that unlocks the answers to problems and drives innovation forward.

On this podcast, APQC’s Carla O’Dell talks with Ed Hoffman, former Chief Knowledge Officer at NASA, about how to infuse human skills and knowledge into project management. Check out Ed Hoffman’s new book, The Smart Mission: NASA’s Lessons for Managing Knowledge, People, and Projects , available on August 16, 2022.

On this podcast, APQC’s Mercy Harper talks with Sara Nash, Senior Consultant at Enterprise Knowledge, about the steps knowledge management (KM) teams need to build knowledge graphs. To learn more, check out these resources from Sara: How to Build a Knowledge Graph in Four Steps: The Roadmap from Metadata to AI   [Blog] What’s the Difference Between an Ontology and a Knowledge Graph?  [Blog] Knowle...

On this podcast, APQC’s Mercy Harper talks with Enrique Alvarez, co-founder and managing director of Vector Global Logistics , about current-state challenges and solutions in logistics. Check out Enrique’s podcast, Logistics with Purpose , and get involved with the Leveraging Logistics for Ukraine campaign.  Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC’s Mercy Harper and Lauren Trees talk with information and content strategy consultant Andy Fitzgerald about what knowledge graphs are and how organizations can get started with this powerful approach for improving user experiences. For another approachable discussion of knowledge graphs, Andy recommends the Content Strategy Insights podcast episode “Aaron Bradley: Knowledge G...

On this podcast, APQC’s Mercy Harper and Lauren Trees talk with Juan Sequeda, PhD, principal scientist at Data. World, about what knowledge graphs are the people and process steps you need to bring this powerful technology into your own organization. Check out Juan’s book, Designing and Building Enterprise Knowledge Graphs , his recent article for the Association for Computing Machinery, and his p...

Research helps organizations uncover the answers to their questions (e.g., ideas for developing a new product, improving employee engagement, or insights into the strategic planning process.) In this podcast APQC’s Holly Lyke-Ho-Gland, Lauren Trees, Andrea Stroud, and Ben Knoll discuss tips to ensure research projects are fit for purpose, make it easy to engage participants, and provide valuable i...

On this podcast, APQC’s Lauren Trees talks with Jessica Malloy, Senior Knowledge Manager with Harvard Business Publishing Corporate Learning, about the insights she gained by starting up knowledge management programs at three different organizations.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 1...

Understanding the emotional intelligence of the people in an organization is an important part of gaining an understanding of the processes within that company. In this joint podcast between APQC and BPMNestGen, APQC’s Holly Lyke-Ho-Gland talks with Bill Benjamin, partner at the Institute for Health and Human Potential and a keynote speaker at APQC Process and Knowledge Management Conference , abo...

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Melissa Houston, financial strategist to CEOs and founder of the Business Society, about the benefits of fractional CFOs and how to find the right fractional CFO for your organization.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May...

In this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney talk some talk discuss sustainability, some of its challenges and the role process and performance management can play in helping organizations achieve their sustainability goals. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Ho...

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Melissa Houston, a financial strategist for CEOs and founder of the Business Society, about how small businesses and startups can improve cash flow and risk mitigation.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Hou...

On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about what finance data management really is and why it’s so important to improve it.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!   

On this podcast, APQC’s Mercy Harper talks with Alma Derricks about intrapreneurship. Alma Derricks , founder and managing partner of Rev, has created new ventures and customer strategies for an array of companies including Verizon, NBCU, Fox, Redbox, Blue Man Group, Mattel, Amazon, and Southwest Airlines; launched ground-breaking digital networks for Star Trek, Peanuts, and Dilbert; and held seni...