Triple Win Property Management

On this episode, Ben Smith of BrightReach Sales and Tim Wehner of LendingOne join Andrew Smallwood to talk about what broker/owners need to know about building a business development function and winning business.

Will Parrish, co-founder and Chief Customer Officer at Lula , joins Andrew to talk about where property managers are starting to feel financially squeezed. Whether it's labor costs, pricing of repairs, or flatlining rents, PMs are looking for ways to optimize their processes.

Robert Dell'Osso, CEO and Broker/Owner at MasterKey Property Management in Cary, North Carolina and Vice Chair for the NARPM Capitol Summit, joins Andrew to talk all things legislation. From lead-based paint to fee disclosures and affordable housing, Robert covers a lot of ground and provides actionable tips to protect your business.

In the season 6 premiere of The Triple Win Property Management Podcast, Andrew is joined by Daniel Madison of Rhome to discuss his success in improving the resident experience with Group Rate Internet. By offering gig-speed internet as a lease-enrolled service, Rhome is driving easier move-ins and a 97% enrollment rate.

In this episode of the Triple Win Podcast, Peter Lohmann joins to talk Zillow, AI, reducing churn, and why having a community can elevate your property management business.

In this episode, Andrew Smallwood is joined by Reece Register, CXO and Fo-Founder at CXO Worx. Reece and Andrew talk through what it means to think like a Chief Experience Officer, leading with the resident experience and building processes that support that, rather than focusing on processes first. With great insights from his time as a property manager himself, and working with property manageme...

In this episode, Alex Zweydoff and Lacy Hendricks, co-founders of ClearLead Digital and seasoned PM experts, talk property management SEO in the modern industry. From tips on optimizing websites to working with marketing agencies, they cover all you need to know about the fast-changing SEO landscape.

In this episode, Kandise Varvil, Co-Founder of PM PathBuilders, talks about building a process than can make any property feel like a 5-star property, and why that's essential to attracting high quality residents. From expectation setting to communications, getting your company, your owners, and your residents on the same page pays dividends.

In this episode, Jennifer Ruelens, broker/owner at One Focus Property Management and founder of Hold It with PM Jen, talks about how she picks and prepares the right real estate investors to fit into her machine. She delves into the importance of standardizing processes, but still making room to accommodate edge cases and make them successful with her company.

In this episode, Tony Cline, Chief Success Officer at ONYX, talks through the difference between bravery and courage, why courage is so essential for property managers in today’s fast-changing environment, and how you can build courage as a leader while getting your team onboard with change. Whether you’re just getting your company off the ground or managing hundreds of doors, this episode contain...

In this episode of the Triple Win Podcast, JWB Property Management’s Melissa Gillispie talks through the growth she’s seen within the company, and how she’s steered the ship. From hiring the right people, to implementing processes with the right internal and external touchpoints, to selecting and onboarding technology, Melissa provides key insights into how a true leader can grow a property manage...

In this episode, Co-Founder and CEO of Blanket Lior Abramovich talks minimizing churn. Learn how you can get deep in the data, get to know your clients, and use that as a way to deliver top-tier service. Move from property manager to strategic adviser to become indispensable to your investors.

In this episode, Mark Brower, Broker/Owner at Mark Brower Properties, talks through taking an approach of extreme ownership over his business. From radical honesty to all-in authenticity, embracing your expertise, your mistakes, and your responsibilities can create a brand built on trustworthiness.

In this episode, Tony Cline, Chief Success Officer at PM Success, talks about the importance of setting expectations, default positions, and top-tier experiences. Whether you’re balancing processes with empathy or finding the right members for your team, the service and experience you deliver is key to building a successful brand. Listen to hear Tony’s insights and expertise.

We live in a culture of convenience. When people can get lunch delivered in an hour, your groceries delivered this afternoon, and almost anything you could possibly want delivered within two days, they start to expect the same level of service everywhere. On this episode of the podcast, Dana Dunford, CEO of Hemlane, explains how residents are coming to expect more and more from their property mana...

Do you approach property management with an investor mindset? In this episode, Andrew Smallwood is joined by RentSmart CEO Justin Anderson to discuss what an investor mindset means, and how it can help you create a Triple Win with investors and residents. Justin lends his expertise in single- and multi-family rentals and leans on his experience as an investor and property manager. Listen now to le...

Are you just managing properties, or are you managing assets? The difference might be bigger than you think. In this episode, Andrew Smallwood is joined by industry consultant Deb Newell to tackle the complex differences between asset management and property management. Deb shares her expertise on shifting from reactive to proactive approaches, adjusting management agreements, and aligning teams t...

You'd be surprised by how many companies inefficiently employ tech.  Kelli Segretto, property management veteran and founder of K Segretto Consulting, has helped many PMCs optimize their tech stacks. She joins Andrew Smallwood to cover the intricacies of a well-managed and optimized tech stack. Don't miss her secrets to finding the tech stack sweet spot.  Ready to talk to an RBP expert in your are...

JWB Real Estate has used long-term leases to minimize vacancy for its investors. Melissa Gillispie joins the show to speak on the strategy behind it, why it’s worked for them, and how property managers can approach a shift toward longer lease terms.    Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo   Questions or thoughts on...

Arvand Sabetian and Nick Bokaie, founders of Ziprent, have leveraged the virtual showing process among other automations to create a property management company built on efficiency.    They join Andrew to discuss how Ziprent came about, their philosophies on innovating in the PM space, and how they’ve used automations to reduce vacancy, ultimately creating a better service for their clients.    Re...

Scaling a company is a lot harder than just getting new business. Tony Cook knows. He was instrumental in Bay Management Group’s rise to over 6,000 doors.  Cook joins Andrew Smallwood to talk about his story, his time at Bay, how they won new business, how they developed standing in new markets, and how they managed their rapid growth.  Ready to talk to an RBP expert in your area? Fill out the for...

What is the most common mistake made in property management today?    That’s the question we posed to five industry-leading voices. Hear from Matthew Whitaker, Pablo Gonzalez, Peter Lohmann, Maranda Hunnicutt, and Wolfgang Croskey as they share what they each believe to be the most common mistake in property management. Are you currently making one of these?   Ready to talk to an RBP expert in you...

Few things have changed the property management industry more in the last five years than a growing proptech industry, but that industry continues to go through changes of its own.    Nate Smoyer, host of the Tech Nest Podcast, joins Andrew Smallwood to cover the state of the proptech industry, where things could be headed, and how it’s all likely to affect you as a property manager.    Ready to t...

What is the best advice you have ever received as a property manager?   That’s the question we posed to five industry-leading voices. Hear from Matthew Whitaker, Pablo Gonzalez, Peter Lohmann, Maranda Hunnicutt, and Wolfgang Croskey as they share the most valuable advice they ever received in their 100+ combined years of property management experience    Ready to talk to an RBP expert in your area...

Mark Kreditor has forgotten more about the property management industry than most will ever know. He’s been active in the industry since the 90s, and over that time has developed some highly functional processes that have elevated the quality of his service.    Kreditor joins Andrew Smallwood to talk about his experience in the industry and some of the simplest ways that modern property management...