The Turnaround

Some of you aren’t burned out because you hate hospitality. You’re burned out because the structure you’re working inside of stopped making sense a long time ago. And the worst part? We all know it. This episode is for the managers who feel guilty taking a day off. The managers working 50–60 hours because “that’s just the industry.” The managers who became the entire system instead of leading one....

The service industry has relied on a management style for years that sounds like this: “Just watch for a bit… you’ll figure it out.” But trial-by-fire training isn’t a real onboarding strategy — and it’s one of the biggest reasons teams struggle with turnover. In this episode of The Turnaround , Natalie Flores breaks down why the “figure it out” management style is outdated and how a lack of onboa...

Reconnecting with the work that built your team’s respect Most leaders know how to “talk the talk,” but when’s the last time you walked the walk ? In this episode of The Turnaround , we’re tackling one of the biggest disconnects in management: setting the standard without testing the system. Natalie dives deep into what SOPs are really meant to do — not to control, but to connect. Through her own...

Episode 4: Changing the Expectations for the “9-5” Grind The 9-to-5 workweek was created almost a century ago—and it shows. Life is more expensive, demands are heavier, and the old model just doesn’t fit anymore. In this episode of The Turnaround , Natalie Flores breaks down why it’s time to rethink our schedules. From salary structures to 10–12 hour shifts to hourly roles, she shares flexible alt...

We’re talking integrity —the leadership skill most managers skip but every team is craving. This episode is all about:  ⚡ Building trust without burnout  ⚡ Turning growth into opportunity (not fear)  ⚡ The 5 real incentives your team actually wants If you’re tired of the pizza party = recognition lie, this one’s for you. 🍕🚫 🎙️ The Turnaround: Incorporating Integrity – Open Minds, Open Opportu...

Ever feel like the job you signed up for… wasn’t the one you got?  You're not alone. In this episode of The Turnaround , we’re unpacking the bait-and-switch culture happening in workplaces—especially in the service industry.  I’ll walk you through real examples, introduce my free Mini Management Reflection Guide, and help you start rewriting your job description with integrity. We’re getting...

This is episode 1! The Start! In this episode I introduce myself, go over what The Turnaround is all about! As well as the vision and goal of my show. This episode is a little only but future episodes will be between 10-20 minutes long.  Thanks for listening! Excited to have you around. Follow on Instagram at @ttheturnaround

The Turnaround Trailer Follow on Instagram at @ttheturnaround