APQC Podcasts

On this podcast, Mercy Harper talks with Stephen Dale, founder and director of Collabor8now, about the future of communities of practice, the future of KM more broadly, and what KM might look like in a post-Baby Boomer workplace.   Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC’s Lauren Trees and Carla O’Dell discuss how the hipster antitrust movement’s focus on data privacy could impact the future of knowledge management.   Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, Mercy Harper talks with Kyum Kim, Co-Founder and Chief Business Officer of Blind, and Young Yuk, Chief Product Officer of Blind, who share surprising insights about employees’ anonymous behaviors and what employers should learn from them.  Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC’s Megan McCulloch and Mercy Harper talk with Dan French, CEO of Consider Solutions, about the future of financial management.    Subscribe to us on iTunes or wherever you get your podcasts!  

In this podcast, APQC’s Mercy Harper and Ashley White discuss the secrets for assessing culture and team fit during hiring interviews.    Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC’s Mercy Harper talks with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about the people, process, and technology trends ahead for finance teams. Subscribe to us on iTunes or wherever you get your podcasts!

​In this podcast APQC's Holly Lyke-Ho-Gland, Jeff Varney, and Rick McCarthy define processes and capabilities and discuss their similarities and differences. Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, Mercy Harper talks with Cate Steane, founder and owner of Make it Happen Preparedness Services, about navigating ever-changing COVID-19 guidance, building safety strategies for hybrid work environments, and how emergency preparedness integrates with sustainability.   Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC’s Mercy Harper and Ashley White discuss do’s and don’ts for effective manager/employee check-in meetings. For a limited time, APQC is offering free check-in meeting templates for our podcast listeners. Download our templates for  employees  and  managers .  Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC’s Holly Lyke-Ho-Gland and Mercy Harper talk about how end-to-end process thinking enables strategy and drives value, how to get started with end-to-end processes, pitfalls to avoid, and success stories.    Subscribe to us on iTunes or wherever you get your podcasts!

In this podcast, APQC’s Lauren Trees and Carla O’Dell discuss how four ways knowledge management can help organizations cope with the current labor shortage with examples from leading organizations.   Subscribe to us on iTunes or wherever you get your podcasts!

In this podcast, Mercy Harper talks with APQC’s Executive Director of HR Ashley White about employees’ negative perceptions of HR and what’s behind them. APQC wants to hear what you think about your HR department.  Click here  to take a 10-minute anonymous survey.   Subscribe to us on iTunes or wherever you get your podcasts!

Autonomous teams have been called “the future of work,” but how do they work? In this podcast, Mercy Harper talks with Timm Urschinger, co-founder and CEO of LIVEsciences, about where autonomous teams should be deployed, keys to success, and pitfalls to avoid.   Subscribe to us on iTunes or wherever you get your podcasts!

It’s time for organizations to build a more sustainable virtual communication strategy that truly works for everyone—including those who can’t work remotely. On this podcast, Mercy Harper talks with Stephen Carradini, Assistant Professor of Technical Communications and Senior Sustainability Scholar at Arizona State University, about the future of virtual communication in the workplace.   Subscribe...

Most organizations want to be nimbler in the face of rapidly changing technology, markets, and customer needs. In this podcast, APQC’s Lauren Trees and Holly Lyke-Ho-Gland talk to Thomson Reuters’ Amy Albus, Capital Group’s Mikko Ollila, and Munro Strategic Perspectives’ Melinda Munro about how knowledge and process management teams can boost innovation and agility. Subscribe to us on iTunes or wh...

Employee actions can create big cyber security problems, but if employers aren’t careful, they can also create cyber risks for their employees. In this podcast, Mercy Harper talks with APQC’s John Tesmer about the people side of cybersecurity. Subscribe to us on iTunes or wherever you get your podcasts!

If you’re on the finance team, you can’t afford not to think about cyber risk. In this podcast, Mercy Harper talks with APQC’s John Tesmer about the relationship between cybersecurity and internal controls, and which controls organizations should put in place to minimize and mitigate cyber risk.  Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's Process & Knowledge M...

Technologies have the potential to help organizations save time, delight their end users, and improve their process and knowledge management programs. In this podcast, APQC’s Holly Lyke-Ho-Gland and Lauren Trees talk with Margo Rose and David Meza about technologies and methodologies that support their process and knowledge efforts. Subscribe to us on iTunes or wherever you get your podcasts! Regi...

Process frameworks help organizations fast track their process work or create alignment between stakeholders, as well as create clarity and standardization In this podcast APQC’s Mellissa Creppel and Holly Lyke-Ho-Gland discuss APQC’s Process Classification Framework (PCF) and dive into some of the fundamentals of what is the PCF, what makes it unique, and how to apply it in their organizations. S...

Process performance encompasses the measurement, monitoring, and controlling of processes. Which is often easier said than done. In this video APQC's Holly Lyke-Ho-Gland, Jeff Varney, and Jonathan Kraft discuss the purpose, challenges, and tips for better process performance. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's Process & Knowledge Management Conference!...

Data is key to understanding how a process is performing, but it can lead organizations astray if they use it incorrectly. In this podcast, Mercy Harper talks with APQC’s John Tesmer and Holly Lyke-Ho-Gland about the traps organizations fall into with process performance data and why organizations should think holistically about process and data for machine learning.   Subscribe to us on iTunes or...

Whether we’re in the office or working from home, we’re all surrounded by smart devices. In this podcast, Mercy Harper talks with APQC’s executive director of IT John Tesmer to learn about the serious risks these devices pose and how organizations can engage employees in mitigating them.  Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's Process & Knowledge Managemen...

Design thinking allows organizations to create better solutions and ways of working by asking the right questions, brainstorming answers, and testing and iterating the ideas that emerge. In this podcast, APQC’s Lauren Trees talks to design thinking expert Dan Kraemer about creative applications of design thinking, stumbling blocks to avoid, and why design thinking is the right solution to help us...

Developing a knowledge or process management program is never easy, but a time-tested framework can help you reach your goals faster and avoid common mistakes. In this podcast, APQC’s Lauren Trees and Holly Lyke-Ho-Gland talk with Allison Wilkins, CJ Nusom, and Jose Castro about the impetus behind setting up process and KM programs and the tools they used to ensure success. Subscribe to us on iTun...

In this episode of APQC's Podcasts, Holly Lyke-Ho-Gland, Process and Performance Principle Research Lead, talks to Diego Alvarado host of the 'Hablemos de Procesos' podcast about the importance and challenges of doing benchmarking well. You can watch the 'Hablemos de Procesos' podcast on YouTube   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's Process & Knowledge...