The PathBuilding Podcast

In this episode of the Path Building Podcast, Kristen and Kandise dive deep into the move-in process, not just as a checklist but as a powerful opportunity to build lasting relationships with residents and owners. They share strategies for creating a seamless and memorable experience, from clear communication and automations to raving fan moments and thoughtful follow-up. With plenty of real-world...

On this episode of the Path Building Podcast, Kandise and Kristen delve into the crucial aspects of property marketing to minimize vacancy and maximize ROI. They discuss setting realistic expectations with property owners, the importance of professional photography, and crafting compelling marketing descriptions. The episode also covers handling owner objections over rental rates, and how to use s...

Hot takes, real talk, and tactical advice—this episode dives deep into one of the most overlooked but critical parts of property management: the Make Ready process. Kristen and Kandise break down everything from owner expectations and vendor coordination to internal standards, team alignment, and why collecting funds upfront isn’t just smart—it’s essential. If you’ve ever battled confusion around...

In the premiere episode of the Path Building Podcast, Kristen and Kandise dive into the first phase of the client lifecycle - sales. They explore how defining your ideal client, tracking key sales metrics, and understanding conversion rates can help businesses scale efficiently. Learn why saying "yes" to every client can be a mistake, how micro-conversions shape success, and why alignment between...

In this episode of the Path Building Podcast, Kristen and Kandise dive into one of the most critical phases of the client lifecycle—owner onboarding. What marks the official transition from sales to onboarding? When should the process truly begin? They discuss best practices for creating a smooth handoff, why onboarding should never start before the agreement is signed, and how different companies...