THRIVE: Your Agency Resource

On this episode of THRIVE — sponsored by E2M Solutions — Kelly and Khushbu Doshi discuss how creative, media and tech agencies can improve client retention with an aligned account services team.  Khushbu Doshi and I cover these points and more: The importance of account managers and project managers working side by side; How empathy can actually improve your client services. Why creating synergies...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Khalil Stultz discuss the process of selling or acquiring an agency, and how to communicate to your team. Khalil Stultz and I cover these points and more: Focusing on growth through strategic partnerships to catapult business growth; The things acquirers look for when vetting an agency to buy; What to consider if selling your agency is...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Caleb Clark of Hook and Ladder dive into the pragmatism of a people-first approach to agency leadership.  Caleb Clark and I cover these points and more: The power of creating collaboration within your team and the teams you work with; How core values can have an impact on the team, when turned into applicable phrases; What a people-fir...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Jason Debiak of Paper Tiger discuss the journey of becoming the Chief Creative Officer at your agency, as well as the self-awareness you can develop and impact you can make as a leader. Jason Debiak and I cover these points and more: His career evolution as co-founder and lead designer to now Chief Creative Officer (CCO); Challenges su...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Marko Pavicic of Unity Method discuss how agency growth can be linked directly to neuroscience. Marko Pavicic and I cover these points and more: Why many agency owners believe that the market isn’t big enough for them; Translating energetic magnetism into business growth; What happens on an unconscious level when we meet someone who’s...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Erik Kockum, co-founder of SNASK discuss what’s required for true creativity within agencies, and how your values and culture directly influence creative output. Erik and I cover these points and more: The two inherent components of creativity that guide agency growth; How empathy and vulnerability positively influence agency culture;...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Nate Shalev discuss the importance of understanding the identities of your employees as part of an inclusive agency culture. Nate and I cover these points and more: The importance of matching your values and mission with your actions as a leader; How pronouns can be used to affirm someone’s identity;  Addressing someone who struggles w...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Flory Wilson discuss how agencies can ensure that they are providing truly equitable benefits for reproductive health for all of their employees. Flory Wilson and I cover these points and more: How companies can support their employees around reproductive health care; Data that supports why this needs to be addressed urgently; Ways to...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Stephan discuss how deliberate practice is the secret to sustained behavioral change and how that drives agency growth. Stephan and I cover these points and more: Our perception, or understanding, of our people as agency leaders; Questions we can ask ourselves in order to be better leaders; How emotional regulation and conscious awaren...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Amanda discuss how agencies can be changemakers for inclusivity in the world.  Amanda and I cover these points and more: Dispelling the myth that accessibility is a niche market; The three things agencies can do to be more accessible; Solutions available for agencies to create more accessible websites; The most significant benefit for...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Tony Cope of Myriad discuss creativity as a force for good, and how surviving traumatic events in life have impacted his agency’s work. Tony and I cover these points and more: How Tony’s active shooter event experiences altered his work in the world; Why the projects we do at our agencies have to matter; The personal perspective on tru...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Julia McLaughlin discuss the positive impact that review management services can create for digital agencies. Julia McLaughlin and I cover these points and more: The difference between running an agency and founding a SaaS platform; The direct result your clients can see when they get positive reviews; Why review management is a foot-i...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Arthur Woods discuss best practices in hiring for diversity, starting with the goal-setting measures and the strategy that ensures successful outcomes.     Arthur and I cover these points and more: Where to start if your goal is to hire more diverse humans; Why organizations need a DEI strategy and goal-setting measures before they hir...

On this episode of THRIVE — sponsored by accessiBe — Kelly is joined by Dan Englander to discuss leveraging human connection in your outbound sales strategy in order to create trust. Dan and I cover these points and more: The two different mindsets to sales and why it’s important to distinguish between them; How to merge both old and new mindsets in order to increase performance and efficiency; Ho...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Shawne Mitchell talk about how to surrender as a leader, as well as how accessing states of transcendence can be a gamechanger for your leadership style. Shawne and I cover these points and more: The new model of transcendental leadership and how it works; The role that connection to nature plays in reaching this higher level of transc...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Trenton Moss talk about how to cultivate more meaningful interactions between the people within your agency. Trenton Moss and I cover these points and more: How Trenton nearly went bankrupt in business, and how he emerged stronger; The value in how you make people feel, and how that benefits your client relationships; The decision-maki...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Galen Low talk about what agency leaders can learn about servant leadership from their digital project managers. Galen Low and I cover these points and more: Defining servant leadership within an agency setting; Why most agency leaders fail to see their DPMs as leaders; Some of the perceptions around project management that need to be...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Rhodes Perry discuss how each agency leader can transform their culture into one of belonging and inclusion over time. Rhodes Perry and I cover these points and more: How Rhodes felt the challenges he faced in the beginning of his career led to his work; Why self-actualization is so powerful and how to examine ourselves to be better le...

On this episode of THRIVE — sponsored by accessiBe — Kelly and LaTonya Wilkins discuss how to lead by building psychologically safe relationships within your agency. LaTonya Wilkins and I cover these points and more: The dominant leadership standards in traditional workplace environments; Toxic and Surface leaders, and how each exhibit and perform; What it means to lead below the surface, based on...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Massimo Backus discuss emotional awareness in order to mindfully ride the waves of high-highs and low-lows in agency leadership. Massimo Backus and I cover these points and more: What self-compassion looks like in business management and leadership; The most common reason why people fall short when it comes to self-compassion; How medi...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Dorie Clark discuss the power in saying no to things that don’t make sense for you, and how to strategically position yourself as a long game thinker for the benefit of your agency. Dorie Clark and I cover these points and more: How saying yes to everything means being average at everything; Understanding the waves, or phases, of what...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Melanie Chandruang discuss both the connection and distinction between the people within our agency and our operational strategy. Melanie Chandruang and I cover these points and more: Why agencies struggle to understand and fully grasp what “operations” means; The top operational challenges agencies are facing within the last few years...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Michael Anthony discuss how it is both imperative and paradoxical to unravel past coping mechanisms in order to be good leaders. Michael and I cover these points and more: How trauma is the theft of identity, not the experiences we have; How Michael discovered agency through a look in the mirror while hitting rock bottom; The greatest...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Manish Dudharejia discuss the continuous need for additional agency resources and the benefits of a white label partnership solution. Manish and I cover these points and more: The skepticism agencies often have around outsourcing; The benefits of working with a white label team you trust; How agencies typically determine a partner’s fi...

On this episode of THRIVE — sponsored by accessiBe — Kelly and Rachel Roberts Mattox discuss how an agency leader’s self-development work can significantly change culture and business trajectory. Rachel and I cover these points and more: How some of us hide behind long work hours as a means of distraction from ourselves; The veneer of hustle and achievement—and how unpacking that changed her agenc...