The FireStarter Podcast

­Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Longtime friend and client of Service Excellence and owner of Olson Superior Plumbing, Eric Olson, joins us today on the podcast! Instead of a brief introduction, here is a paraphrased quote from Eric...

­Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, brace yourself for an intriguing encounter as the Firestarter Podcast meets the Waste No Day podcast, hosted by Brian Burton and Nate Minnich. Brian and Nate's podcast is centered around HVAC te...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, w e're pleased to welcome Billy Stevens ! K nown as the former owner of Berkey's Plumbing and the driving force behind BillyGo and SERA, his experience is truly commendable. Today, Billy shares u...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. This week, the Firestarter Podcast is thrilled to host an extraordinary guest. Introducing Trent Parker, who has garnered fame as Mr. Fat Cheeto on social media! As of this podcast's release, Trent has...

Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. This week, Todd is joined by James Walker, a valued member of the Service Excellence t eam. After four years with the company and many more of experience in leadership and business training, James is no...

Welcome to The FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. This week on the podcast, we have Stacie Feller from KangaRoof in Round Rock, Texas. In this episode, Stacie shares how a severe weather event doubled the value of their company seemingly overnight — a...

Welcome to The FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. This week on the podcast, we have Landon Brewer from Goettl Air Conditioning & Plumbing. In this episode, Landon shares his career journey, including real experiences when success doesn't feel successfu...

Welcome to The FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. This week on the podcast, we have Aaron Wynn from Hunter Recruiting Agency out of St. Louis, Missouri! In this episode, Aaron shares a touching story of how tremendous hardship and faith led him to new...

Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. This week on the podcast, we have a guest that is near and dear to the heart of Service Excellence: Steve Egner! Steve is the owner Steve's Plumbing, a growing residential services company based in Seat...

Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, Ryan Chute is joining us. He shares his understanding of structuring the sales process, and connects that to his work at Wizard of Ads®! In this episode, Ryan unpacks some cerebral, theoretical t...

­Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, Brian Porch is joining us. He is the owner of Norman Heating, Air Conditioning, and Plumbing from Norman, Oklahoma! In this episode, Brian talks about his early years jumping into business and s...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, Ben Hubbert is joining us as an Air Force veteran, the former owner of Champion AC in San Antonio, and the Founder of Leadhub (a marketing agency for the trades). Whew, what a resume! In this epi...

­Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Joining us today is Al Levi, the author of the 7-Power Contractor, creator of the signature operating manual and staffing systems, current contractor consultant and former business owner. In this episo...

­Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Joining us today is Stephen Moore, the owner of Comfort Masters based in Fort Worth, Texas. In this episode, Stephen tells us about how his vision for his business and company culture played a signific...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, Todd is interviewing Mike Hyde, the owner of Hyde's Heating and Air Conditioning based in Palm Springs, California. Mike's SET coach and co-host of the Windshield Tim podcast, Chris Loudermilk, w...

Welcome to the Firestarters Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this episode, however, Todd talks with Leti Deaver, Tiffany Benjamin, and Paul Packevicius, some of the newest members of the Service Excellence team. You'll hear them discuss different aspects of t...

Welcome to the Firestarters Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, Todd is interviewing Tommy Mello, the Founder and CEO of A1 Garage Door Service based in Phoenix, Arizona. In this episode, Tommy tells us about the roots of his expanding $150 million empire, c...

Welcome to the Firestarters Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, however, we will hear perspective from a different sector of business. Todd is interviewing Martin Pamensky, the CEO of Simply Delish, a whole natural foods company based in San Diego, Californi...

Welcome to the Firestarters Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, Todd is interviewing Kevin Doran, the sales manager at NextGen Air and Plumbing of Anaheim, California. Kevin discusses a variety of topics, including NextGen's astronomical growth, curating hea...

In this episode of The Firestarters Podcast, your host Todd Liles interviews Service Excellence's very own coach, Mike Drenk. Mike Drenk has spent over 25 years coaching, teaching and leading in one form or another.  Prior to joining Service Excellence's team in 2021, Mike was the owner of a plumbing franchise system. While his father and brother were familiar with the industry, Mike had never wor...

In this episode of the Firestarters Podcast, Todd Liles interviews Steve and Rachel Egner, the dynamic duo behind Steve's Plumbing. The pair talk about their failures and successes and their plans for the future. Check it out! 

In the second episode of the Firestarters Podcast, your host, Todd Liles, interviews Billy Bostick of Pioneer Plumbing out in Houston, Texas. In this interview, you'll learn about Billy's rise to success and his unquenchable drive to ignite the power within himself and his business. 

Welcome to the first-ever episode of The Firestarters Podcast, where your host, Todd Liles interviews owners and managers in the home services trades and discusses stories of radical transformation. In this episode, Todd interviews Toby Tippets of Big Mountain Heating and Air Conditioning, a successful HVAC company out in Sacramento California. They discuss the lows and eventual highs of Toby's in...