The FireStarter Podcast

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today we take a peek behind the curtain into a Leadership Q&A Todd recently held for Service Excellence clients on the topic of private equity, something that many of us in home services have been heari...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Todd is joined today by Jonathan Whistman, author of 'The Sales Boss,' a leading authority on the elements of curating an A-tier sales team in your organization. Tune in to hear how, like Jonathan, you...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this episode, Todd is joined by COO of Service Excellence, Chris Elmore, to talk business and nerd out about the Roman Empire while going to visit Dr. Kerry Webb. Tune in to hear how, like Todd and C...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this episode, Todd is joined by Jeff Saxton and Jeffrey Eisenberg to go in depth on input and output KPIs and how tracking, or the lack of tracking, this data can impact your business to great length...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this episode, we're joined by long time friends and clients, Steve and Rachel Egner. While Steve and Rachel were in hanging with us in Austin, we recorded an impromptu episode on our way to swim at B...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this conversation, we're joined by Kevin Doran and discuss topics ranging from his experience working at NextGen, his current role at Rooter Hero Plumbing and Air, his contentment with his current li...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Matt Michel, founder of Service Roundtable, joins the podcast today to share insights into founding and growing a business, emphasizing serving contractors, and selling the Service Roundtable and the ch...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Matt Pozda, owner of Call Dad Heating and Cooling, joins the podcast for his second episode to continue talking about his time since buying Call Dad. Todd and Matt discuss Matt's rebranding of Call Dad,...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Matt Pozda, owner of Call Dad Heating and Cooling, joins the podcast today to talk with us about topics ranging from the games he played as a child to leaving a job in finance to acquire a home services...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. We are joined today by Greg McAfee, owner of McAfee Heating and Air in Dayton, Ohio. In this episode, Greg discusses his beginnings in the business and struggles he has endured since. He discusses his p...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. We are joined today by Matt Benton, owner of Real Time Marketing. Matt discusses deep concepts such as the value of domains that generate trust and leads and the danger of blindly boosting your marketin...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Ken Goodrich joins the Firestarter today to talk about 2024 and how you as an owner can begin planning for the year ahead. Tune in to hear how you, like Ken, can Ignite the Power Within!   Check-in ever...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Special guests Bryan Eisenberg and Ryan Chute join Todd today as they roleplay through three different scenarios Bryan has encountered with contractors, and how the problems he faced can be remedied. Tu...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. The Firestarter takes a turn today, as our host takes the hot seat and tells the story of a negative little ant and the impact he has on his colony. Tune in to hear how you can Ignite the Power Within!...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Michael Greene, co-owner of Bobby Greene Plumbing,  joins us today from Shreveport, Louisiana. In this episode, we take a deep look at his company's history, the legacy that his grandfather left behind,...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, we are taking a new route by listening to a case study on the journey of Josh Ferguson, owner of Spartan Plumbing, and exploring how his time with Service Excellence has shaped his current compan...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In today's exciting episode of the Firestarter Podcast, we will get an inside look at a lesson given during a recent Spark Success Group meeting. In this lesson, Todd lays out strategies for cloning you...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In today's exciting episode of the Firestarter Podcast, we have the privilege of hosting Peter Nevland, the author of "Weiner Dog Marketing" and a distinguished member of the Wizard of Ads. This intervi...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In today's episode of the Firestarter Podcast, we have the pleasure of hosting Matt Vitti and Morgan Oliphant from Ideal Temp in Kansas City, Missouri. They bring with them a fascinating tale of blendin...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today is a recap of a recent Saturday morning live Facebook video from Todd, where he talks about a restaurant that is going out of business and two lessons that can be learned on what not to do in your...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this week's episode of the podcast, we have our first returning guest, Mike Hyde of Hyde's Heating and Air Conditioning from Palm Springs, California. Mike is on today to talk with us about his recen...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. This week's episode ventures down a unique path. Departing from our usual interview format, we're offering you an exclusive behind-the-scenes peek into a Leadership Lesson and Q&A Session. During this e...

­Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. On today's podcast, GoodLeap representative Erica Leonor joins us and talks stories about how she can help tradespeople better facilitate sales by offering simple and financing to their clients. Tune i...

­Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, New York Times Bestseller authors, serial entrepreneurs, and brothers Jeffrey and Bryan Eisenberg join the Firestarter Podcast, where they take deep dives into all things marketing, branding, an...

Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Owner of Tax Incentive Specialists, Justin Rupple, joins us today to talk about the way that businesses are missing out on tax savings and how his company can help you keep more money in your pocket. Tu...