The Ops Authority

Are you considering the Director of Operations certification program, but want to hear from someone who has been through the process? Today, I am talking with a graduate of The Director of Operations (DOO) certification program, Nicola Peters. She shares her experience with the program, and the difference it has made in her business. Join us for the Scope Creep Solution , a 5-day sprint that will...

What can we, as operators, learn from the massive operational meltdown at Southeast Airlines over this past holiday season?  Today we are talking about a current event that happened over this past Christmas break, the Southwest Airlines meltdown. I am going to use this example today to articulate what it is that we do as operators, and why operations is such a pinnacle part of business. If you are...

Have you taken the time to create a strong mission statement for your business? If so, have you revisited it in the past 6 months? Today we are talking about why a mission is so important as we dive into a brand new year. We are hosting our first ever conference in San Antonio, TX on April 11-13. Growth Getters Live will bring you tangible strategies that culminate into a plan for you, a service b...

What has 2022 looked like behind the scenes at The Ops Authority? Today, I am going to give you a behind the scenes view of my business from the perspective of the CEO of The Ops Authority.  I've traveled through all types of business models through the years, starting as a on-to-one service provider, to a one-to-many model, and finally to the CEO of the Ops Authority. I've taken all of the info t...

What are best practices for positioning yourself as a service provider in 2023? Welcome to part two of our State of the Union for Service Providers, and today we are talking about the opportunities that will be available in 2023, and how you can position yourself for success. If you missed part one of this conversation , make sure to check it out! For full show notes visit theopsauthority.com/podc...

What is the state of online business and service providers as we head into 2023? This is one of our most anticipated podcasts of the year, our State of The Union for service providers. This is a two part series, so make sure to join us for part two! I've pulled together some amazing women who have a passion to serve other people. We want to give back our learnings from this year and step into our...

Do you want your burning DOO (Director of Operations) questions answered? Today I am joined by my Director of Coaching, Amy Lockrin, for round five of The DOO Download, where you get the wisdom of two DOOs who have "been there, done that." In this series we address common questions that pop up in our community. If you have questions that you would like answered, make sure to submit them ! For full...

What does it look like for a DOO to show up inside of a thriving business? What kind of impact can a DOO make in a scaling business? Today I have Julie Ciardi with me, an old friend who has been on a complimentary path, as well as Erin Weaver, a graduate of our DOO certification program. We are diving into what it looks like to have a high level operator in your business from the perspective of bo...

There are so many strategies for so many different aspects of running a business… how do you know which ones are right for you? Today, we are talking about decisions we have to make as business owners, and the expert advice that I've received that I'm not going to listen to.  For full show notes visit t heopsauthority.com/podcast/176 .  

Do the financials of your business stress you out? Do you feel overwhelmed and lack confidence when it comes to these types of activities? One of the disciplines people are most curious about is financials. It is a critical piece to becoming a holistic operator inside of a business, but also one of the areas that operators tend to shy away from. But having a CPA is not required to become savvy in...

Do you want your burning DOO (Director of Operations) questions answered? Today I am joined by my Director of Coaching Amy Lockrin for round four of The DOO Download, where you get the wisdom of two DOOs who have "been there, done that." In this series we address common questions that pop up in our community. If you have questions that you would like answered, make sure to submit them ! For full s...

Are you struggling to bring in consistent leads from social media (either paid or organic)? Is there a better way to spend your marketing dollars and your business development hours? My guest today is my friend Laura Meyer. She is someone I have looked up to in this space and who has a lot of complementary skills to those that I have. I have watched her flourish and seen her give generously to her...

How does a Director of Operations (DOO) productize their business? Is there intellectual property that you have that you are not sure how to put forth into the world? Today we have a very special guest on the podcast, Audrey Joy Kwan. Her specialty is in the agency space, and we are talking about rethinking the power of processes as intellectual property and high value assets (i.e. a moneymaker). ...

Do you know all of the options you have as a Director of Operations (DOO) when it comes to designing your business around you, your family, and what best suits your lifestyle?  My guest today is Kimone Napier, a dear friend and alumni who came through the DOO certification program in round 3. She is a changemaker in our society and our industry and she is here to discuss the idea of intrapreneursh...

Do you wonder how graduates of the Director of Operations (DOO) certification program are utilizing the knowledge that they've gained from the program? Today we have a special guest, a former student of the DOO certification program who shares her journey, Amber Glus. I want to invite you to our upcoming info session Test Drive the DOO . In this 90 minute session, you will learn all about what a D...

Are you thinking about joining the Director of Operations certification program, but unsure of the timing? With the current talk of economic conditions are you worried that businesses won't be looking to invest in a good operator? Today we are going to be talking about why NOW is the best time to become a Director of Operations (DOO).  Speaking of the DOO. If you've been eyeing the certification f...

Have you been thinking about taking the leap and joining the Director of Operations certification program, but are struggling with the financial commitment piece?  Today we are talking about what you can do if you have some financial resistance to signing up for the Director of Operations (DOO) certification program. I have six different actions you can take if money is holding you back from joini...

Do you wonder what former students of the Director of Operations (DOO) certification program are up to? What are some of the creative ways that they have made the certification work for them? Today I am inviting you to listen and catch up with 5 of our "OGs"... our original gals who came through our certification in rounds 1-3. We wanted to catch up with them and learn what their businesses and ca...

Have you ever wondered what the relationship between a CEO and an established Director of Operations (DOO) looks like? Also, what does it look like to go through the program and implement the curriculum into an existing business? Today we are going to look at how DOO Greta Dean shows up as a partner to Zak Harlow, CEO of The Benefit Doctor. Greta was a part of the 12th round of The Director of Ope...

What are some of the upcoming changes for the Director of Operations (DOO) certification program? Today we are talking about the evolution of the DOO certification program, which has produced over 350 women through 15 rounds. I wanted to share some behind the scenes of what we have done, how we have grown, and some of the changes we have made.  Round 16 is about to begin. If you are curious, read...

Do you want your burning DOO (Director of Operations) questions answered? Today I am joined by my Director of Coaching Amy Lockrin for round three of The DOO Download, where you get the wisdom of two DOOs who have "been there, done that." In this series we address common questions that pop up in our community. If you have questions that you would like answered, make sure to submit them! For full s...

Is there more than one way to make the Director of Operations (DOO) certification fit into your career goals?  Today we are spotlighting DOO student Khara Malcom. Her story is very inspiring, and she shows how she has taken the certificate and used it to her greatest benefit. Her story also highlights how diverse the certification can be. For full show notes visit theopsauthority.com/podcast/163 .

What are the steps that we can take to avoid scope creep? In our previous episode we talked about stories of scope creep, and in every single case, I had a comparable story to match.  Scope creep rips away the good parts of being a service provider. Today we are continuing our stories from Episode 161 , where we shared that scope creep is caused by changes that come up after you have begun a proje...

You may have heard us talk about "scope creep", here at The Ops Authority, but maybe you aren't familiar with what that term actually entails. So how does scope creep show up in your business? Today we are talking about some real life examples of what happens with scope creep. Unfortunately there is rarely ever a happy ending when it comes to this concept. We are having a free 5 day training on sc...

What are the lessons and insights that we have learned at The Ops Authority since starting a podcast? We began this journey almost three years ago at The Ops Authority, and I am excited to celebrate 100,000 downloads! It is a number I never really shot for, but when I saw that we were close a few weeks ago, my mind was blown. Today, I'm going to share with you what I have learned throughout my pod...