The DigiGov Podcast

Why does national GDP tell us so little about life in Rochdale, Slough or Oldham? In this episode, we speak with Andy Haldane, former Chief Economist at the Bank of England, Senior Economic Advisor at PwC and President of the British Chambers of Commerce, about PwC’s Good Growth Barometer and the Place-Based Intelligence Model behind it. The model brings together around 50 financial and non-financ...

Jenna's personal record is 2 hours and 13 minutes on hold. Can agentic AI make that a thing of the past? In this episode, we speak with Jenna Shanks from NICE about where the citizen experience breaks down in public sector contact centres, and why AI can’t fix a broken process on its own. Jenna explains how agentic AI differs from the frustrating chatbots of a few years ago: it can greet callers b...

Are mass redundancies actually coming to local authorities, or is AI simply plugging critical workforce gaps? In this episode of The DigiGov Podcast , we sit down with local government heavyweight Dwayne Johnson . With 40 years of public sector experience, including nearly two decades as a social care director and Chief Executive of Sefton Council, Dwayne brings unparalleled sincerity and transpar...

Is your organisation focusing too much on the shiny new AI tools and completely ignoring the human beings using them? In this episode of The DigiGov Podcast , we sit down with AI transformation strategist and TEDx speaker Jamie Bykov-Brett . Jamie challenges the tech-first narrative of the digital revolution, arguing that real public sector innovation isn't about software licenses, it's about rewi...

How do you implement AI without falling victim to bias, security risks, or compliance failure? In this episode, we speak with Richard Burgess-Kelly , Director of Resourcing Growth at Sopra Steria , about the rapid shift from "what if" to "how do we do" concerning AI in government. Richard, who works closely on sensitive programs, details the immediate challenges faced by the public sector: GDPR co...

Why does transformation stall, and how can government truly become productive? In this episode, we speak with Peter Mattravers , Head of Public Sector at Celonis , about using Process Intelligence to address major government priorities, from economic growth to elective recovery . Peter explains that Celonis helps organisations understand how the work actually flows , uncovering inefficiencies that...

What connects a career in the military to leading public sector sales at a global tech giant? In this episode, we speak with Gus Hodson , Head of Public Sector Sales at CloudFlare , about his mission-driven career and the enormous challenges facing government digital services. Gus breaks down the public sector's digital transformation journey into three distinct stages, noting that most organisati...

Is your PMO team spending too much time wading through spreadsheets and manual reporting? In this exclusive conversation, we sit down with Simon Sharp , CEO of Verto , the leading Portfolio, Programme, and Project Management (PPM) solution in the UK public sector. Simon discusses his journey as a buy-in CEO, Verto’s aggressive growth phase backed by Scaleup Capital, and their unwavering commitment...

Is your organisation's archived data a ticking security risk or a strategic goldmine ? Most government bodies treat their old information as an expensive liability, but they are missing a massive opportunity. In this episode of The DigiGov Podcast , we welcome Graham Ashworth , Managing Director of Archive360 , who explains how modern information management is redefining data storage. Graham detai...

In this episode of The DigiGov Podcast , we sit down with Peter Hanney , CEO of Through Technology , to tackle one of the biggest challenges facing the public sector: legacy technology . Peter explains why these outdated systems are more than just a security risk—they're the single biggest barrier to innovation and the effective use of AI . We explore the "five Rs" of legacy transformation and lea...

Ever wonder why government regulations are so complex? What if they didn't have to be? In this premiere episode of The DigiGov Podcast , we sit down with Richard South , the CEO of TSO , to explore a massive idea: transforming regulatory information from static documents into dynamic data. Richard explains how this shift is critical for business growth and reveals how AI is fundamentally changing...