APQC Podcasts

Most nonprofit organizations have a ton of data, but they don’t always make the most of it to drive decision making and further their missions. In this podcast, APQC’s Mercy Harper talks to APQC’s Senior Statistician Andrea Stroud and Member Insights Analyst Allison Kerlegon about the current state of data management and analytics in nonprofit organizations, the biggest challenges they face, and o...

Steering committees are play an essential role in sponsoring, guiding, and supporting knowledge management (KM) programs. In this podcast, APQC’s Mercy Harper talks to APQC Executive Director of Client Solutions Cindy Hubert about why you should have a KM steering committee, who should be on it, what the steering committee should do, and how KM leaders can best leverage and empower steering commit...

The premise of running a business is pretty straightforward: exchange goods or services for payment, and hopefully return a profit. But in reality, it's more complicated than that. Between the product and payment comes a combination of transactional and higher-value activities, customer-facing opportunities and critical organizational handoffs — a complex process better known as the end-to-end ord...

Storytelling is so important for encouraging participation in knowledge management (KM). But KM professionals often struggle to gather stories from end users, and they don’t always know the best way to share a story back to the business.  In this podcast, APQC’s Mercy Harper talks to APQC Board Chairman Carla O’Dell and Miriam Brosseau, principal at Tiny Windows Consulting, about ways to find, tel...

After a year of virtual meetings, we’re all experiencing a bit of “Zoom fatigue.” In this podcast, APQC’s Mercy Harper talks to APQC Board Chairman Carla O’Dell and Miriam Brosseau, principal at Tiny Windows Consulting, about ways to make virtual meetings more effective and engaging.   Remember to follow APQC on Twitter  @apqc !

Holly Lyke-Ho-Gland, Principal Research Lead at APQC, and Jonathan Kraft, project manager for APQC's Advisory Service team, provide an overview of APQC's Seven Tenets of Process Management. To build strong processes across the enterprise, organizations must establish a firm foundation based on these seven critical tenets. Remember to follow APQC on Twitter  @apqc !

Organizations today face a common challenge – ensuring they have the talent to deliver on business objectives in a fast-changing business environment. AI platforms such as Starmind allow organizations to identify subject matter experts across the enterprise and access employee knowledge based on skill and expertise profiles. APQC’s Elissa Tucker talks to Stefan Gass, Starmind’s Chief Marketing Off...

Many organizations still struggle to understand what their employees know and connect colleagues to share expertise. AI platforms such as Starmind can close this gap by analyzing data across enterprise systems to continually uncover hidden knowledge and skills. In this podcast, APQC’s Lauren Trees talks to Eric Storm, Starmind’s Vice President for North America, about how Starmind identifies knowl...

In February 2019, APQC Executive Director of Client Solutions Cindy Hubert spoke with Daniel Coyle about how to build stronger and more collaborative organizational cultures. Coyle is the award-winning, New York Times-bestselling author of several books on leadership and performance including The Talent Code and The Culture Code: The Secrets of Highly Successful Groups.  Daniel will be a keynote s...

In this podcast, APQC KM Principal Research Lead Lauren Trees interviews community manager, author, and speaker Stan Garfield about the biggest opportunities in KM right now, the missteps organizations are making, and how to keep your KM portfolio fresh without losing focus or abandoning tried-and-true approaches. For more APQC content go to APQC.org .  You can follow Stan on Twitter @stangarfield...

Large-scale trends like digital transformation, cognitive computing, and Agile are affecting how knowledge managers accomplish their goals and how their work is perceived. In this podcast, APQC’s Lauren Trees interviews community manager, author, and speaker Stan Garfield about the top 10 trends in KM, with a special focus on the evolution of community management and the value of Working Out Loud....

Enterprise knowledge-sharing communities have been around for decades, but new technology and broader cultural trends are changing the norms of interaction in these groups. APQC’s Lauren Trees and Darcy Lemons discuss new trends in communities of practice and how to take advantage of the latest advancements. Remember to follow APQC on Twitter  @apqc  and discover more great Knowledge Management co...

Is there value in the constraints that tight budgets put on us? Yes, according to Scott Sonenshein, an award-winning professor at Rice University, consultant to Fortune 500 and dot coms, and author of the new book  Stretch: Unlock the Power of Less and Achieve More Than You Ever Imagined . Remember to follow APQC on Twitter  @apqc !  

In this podcast, APQC’s knowledge management guru, Lauren Trees, collides with APQC’s process and performance management expert, Holly Lyke-Ho-Gland to discuss trends that will transform how employees interact, collaborate, and share knowledge over the next decade. The two of them cover what modern workers are experiencing, what changes they would like to see, and how looming technological and cul...

APQC’s Financial Management expert, Mary Driscoll, unpacks the emerging role of cybercrime in the world of accounts payable Remember to follow APQC on Twitter @apqc !

Yesterday’s workforce planning won’t cut it today. Find out why and what needs to change in this APQC human capital management podcast, sponsored by T.H. Easter Consulting . APQC’s Rachele Collins interviews APQC’s Elissa Tucker, principal research lead, human capital management. Elissa describes the three A's of upgraded strategic workforce planning programs: accountability, agility, and analytic...

In this podcast, APQC principal research leads Lauren Trees and Holly Lyke-Ho-Gland talk about the research project they just wrapped, Managing Project Knowledge. The conversation focused on what Trees and Lyke-Ho-Gland see as the key takeaways for knowledge and project managers, including: the wide array of approaches that BAE Systems, NASA, Fujitsu, Volvo, and others use to ensure that project t...

APQC’s Financial Management expert, Mary Driscoll, explains what the top finance analytical capabilities challenges are for 2017 and how to address them. Remember to follow APQC on Twitter @apqc !

APQC’s Financial Management expert, Mary Driscoll, explains what the top finance process standardization challenges are for 2017 and how to address them Remember to follow APQC on Twitter @apqc !

In this podcast, APQC CEO Carla O’Dell and KM Principal Research Lead Lauren Trees talk about ways to improve collaboration and build trusted relationships in the virtual sphere. The first segment focuses on recent decisions by several large companies to limit or eliminate virtual work in an effort to boost collaboration. O’Dell and Trees delve into the thinking behind these policies , why so many...

APQC CEO Carla O'Dell spoke with Cal Newport as part of the "Big Thinkers, Big Ideas" interview series. The bestselling author of Deep Work: Rules for Focused Success in a Distracted World, Newport is an assistant professor at George Washington University and the author of numerous bestselling titles. He spoke with O'Dell about "deep work" and the need to balance collaboration with private space t...

In December of 2016, APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in 2017.  In this podcast, research analyst Michael Sims and subject-matter expert Holly Lyke-Ho-Gland dig into the survey results to discuss what challenges organizations are facing in the area of data and analytics and what they can do to solve them....

APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The research has found the first step in developing an effective KM change management strategy is recognizing those barriers. In 2013, APQC partnered with its KM advanced workshop to i...

APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The research has found the first step in developing an effective KM change management strategy is recognizing those barriers. In 2013, APQC partnered with its KM advanced workshop to i...

In this August 2016 edition of APQC’s monthly research program manager interview, Michael Sims, research specialist at APQC. talks Holly Lyke-Ho-Gland, research program manager in the area of process and performance management about change management for building a data-driven culture. Topics discussed include: Why being data driven is important How to build the business case for becoming data dri...