Triple Win Property Management

Let’s kick off Season 2 of the Triple Win Property Management podcast! Andrew, Thad, and Laura talk about some new changes to the podcast and what to expect as we tackle the best ways to help triple win-driven property managers stack up those wins in our season premiere! Got questions? Email us at triplewin@secondnature.com Sign up for our February Triple Win LIVE events at https://lu.ma/TWL-Feb20...

What is the #1 differentiator in the growth and success of your company? In the recording of this live debate, industry leaders Todd Ortscheid and Alex Osenenko take questions from the audience as they talk about the best way to get team buy-in, getting the right people in the right seats, and why it’s so important to defend your team.    Andrew Smallwood moderates as you decide the winner in thes...

In this episode, Andrew Smallwood asks how YOU think about property management. Do you consider it a profit-based business or is it something more? Listen as Andrew talks about what it means to build lifetime value versus treating everything like a transaction, and learn the inspiration for the saying, “what’s the most I can do?” on this episode of The Triple Win podcast.   To see what other profe...

Actively growing your professional property management company means having to scale a workforce to keep up with demand. But trying to find the right person for the job, and keeping them long-term, is harder than ever. In this Triple Win Deep Dive, we talk with Pete Neubig. Pete is the co-founder and CEO of VPM Solutions, an online platform that connects the real estate industry with virtual team...

We are so grateful at Second Nature for each and every one of you in the SFR industry. We hope you enjoy this special message from Andrew Smallwood, host of the Triple Win Podcast.   Follow the conversation PMs are having about this and more at https://bit.ly/pmlx-fb   Stay up to date on events and resources at https://bit.ly/rbp-home   Be sure to follow The Triple Win by Second Nature and never m...

Property managers want to create freedom and autonomy in their lives, but it can be hard because they are always on the clock and always on call.   In this PM XChange Masterclass recording, Andrew talks with the bestselling author Justin Donald to bring you his strategies and proven approach to lifestyle investing.    Entrepreneur Magazine calls Justin Donald the “Warren Buffett of Lifestyle Inves...

Ancillary income is a growing trend but many property managers worry about the additional workload and pushback. In this episode, Andrew talks with an all-star panel during a 2020 IMN conference event as they cover ways how to add value through resident experience. We hope this episode helps you think big about what you can do with resident experience in the coming year.    To see what other profe...

The snowball effect of new innovation in prop-tech has changed the landscape of traditional property management. Resident relationships have transformed with the changing industry, but how do we continue to provide the best experience for residents and owners?  Vincent Deorio of Atlas Real Estate shares a new take on elevating the resident experience with their innovative resident programs. Listen...

How can you shift the conversation with investors to be a more positive experience while also highlighting the effort and strategy that goes into your property management style?   In this recording from PMLX 2021, Deb Newell (Executive Real Estate Consultant at Real-Time Consulting Services), Bryan Jenkins (Master Property Manager, Principal Broker at AHI Properties), and Karen Jordan (Property Ma...

With all the talk of new tech and innovation in the professional property management world, it can feel a little overwhelming. With so much changing at such a rapid pace, you might be wondering where best to focus your efforts in order to achieve the greatest results. In this recording from PMLX 2021, Thad Tarkington, CEO and Co-Founder of Second Nature, and host Andrew Smallwood talk about The Fu...

Labor shortages are straining industries all around the US, and property management is certainly one place that has felt the squeeze that's created. The cliche that was made popular back in March 2020 still rings true. We are in “unprecedented times.” Now, more than ever, it is critical for the property manager to know how and when to pivot their strategy in order to ensure consistent success and...

Professional property managers want to create great experiences for residents, investors, and their teams. They also want the profit rewards that go along with it. But experience design and innovation is hard and requires a skill set that is distinct from real estate knowledge and expertise.   In this Bonus PMLX Masterclass, Andrew talks with Joe Pine, author of the bestseller “The Experience Econ...

The PM industry is evolving faster than ever. During this time of rapid change, do you know how to get your team to embrace big, bold change?    In this PMLX 2021 panel discussion led by Bob Hansen of Second Nature, the team at PURE PM shares how their rapidly growing company is poised for change. Listen as Michael Catalano, Jennifer Newton, and Jennifer Stoops share how they’ve truly learned to l...

Managing a professional property management business in today’s climate is full of uncertainty. Property managers are dealing with unprecedented challenges to an already complicated business, and some may feel like they just can’t get ahead. But did you know there are certain trends and strategies proven to help you plan for the future of Property Management?     In this PMLX 2021 panel recording,...

Soak up the practical advice in this Deep Dive conversation with Bryan Jenkins and Jonathan Cook of AHI Properties. Learn all about property management best practices like proactive management, tips for optimal communication with investors, the differences between the accidental landlord, the intentional investor, and the institutional investor, and how and why you should identify your ideal custo...

In this episode, we are joined by THE master negotiator, author, and founder of the Black Swan Group - Chris Voss. He’s the former lead crisis negotiator for the NY City division of the FBI and was the lead international kidnapping negotiator for the FBI. He’s also taught business negotiation at USC, Georgetown, and Harvard Business Schools. We hope you enjoy this recording from PMLX 2021. To lear...

Have you ever thought about how the everyday processes of your PMC could be improved and streamlined? Or how to keep good, qualified employees on the payroll?    This Deep Dive episode features Peter Lohmann, the Founder & CEO of RL Property Management. We learn how Peter’s background in engineering helps him be a more efficient property manager, and how he’s tackling his own employee staffing sho...

One of our highest-rated discussions from PMLX 2020 was the Future of Property Management Panel. Andrew Smallwood spoke with some of our all-time favorite industry-leading executives: Jennifer Stoops (Executive VP of Park Avenue Properties), Doug Brien (CEO and Co-Founder at Mynd Property Management), and Andrew Propst (CEO at HomeRiver Group). In this episode, you’ll learn all about how automatio...

Every property manager wants to build a successful, profitable business while also creating personal wealth, but many are stuck in a money trap and don't even realize it.   ​During this episode, Andrew talks with David Osborn, the entrepreneur, real estate investor, speaker, author, world traveler, wealth-building mentor, and proud father. Listen as David shares his personal goal-setting exercises...

We’re getting hyped for PMLX on August 24, 2021, and are excited to share another BONUS episode from last year’s PMLX event with Susan Scott, the bestselling author of Fierce Conversations.  Property managers have dozens of conversations every day, but are those conversations effective? Are they positively affecting your relationships? During this episode, Susan Scott breaks down what she means wh...

If you're on the fence about signing up for PMLX on August 24th, you need to listen to this The Triple Win BONUS episode. In 2020, our PMLX keynote speaker was "The Godfather of Category Design" Christopher Lochhead. He's got the #1 marketing podcast on iTunes, and he's the bestselling author of Play Bigger and Niche Down. Christopher took time to talk with Jon Berghoff, founder of the XCHANGE App...

In this episode, Andrew talks with Phil Vera, CEO of Auben Realty. Join us as we learn about the philosophy and non-traditional ways Phil does business including the effective Pod system (hint: it’s a triple win), the different roles he has on his team, and how Auben Realty optimizes trust while building relationships with residents. Follow the conversation PMs are having about this and more at ht...

Sue Hawkes is a bestselling author, Certified EOS Implementer®, and an XCHANGE practitioner. In this episode, she shares the insight and wisdom geared toward unlocking your company's energy, wisdom, and potential by using best practices and innovative leadership that she’s shared with others for over 30 years. Links mentioned in this episode:  https://www.sayyess.com https://www.eosworldwide.com  ...

The Triple Win podcast returns with another episode full of unique insights for professional property managers. This week’s guest is Matt Whitaker, CEO of Evernest. As the CEO of a thriving PM business approaching 5,000 doors, Whitaker has lots to offer on the topics of company culture, what the future of the property management industry holds, and much more. So come for the professional insights...

We’re back with another transformational episode featuring Jackie Stavros & Cheri Torres, co-authors of the groundbreaking book Conversations Worth Having.  Conversations are at the heart of everything we do. They are key to effective leadership, high performing teams, and strong relationships. We all know that they influence us, but we rarely stop to think about how much they affect our well-bein...