The Resident Experience Podcast

Inside Scoop On the 2024 Voice of Resident Report   This is a production of Habanero Media.  

The 5 Financial Tools Every Property Manager Must Know   This is a production of Habanero Media.  

Unlocking Multifamily Success: Strategies for Portfolios Big and Small   This is a production of Habanero Media.  

Bridging the Resident Expectation Gap: Insights from 2024 State of Resident Experience Management Report (part 2)   This is a production of Habanero Media.  

Improve Resident Outcomes with Data-Driven Application Decisions   This is a production of Habanero Media.  

In today's episode, you'll gain valuable insights from Zego's 2024 Resident Experience Management report , focusing on the critical importance of communication between property managers and residents and you'll learn actionable tips that can elevate your property management game and improve resident satisfaction. We'll explore why understanding residents' needs remains a challenge despite advanced...

Rewind: Rethinking Multifamily Technology #45

Navigating Multifamily Challenges from RETCON (Part 2)

In today's episode, Charles and Yolanda discuss the key takeaways from five impactful panels at RETCON 2024. They share their thoughts about the evolving expectations of modern renters, innovative processes for selecting the right technology vendors, and the latest in FinTech driving rent payments. Tune in to Part 1 to gain insights on how personalized experiences and seamless tech integrations ar...

Navigating the AI Leasing Landscape in Property Management with Showdigs #41 In today's episode, Yolanda and Charles  explore the world of AI with Barak Shamir from Showdigs, discussing how you can leverage AI solutions to enhance your multifamily leasing operations . You'll gain insights into how AI is revolutionizing property management by reducing costs and improving operational efficiencies. T...

Listeners Submit Topics, Points of Interest, Questions for Hosts #42   This is a production of Habanero Media.  

  How to Activate Your Residents: Answers to Top 3 Questions from Customers #40   In today's episode, we tackle three pressing questions that you've likely encountered in property management. Yolanda and Charles dive into practical strategies that will help ensure your communications are not just heard by residents, but acted upon. You'll gain insights into tailoring your approach to meet resident...

Prop Tech Innovations: How Light RFP Streamlines Vendor Procurement #39 In today's episode, Yolanda sits down with David Barakchian, co-founder of Light RFP, to discuss the genesis and growth of his prop tech startup, which simplifies the RFP process for property managers and developers in real estate. You'll gain a fascinating behind-the-scenes look at how Light RFP is revolutionizing vendor proc...

In today's episode, join Ashley Lipp, VP of Residential Property Management at Lloyd Properties, as we chat about her journey in property management and her strategies for successful leadership and technology integration. You'll gain insights into how a simple leadership approach can enhance technology adoption and improve operations, making complex processes seamless and efficient. Discover the i...

Strategies for Multifamily Managers to Negotiate Lease Agreements  In today's episode, we delve into the pivotal role of negotiation within the multifamily industry, particularly focusing on managing lease renewal negotiations with residents. You'll discover why mastering the art of negotiation isn't just about clinching deals but also about enhancing your professional trajectory and the community...

In today's episode, we dive into the crucial topic of implementing new technology in multifamily properties, a challenge many of us have faced. You'll learn five tips to ensure a successful multifamily technology rollout, from securing buy-in from leadership to celebrating every small win to keep your team motivated and engaged. Join us as we unpack the importance of comprehensive training tailore...

Data on Digital Payment Adoption in Multifamily  

In today's episode, we delve into the often-overlooked realm of cybersecurity within the multifamily industry with Amir Tarighat, the founder and CEO of Agency. You'll learn about the unique challenges property management professionals face and why cybersecurity is not just an IT issue, but a crucial aspect of resident safety and company integrity. We'll uncover practical steps you can take to for...

Transform Your Property Management Game: Skills That Set You Apart Delve into three under-the-radar, yet essential skills every property management professional needs. With the help of new co-host, Charles Buggs, we explore the importance of adaptability, emotional intelligence, and data analytics in the multifamily industry. You'll gain insights into how these skills impact daily operations and l...

The use of technology and its vendors has exploded over the last 5 to 10 years in the multifamily industry. But what does the current state of venture markets mean for the industry? And how does this impact you? Join us as we chat with Brady Nolan, Chief

Futurecast: A (practical) AI revolution coming for multifamily The big buzzword right now is AI [artificial intelligence]. But, what is it really? What does the future have in store for property technology and multifamily when it comes to using and implementing AI?  In this episode, we speak to our resident expert, Chris Snyder, Vice President of Engineering for Zego. Join us as we get a better un...

Multifamily constantly discusses resident experience, but what is the return on investment (ROI)? How do you drive meaningful, long-term results? In this episode, we speak with Kerry Bodine, a globally recognized customer experience expert, and international speaker, about how you can realize a return on investment from resident experience management. 

Not getting what you need out of your current resident portal or in the process of evaluating a new vendor? Listen to this webinar replay as Andrew Min, SVP of Strategy and Digital Initiatives at RXR, and Stephanie Gonzalez, VP of Innovation at Venterra Realty, discuss their approach with Jason Schedler, VP of Product Strategy at Zego. The panelists candidly share their experiences, and what the p...

Ask the Expert: How to build effective teams to retain talent

Do you practice 'modern marketing' at your property management company? What are you doing when it comes to content creation and distribution? And are you nurturing - and listening - to young marketers entering multifamily? We're excited to dig into modern marketing practices with Sarah Wieman, Vice President of Marketing at Northland so you can start planning and executing initiatives at your pro...